TrustRadius
LeapFILE in Redwood City, California offers a managed file transfer system.https://dudodiprj2sv7.cloudfront.net/product-logos/wa/BG/QCLL9TXQOQXT.gifLeapFile was a bad leap.We use LeapFile to provide a solution for both sending/receiving large files and also making sure that files we transfer between our office and our clients are secure and encrypted. We have 29 employees that use it.,There are 3 ways to use LeapFile: the desktop app, the web app, the Outlook plugin,The interface is almost all text-based with minimal graphics. Because of that it can be difficult for our employees and our clients to quickly decide what action to take to complete their downloads. We have found the admin controls to not work consistently, causing lots of headaches. Some emails sent via the Outlook plugin will cause formatted text to look extremely confusing on the download page that a client must view in order to take an action to retrieve their files. The text shows all the HTML code wrapped around it. Uploads web page will tend to hold a cookie that "remembers" an expired link, causing our clients to receive an error.,2,Too much time spent on addressing individual client issues while attempting to send or retrieve files. Too much time spent on testing and troubleshooting our employees' issues while attempting to send or retrieve files.,Citrix ShareFile
Unspecified
Leapfile Managed File Transfer
1 Ratings
Score 2.0 out of 101
TRScore

Leapfile Managed File Transfer Reviews

Leapfile Managed File Transfer
1 Ratings
Score 2.0 out of 101
Show Filters 
Hide Filters 
Filter 1 vetted Leapfile Managed File Transfer reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-1 of 1)
  Vendors can't alter or remove reviews. Here's why.
Neal Rosenthal profile photo
October 10, 2018

Leapfile Managed File Transfer Review: "LeapFile was a bad leap."

Score 2 out of 10
Vetted Review
Verified User
Review Source
We use LeapFile to provide a solution for both sending/receiving large files and also making sure that files we transfer between our office and our clients are secure and encrypted. We have 29 employees that use it.
  • There are 3 ways to use LeapFile: the desktop app, the web app, the Outlook plugin
  • The interface is almost all text-based with minimal graphics. Because of that it can be difficult for our employees and our clients to quickly decide what action to take to complete their downloads.
  • We have found the admin controls to not work consistently, causing lots of headaches.
  • Some emails sent via the Outlook plugin will cause formatted text to look extremely confusing on the download page that a client must view in order to take an action to retrieve their files. The text shows all the HTML code wrapped around it.
  • Uploads web page will tend to hold a cookie that "remembers" an expired link, causing our clients to receive an error.
We replaced ShareFile, that we had used for 7 years, due to a cost increase. LeapFile appeared to provide the exact same solution for a better price. However, the headaches we are experiencing with the product are costing us valuable time, money and frustration, both among our staff and between our clients.
Read Neal Rosenthal's full review

Leapfile Managed File Transfer Scorecard Summary

About Leapfile Managed File Transfer

LeapFILE in Redwood City, California offers a managed file transfer system.
Categories:  Managed File Transfer

Leapfile Managed File Transfer Technical Details

Operating Systems: Unspecified
Mobile Application:No