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Less Annoying CRM

Less Annoying CRM


What is Less Annoying CRM?

Less Annoying CRM is a customer relationship management (CRM) solution built specifically for small businesses to help clients manage contacts and track leads.

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Recent Reviews

TrustRadius Insights

Less Annoying CRM offers a range of customizable features that cater to various industries and user needs. Users appreciate the ability to …
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Basic but mighty!

8 out of 10
December 12, 2023
We use the system to primarily keep all our contact management in one place. It is important for all contact details to be kept up to date …
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Truly Amazing!

10 out of 10
May 11, 2023
We use it to manage existing and prospective client contact information, and our interaction with them. We use setting tasks and the …
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Lives up to its name.

10 out of 10
April 25, 2023
As my customer outreach program grew, it became impractical to stay paper based. I wanted a CRM that would enable me to attach scans of …
Continue reading
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 24 features
  • Customer data management / contact management (39)
  • Custom fields (35)
  • Workflow management (33)
  • Integration with email client (e.g., Outlook or Gmail) (35)

Reviewer Pros & Cons

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per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month per user
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Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Avg 7.6


This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Avg 7.6


This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Avg 8.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Avg 7.2


Avg 7.5
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Product Details

What is Less Annoying CRM?

Less Annoying CRM is a simple customer relationship manager made for small businesses. It allows users to manage contact info, track leads, and schedule follow-ups. It is designed for small business looking for a way to increase sales and get organized, but that find other CRMs on the market too complicated. Less Annoying CRM provides tools to track contacts, leads, and follow-ups without any of the extra clutter. Less Annoying CRM is free to try for 30 days, and that includes a dedicated CRM Coach who will help users get set up and answer any questions (including help importing the user's existing data).

Less Annoying CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Less Annoying CRM Screenshots

Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Every contact and company has a profile that shows your entire history, along with any leads, files, events, to-dos, and more.Screenshot of Your Workspace is your homepage for your CRM. It give you a quick overview of everything that's going on.Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Our powerful web calendar allows you to stay on top of your events and to-dos and those of your co-workers.Screenshot of Our fully-featured mobile site means you can access your CRM from anywhere you have an internet connection.

Less Annoying CRM Video

A brief overview of Less Annoying CRM

Less Annoying CRM Integrations

Less Annoying CRM Competitors

Less Annoying CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Less Annoying CRM is a customer relationship management (CRM) solution built specifically for small businesses to help clients manage contacts and track leads.

Less Annoying CRM starts at $15.

Salesforce Sales Cloud, Insightly, and Zoho CRM are common alternatives for Less Annoying CRM.

Reviewers rate Role-based user permissions highest, with a score of 10.

The most common users of Less Annoying CRM are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Less Annoying CRM offers a range of customizable features that cater to various industries and user needs. Users appreciate the ability to tailor the CRM to their specific requirements, tasks, and schedules. With the ability to store and track client notes, users can easily monitor the progression of insurance and individual situations over time. The CRM's comprehensive set of features, including notes, history, contact details, reminders, and tasks with deadlines, effectively contribute to business growth. Its simple and intuitive interface, lightning-fast performance, and efficient data entry make it a favorite among users. Additionally, the mobile version of Less Annoying CRM is well-designed, allowing users to easily access features and attach notes on the go. For companies with larger teams or projects, Less Annoying CRM becomes an essential tool for managing a significant number of people or tasks while keeping track of contacts made. The software's exceptional customer service sets it apart from other CRM solutions and adds value for its users across organizations.

Easy to use and intuitive: Users have found the CRM to be user-friendly, with an intuitive interface that is easy to navigate. Several reviewers mentioned that they were able to quickly understand how to use the software without any difficulties.

Efficient search functionality: The search feature in the CRM has been praised for its efficiency in helping users find information quickly. Many users appreciated being able to easily locate specific data within the system, saving them time and effort.

Integration with Google Calendar and MS Outlook: The CRM's integration with popular calendar applications such as Google Calendar and MS Outlook was highly valued by users. This integration allowed them to seamlessly schedule appointments, receive reminders, and stay connected with their clients without having to switch between different platforms.

Limited Mobile Functionality: Some users have mentioned limitations in the mobile functionality of the CRM, as there is no dedicated mobile application available. Additionally, they have expressed frustration with the absence of a direct feature to dial calls from within the CRM.

Absence of Built-in Email Marketing Tools: Users have expressed dissatisfaction with the lack of built-in email marketing tools in the CRM. They have pointed out that these tools are commonly available in more expensive competing CRMs, and their absence hinders their ability to efficiently manage email campaigns.

Lack of Aesthetically Pleasing Website Design: Several users have commented on the website design of the CRM, stating that they find it lacking in aesthetics. They feel that a visually appealing design would enhance their overall user experience and make working with the CRM more enjoyable.

Users highly recommend Less Annoying CRM for its simplicity, user-friendliness, and great customer service. They suggest giving it a try and taking advantage of the free set-up assistance offered by the LACRM team. Users also appreciate the affordability of the tool and recommend it for solo entrepreneurs or small businesses with a limited budget. Additionally, users highlight the effectiveness of LACRM in tracking and organizing contacts, as well as its ability to streamline sales and service processes. Some users mention that LACRM may not have advanced reporting or custom screen capabilities, but overall, they highly recommend it for its ease of use and accommodating features.

Attribute Ratings


(1-25 of 40)
Companies can't remove reviews or game the system. Here's why
Judy Tebow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Less Annoying CRM has been the perfect CRM for client tracking and management for over a year now. As a business coach, I meet a lot of people, so it's a great platform to review the client conversations I've had previously to stay on top of their materials and keep track of where my prospects are in the pipeline. Less Annoying CRM has multiple options to be curated to fit your needs, and I have and will continue to recommend it to fellow business owners, clients, and anyone who wants to enhance their business connections.
  • Organization
  • Client Tracking
  • Contact Groups
  • Have an option for a team CRM
  • Integration to Quickbooks/QB Online
  • Tips for how to increase your pipeline analytics to improve sales
My team uses Less Annoying CRM for client onboarding. When I first receive the person's contact information, I then input it into Less Annoying CRM, group them into the group set aside for where I met them, then follow the pipeline to follow up with them and create contact for future business opportunities.
Ty Cobb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Using the amazing Less Annoying CRM for over 15 years to manage information for 10,000 contacts. Support is incredible. I am an older guy that appreciates the easy to use Less Annoying CRM system. The rare times I reach out to their support, it is very encouraging to be contacted back immediately, and their support staff is very kind and patient when explaining things. The easy-to-use "Fields" allows us to identify customers in many different ways; which is helpful because we have many different categories of customers. We have a lot of high school and college Interns that work part-time. In just a few minutes they can be productive and active users on the Less Annoying CRM platform. It is truly Less Annoying.
  • Great support.
  • Easy to use.
  • In house mass email system.
Great for easily saving information for each contact. Might not be the best if all you want to do is mass emails.
January 11, 2024

Easy to Use, Tracks well

Score 10 out of 10
Vetted Review
Verified User
We use LACRM to track clients, their information, and the different insurance policies they carry. We also use it to upload applications where appropriate, files such as cancellation letters or adding/dropping dependents from their policies. Paper files are uploaded to LACRM after 3 years to preserve documents and increased security of files, then the paper files are shredded. We have over 500 clients to monitor & preserve records for, whether active or inactive.
  • Tracking
  • File management
  • Obtain clients number for the different insurance companies, whether health, dental, life, &/or vision.
  • Be able to alphatize categories automatically
Once you learn the in's and outs of LACRM, it works well for client management. The staff are awesome, responding quickly to any issues that develop, including restoring a file that was accidentally deleted.
December 12, 2023

Basic but mighty!

Score 8 out of 10
Vetted Review
Verified User
We use the system to primarily keep all our contact management in one place. It is important for all contact details to be kept up to date and the system facilitates this. Organising companies and groups into relevant business sectors assists us when creating mailshots or emails to the relevant groups. Managing our CDA contracts and keeping up with expiry dates to ensure renewals are sent out on time is of the utmost importance. Managing leads and supply requests through a be-spoke set up.
  • Contacts all under one system for ease of use
  • Great filtering facility that is useful for anything that has an expiration process or date
  • Ability to monopolise the system and create a CRM that is relevant to any business
  • Creating groups and then extracting the information to create relevant reports
  • Creating pipelines that are relevant to our business model
  • Reporting analytical tools such as graphs
Contact management - being able to link records together and create relationships between the contacts is very useful. In my experience, creating complex analytical reporting is not something you can do as graphs etc are not a feature that it possesses, unless you extract the data into a spreadsheet and then create the graphs that way.
Score 10 out of 10
Vetted Review
Verified User
I use Less Annoying CRM with my coworkers to keep track of clients, sales, tasks and events. This software enables everyone on my team to be on the same page. Not to mention, their accessibility with screen readers for people who are vision impaired is great. Anytime I have an accessibility issue, the team at Less Annoying CRM take it seriously and resolve my issue in a timely manner, making it possible for me to continue to be productive in my workspace.
  • Sinks between the events within the software to my calendar and vice versa.
  • Allows me to group clients appropriately.
  • Reminds me to follow up with various tasks.
  • When I send an email to a contact through Less Annoying CRM it keeps a record so that when I need to go back and look at what was sent or another team member needs to see, it can easily be done by going to the client's contact.
  • Being able to add tasks to my calendar the same way I can do with events.
If you are a small or large company working with a team of people, Less Annoying CRM is a great solution for everyone on your team to be on the same page and collaborate with each other. Less Annoying CRM makes it easy to keep track of the progress your team members are doing and allows people to stay organized.
Carolyn Cates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I love Less Annoying CRM. My favorite part of it is their customer service. You can always find the personal help you need. As a songwriter, I have to track multiple co-writers, songs, and projects. Because I can attach files, emails, notes, calls, and other information to a record in the database, Less Annoying CRM makes it easy to have ALL the contact information about a given co-writer/group/song/project at my fingertips at all times. I love the way it integrates with my Google calendar. I really like the pipelines! Simple to learn and use, it helps me stay much more organized than I used to, and it costs a fraction of what other CRMs cost. I don't have a team to work with, however, I can see where this app could be very helpful if I were still a program manager working closely with a group of 11 employees to manage a 300-person team. So I'd definitely recommend it to companies with a larger team. Simple to learn and implement. A lifesaver for anyone who has a LOT of people or projects to manage, and who needs to keep good track of contacts made.
  • Since an update in early 2023, became even more awesome than ever. Workspace is now more customizable, and the overall workflow is much more smooth.
  • Easy to read and edit contact info (can add/customize fields easily, so you're not limited in the types of info that you keep for your contacts. For example, in songwriting, each writer has an IPI Number to identify them, and I was able to create an "IPI Number" field to track that number for each contact!
  • Easily attach an event (calendar item), task, group, file, relationship, lead, status, or pipeline to any contact.
  • Pipelines are custom workflows you can set up to track any sort of progress you'd like to track. I can make a pipeline (workflow) called "Song" for example and customize it to reflect all the stages of finishing a song, so I can easily see how much progress I've made toward finishing a song.
  • The reports are totally awesome.
  • I would love to see the ability added to "view" the contacts from your Less Annoying CRM while not connected to the internet. However, I super-love Less Annoying CRM even without this feature.
  • A Less Annoying CRM app for my phone would be awesome, however, there is already the ability to access Less Annoying CRM from my phone because their website is mobile-friendly. It works just fine!
I already mentioned some specific scenarios in the earlier parts of my review. I'd say that my best experience has been Customer Service. When I was first using Less Annoying CRM and had NEVER BEFORE used any sort of CRM, I was intimidated. Surprisingly, the company had a customer service phone number as well as a way to email them. I contacted them for help initially. They were quick to respond, and were willing to set up appointments to walk me through the setup process. But it was SO EASY! They have been available, friendly, and helpful, every time. They also have a video series that is super-helpful when you're first learning how to use the CRM.
Paul Murphy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Less Annoying CRM as our primary tool to help us build and manage our relationships with our customers. As a small business we needed a platform that fit our budget, was quick to set up and allowed us to manage relationships as opposed to just winning sales opportunities. Less Annoying CRM has the right focus, is easy to learn, does not need relentless feeding, and provides easy access to the information we need for a great price.
  • New customer set up
  • The ability to add your own custom categories
  • Easy to share key information with other members of the team
  • Less Annoying CRM needs to enhance its metrics report functionality
This platform is suited to new businesses who need a good CRM that delivers on its promise. It is not "Annoying" free but it is much less annoying than some of the other market players. It doesn't get in the way of the relationships you are trying to build
Score 10 out of 10
Vetted Review
Verified User
Less Annoying CRM is a great customer management tool that allows my team to track prospects, easily classify leads, and keep track of information that everyone needs as it relates to our clients. It's very strong for the monthly price and with just a few workarounds can be used instead of some of the more expensive and complex CRMs out there. Notes. History. Contact details. Reminders. Tasks with deadlines. It's been great to help the business grow.
  • Create Deadlines and show tasks that have been completed
  • Organize customer information for sharing within the team
  • Helps the team communicate who is doing what for which customer
  • It doesn't have built-in email marketing tools like some of the more expensive competitors
  • It doesn't have optical character recognition for adding business card data, a scan input function would be nice
  • That's about all I've found is missing
I recommend Less Annoying CRM to anyone who doesn't have a CRM. It's very affordable and easy to get started with. If you're keeping track of your customers and the deals you're working on using spreadsheets or worse - just your memory - spend the small monthly fee and get Less Annoying CRM. You can be up and running very quickly, and track your customers and your deals in a super easy to use manner.
June 20, 2023

Easiest to use CRM

Michael Cline | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Easy to use? yep <br>Easy to teach to others? yep <br>Intuitive to use? yep <br>Unlimited customization? yep <br>Excellent Customer Service? yep <br>Great value? yep <br> Could not be happier with this product!
  • Easy to Search anything
  • Easy to add information about anything
  • Super fast display of all information you seek
  • Multiple ways to group information for later retrieval
  • Integrates terrifically with MS Outlook
  • Ability to download into existing files
  • Integration with our accounting system
We needed a CRM solution in which we could keep and maintain any pertinent information about our customers where everyone had access to the information. We can email quotes from the CRM, file documents and keep notes. Furthermore, we can add unlimited fields, people, addresses, phone #'s... anything you can think of!

Score 10 out of 10
Vetted Review
Verified User
I manage marketing and promotional events in seven states. Less Annoying CRM allows me to easily keep track of my events, clients, contacts, leads, and referrals as well as ongoing correspondence. Using their system is painless! I love being able to track each business client's events and changes from year to year, and the task reminders are extremely valuable.
  • Track and cross-reference referrals and relationships
  • Maintain records of correspondence and completed tasks
  • Provide detailed information on clients to other team members
  • LACRM already took care of my only complaint; I can have extraneous email correspondence attached to a contact even if it's generated outside of the LACRM system by using the bcc log code. Genius!
Less Annoying CRM is not only great at keeping track of current clients' information, it's great at keeping track of potential clients and their relationships with those with whom we already do business.
May 11, 2023

Truly Amazing!

Score 10 out of 10
Vetted Review
Verified User
We use it to manage existing and prospective client contact information, and our interaction with them. We use setting tasks and the calendar to keep us on track.
  • Flexibility, customization
  • Customer support
  • Reasonable cost
  • Link to QuickBooks
We were using another CRM, and hated it! They locked us into a sales process that did not fit, and were difficult to get in contact with. They really were not interested in meeting our needs. Less Annoying CRM is a total opposite experience. It has made us so much more productive. We have it configured like we want, and are able to have any questions we may have answered within minutes. Truly amazing service!
W. Pierce Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I work in the Insurance Industry as an Insurance Broker. I need to have a CRM to keep track of my clients and my prospects. I also need an app to keep track of my daily tasks as well as my schedule. LACRM does this very well and is more than adequate in my type of business. It can be customized to my specific needs, tasks, and schedules. I started using it because my previous CRM was limited in scope and customizability. With LACRM I can have notes from my clients and follow through the years the progression of their insurance and their specific situation.
  • CRM
  • Flexibility of tasks and schedules
  • Adaptability of use
  • No mobile application
  • limited or no functionality to dial calls directly from the CRM
I think its very useful in my area of expertise, its scaleable which helps, it has no limits in regards to notes or input. I highly recommend it for Insurance Professionals. Its extremely affordable for the new and experienced Insurance Professional but may not be suited for those who want full dialing capabilities within the application or that need marketing support generated by the CRM company.
Steven Kirsch, LIC | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use LACRM to stay in contact with my individual and group clients. In addition, when I travel, I now have all my client's contact and policy information with me wherever I go giving me the freedom to leave my office and still be able to service their policies.
  • Allows me to keep in touch with my clients
  • All information in one location
  • Most important, they respond very quickly when I have a question or need help
  • I wish there was an easier way to attach emails to contacts
small business owners who do a lot of the service and marketing work themself
April 26, 2023

The name says it all!

Score 10 out of 10
Vetted Review
Verified User
LACRM is my only CRM system in which I keep all client details and records of every single interaction going back to day one in the history of my firm as required by the regulator for my industry (the Securities and Exchange Commission - SEC). I also make use of LACRM's calendar, custom field and task features to create a daily schedule of what I need to do each day in terms of client followup, to-do list and the client onboarding process. To this extent I make use of some, if not all, features of LACRM constantly throughout each and every day.
  • Allows for unlimited customization of fields in client profiles, including creation of checklists useful for onboarding
  • An easily manageable calendar feature which can make it a fully-functioning daily to-do list
  • Ease of search and moving between client profiles, calendar and email history
  • A proper mobile app please with face recognition so it doesn't log itself out! Not a rather crude "Add to Home Screen" pinned browser page that times out after a few days
  • A kind of "Command+F" type feature that can pull up keywords
  • An integration with various text messaging systems where conversations can be automatically imported
  • Ease of navigation around the settings menus could be improved
- Sensational for client onboarding - both in terms of logging the process step by step and for easily gathering and storing data and information about the client

- Useless when I want to check information while on-the-go, as there is no mobile app, just an Add To Home Screen option

- Text conversations need to be manually copied and pasted
April 25, 2023

Lives up to its name.

Kevin Kalbac | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As my customer outreach program grew, it became impractical to stay paper based. I wanted a CRM that would enable me to attach scans of all my hand-written notes, customer business cards, etc. that I had been working from. I also wanted a CRM that was somewhat configurable and made it easy to capture emails. And most importantly, I wanted a CRM that was simple and intuitive. LA is all these things and more. No training was necessary to figure out how to use it - I was up & running immediately. For my small business, this has been the perfect organization tool. Highly recommend!
  • Simple, intuitive usage
  • Daily agenda emails
  • Ease of moving calendar / action items around, closing out
  • Customer service is extremely responsive, they don't hide behind a "contact us" form on their website as so many companies seem to do. You can readily reach them by phone!
  • None that I've run across
LA is well-suited for a small business. It seems very well-designed and thought out for use in this environment. Unlike others CRM's on the market, LA doesn't seem to be engineered to be all things to all markets, but instead has done a great job on focusing on the small business environment.
Barry Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
For fifteen bucks, I can send nice greeting cards to 2 customers OR I can stay in contact with hundreds of customers with Less Annoying CRM. My customers ixnayed the greeting card thing and informed me through their continuous orders that I should stay on the path Less Annoying. Super easy to use, intuitive, flexible and multiple device friendly... just glancing at my old, data filled notebooks now makes me annoyed. Thank you, Less Annoying CRM!
  • So smart, you don't need to be
  • Okay even if you only have 1 finger
  • A procrastinators best medicine
  • Buddy's playing solitaire, you are organizing the world
  • Is there a voice to text app in Less Annoying CRM?
If you have heard about this thing called texting, chances are good you can greatly increase your sales by developing relationships with your customers with Less Annoying CRM.
Gone, is that sickening feeling of dropping out of contact with people who depend on you. Gone, is that vomituous wave of anguish that washes over a missed that meetinger. Hugs, from yourself as you pat yourself on the back for being that reputable rep.
That's what this little piece of magic can do.
Alex Vahldick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Less Annoying CRM with two different instances, for client companies and contacts, the other for tracking our subcontractors.
  • Ease of customization
  • Flexibility to tailor the product to our needs
  • Excellent customer services and support
  • Reasonably priced for a smaller business or department
  • Mobile application
  • Pipeline reports
Less Annoying CRM is an excellent introductory product if you aren't using a CRM. It's also ideal in situations where one of the more complex CRM's is overbuilt for your use-case. It is very easy to customize and import clients and contacts, and to build pipelines to track client requests, recruiting of contractors, and other unique uses. We have a pipeline built to track individual client class-sessions for our railroad training. This allows a powerful way to track the schedule of a class as well as billing details and instructor assignments.
Evan Simpson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I do all of my firm's scheduling and keep track of most tasks for myself and my staff through LACRM. From first contact through to the end of my representation, I use LACRM to track the status of leads and clients. Every day, all day, I have a LACRM tab open so that I can check my calendar, work through my to-do list for the day, and assign tasks to myself and my staff.
  • Custom "pipelines" to keep detailed track of workflow specific to my business
  • Flexible event and task scheduling, with easy links to staff and clients
  • Fast and lightweight interface
  • It does everything I want it to do, can't think of suggestions to improve it.
For a small office like mine, LACRM is perfect. I don't have a lot of other systems that it needs to integrate with, so I haven't explored that. My practice-specific legal software also has calendar and task management features, but I don't bother with them because it is so much easier to do them in LACRM. I suppose that a large office that needed tight integration with other systems would need to be more concerned with whether LACRM supports their specific needs.
Score 10 out of 10
Vetted Review
Verified User
I use Less Annoying (LA) to manage contacts, track sales leads and house documents such as proposals, purchase orders and contracts. I also use it for client notes that I reference over time, and task management to schedule next steps with contacts or clients.
  • Easy easy new contact, company and sales lead entry. Intuitive, easy to read and used. It's clearly designed with the salesperson in mind. There are not a lot of extra functionality that's not needed.
  • Very easy to run reports, use filters and download reports
  • Every time I've needed customer support it has been fast, effective and very friendly.
  • At $15/seat it's a great price for a small business
  • It's very easy to send an email from LA and have it captured in the contact profile. Much easier than when I've tried to do the same in Salesforce.
  • A couple times I've not been able to remove a document from a profile. I'm sure it's possible but it wasn't obvious when I clicked the document. There wasn't a delete option for example.
Extremely well suited for managing a sales person's contacts and leads. Excellent for managing activities through the task function.
Does not have an option (as far as I know) to create proposals or invoices. That would be nice for a flow through from end to end of our company.
Score 10 out of 10
Vetted Review
Verified User
I host several events so use the system to organize companies that are coming to our events, and prospect for those events. I am able organize by which event or events they are coming to or are being pursued to attend.
  • Customer Service
  • Intuitive
  • Easy interface
  • I am sure there are places to improve but honestly I am small so am happy with what is provided. I focus on the things I need which they provide and do not try to find other areas that I do not use anyway
Customer service trumps everything-if it can not be done they offer an alternative solultion
Score 10 out of 10
Vetted Review
Verified User
I used Less Annoying CRM to replace the bloated Keap/Infusionsoft software. I didn't need all that mess. This is by far the most flexible and easiest CRM on the market. The customer service is wonderful. They are knowledgeable and very quick to answer any questions I may have. I am using pipelines to manage all my internal processes and no longer have anything falling in the cracks
  • Custom Fields are great
  • Extra fields during pipelines are helpful
  • Click to email and click to call are great features
  • I'd like more integration with other software
For now if you use a lot of data fields it may be confusing as all the data is on 1 page
Lafayette SIlva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Less Annoying CRM is one of the best CRMs that I have ever used and the reason being that it is incredibly intuitive and has one of the best and simplest UIs I have ever used, bar none. I’ve been using Less Annoying CRM for about three years now and I depend on it, for my note and recordkeeping needs.

The reason I love this service so much is because it is truly simple and easy to use, there’s no big guesswork and truthfully, it can sometimes be so easy to use that I overthink an option on the website and then I realize that it’s the most obvious and simple solution that is often the answer to what I’m trying to do on the website.

It’s just good design, and although I wish the colors and some other things could be customized, the website does have a very solid identity to it, which allows for it to stand out amongst all the different websites that I use. That yellow, espresso/creamy coffee, color, brown, and white layout is so particular, you won't confuse it with another website, which makes it great for use on my mobile browser.

I didn’t even mention the fact that the website is lightning fast and very smart in how it’s laid out to me data entry very efficient.

I also love the fact that I can wall notes just as easily on my phone as I could on the website, I almost feel like they don’t even need to make an app because the mobile version is so well laid out.

I can’t say enough good things about Less Annoying CRM, but if I had to summarize my experience with them in one word, I would say: BRILLIANT!
  • Outstanding UI
  • Very Easy to use
  • Saves your progress very well
  • Stable website
  • Exceptional mobile web interface
  • Website could look prettier
  • Dark mode would be incredible
  • Continued optimization would be great (keep it up!)
If you’re trying to use Less Annoying CRM to run your dealership or an organization, that has an extensive sense of data points that need to be tracked, then, perhaps Less Annoying CRM is too simple for that, but for just about everything else as far as recordkeeping notetaking, or any other type of information, center to provide data and show completed work by your coworkers, or for any kind of sales pipeline, tracking, I don’t think you can get simpler or easier than Less Annoying CRM.
Score 10 out of 10
Vetted Review
Verified User
I use Less Annoying CRM to manage my prospects and clients. I keep all my contact data including where they fall in the sales cycle and the size of the opportunity in their record. I am able to create fields unique to my needs and ad hoc groups that contacts can be taken in and out of as business goals change.
  • Super easy to use
  • Amazing customer training
  • Mobile application
  • Customization
  • Clean and inviting lay out
  • I would like to have tasks of different importance.
  • I would like to be able to book more than 15 minutes at a time for 1 on 1 help.
I think Less Annoying CRM (LACRM) is perfect for everyone. It’s super customizable. I like mine very simple with few modifications. A sales director with a larger team could build LACRM to suit their own KPIs & not have the salespeople baffled by extraneous fields like some of the larger CRMs have. When you need a big change, LACRM has the people to program and train. When you are humming along there is no extra engineer to pay.
January 23, 2023

Amazing Product!

Leigh Bochicchio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have 3 pipelines for my business: speaking engagements, individual coaching, and product sales. I was having incredible difficulty trying to keep track of who I should be following up with on what. It was so easy to customize the 3 pipelines, with the help of an agent over the phone that was able to provide me with some ideas on how I might want to manage them differently which was great. I use the platform every day. It keeps me up to date on all the various sales activities I have to follow up with and gives me a quick snap shot of my progress to goals. My business would not be where it is today without the Less Annoying CRM!
  • individual coaching for your business to align your goals and how the tool can support them through customized pipeline development.
  • Pipeline Reporting to ensure you are achieving your goals and being able to identify where you might need to tweak your work or identify problems
  • Keeping track of customers and interactions
  • I have no thoughts on improvements at this time.
If you have customers you need a CRM. You need to be able to manage the relationship with the customer and you also need to manage the growth. Being able to track how your target customers are moving through the pipeline is critical and how you are progressing with your revenue goals. Through the system, you can identify performance problems, and customer problems.
Patrick Grogan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Less Annoying CRM to manage our real estate and mortgage clients. We use the CRM to keep track of transactions in progress, client information, and notes and tasks.

Using Less Annoying CRM makes it very efficient to keep track of tasks that are very far in the future. I can place a task on a client for 12 months in the future and then forget about it. Less Annoying CRM will remind me when it is time. Then I can look at the profile and get all the information needed about the client and the transaction.
  • Store Client information
  • Keep track of tasks and calendar events
  • Keep track of transaction in progress and in different states of progress
  • Search clients based on different factors
  • Less Annoying CRM platform is easy to navigate for the most part. But there are sometimes when I am trying to search for a contact or input a new contact, and the item that I want is not very easily accessible.
Less Annoying CRM is well suited to organize client information. It does not do great with tracking emails.
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