Lessonly Reviews

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Ratings and Reviews
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Vojislav Kosijer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Lessonly has been used across the whole organization for learning and training purposes. Because of its easy to use interface combined with many customization options it was our to go choice for all kinds of onboardings, trainings, uptrainings and coachings. By using Lessonly, we have improved not only the project I was working on, but overall company success by increasing knowledge and awareness of the specific tasks we were handling together with great feedback from employees about the site.
  • Providing training
  • Onboarding
  • Raising procedural knowledge across the project
  • Knowledge tests
  • Increasing active users per month for a lesson/quiz
  • Making it more efficient with informing users when the limit is about to be breached for active users
If you are looking forward to having a great platform, especially in the Customer Support/Sales/Management industry, that requires no further knowledge about coding or creating back-end content for training, then Lessonly is your way to go! It already has a ton of preset features to make your tests, quizzes, or lessons easy to make, implement, and most importantly measure!
Patrick Herrera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Lessonly is the most effective training software that we have ever used in our company. It is used by our teams to practice, develop skills, and share knowledge. Lessonly solves our training learning needs because it is easy to use and cost-friendly. I enjoy using "Build" (a training module) because it is simple.
  • Helps our team to find answers to various questions
  • Helps our team to practice
  • Helps our teams to learn new skills
  • Helps our teams to share knowledge
  • Lessonly has been an incredible tool. Therefore, I think it is a complete tool the way it is.
Lessonly is suited for helping our teams to learn new skills. It also gives our teams an opportunity to revisit courses and practice, which improves their skills and capabilities. With Lessonly, our teams are also able to share knowledge with their colleagues. It is an impressive software that everyone should consider.
Heather Wayne | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Lessonly is used widely in our organization in every department. Our regularly conducted lessons keeps on updating our skills to match relevant skills required in the current world. I have highly benefited from the work of this tool and improved my skills that match my career and improve service delivery. Instructional design used by this platform is very effective, and our team has highly benefited from different courses.
  • Empowering our team members with current skills.
  • Tracking and updating members on new courses.
  • Creating templates on particular lessons.
  • The current features are effective and no area that requires improvement.
The product performance across our company is very fruitful. It updates lesson notes regularly to fit the most current skills required for company growth. It awards team members certificates after successful completion of a particular module. It is easy to use and learn how it operates. It has proper record keeping tools that we use for references. It updates us on newsletters and delivers lessons using virtual conferences excellently.
September 08, 2021

A great investment

Liz Duffié | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Lessonly is being used across our whole organization for onboarding, orientation, and product training.
  • User-Friendly.
  • Admin Friendly.
  • Easy to use searchability.
  • We would love to see more design ability when building lessons.
  • Updating the admin panel is not easy, as it's not easy to search in the admin panel.
Really at any company, I believe Lessonly is a benefit. For onboarding and orientation itself, it saves a lot of time from the HR department and keeps things all in one place.
Very responsive, with a nice team.
Score 9 out of 10
Vetted Review
Verified User
Review Source
At first we needed a tool to help us with our more non-technical support staff for our cyber security (products) company. When we initially launched, our team of 25 was almost all technical and understood the importance of cyber security. When we hired more support staff, including sales, they did not necessarily have the technical background to understand the importance of "Zero Trust" and good cyber security hygiene. We needed tools to both explain our products without a shadow of a doubt to them so they are confident in what they're saying, but also for onboarding in general, without it coming across as us being 'paranoid' or over-bearing as it touched upon sensitive subjects such as what they did on social media. The Skills module was terrific for this. In addition, we ended up using it to train teams across countries about business culture and how they differed and how to respect each other's work habits in ways that didn't damage morale or productivity. This last item became even more paramount when we moved everyone remote. There are few software products that are such "nice to haves" and Lessonly tops that list for us. We use it with customer training, sales, onboarding new hires, and may expand this even further.
  • Training tracking
  • Building integrated lessons that don't feel like "training"
  • Able to build your own certificates (great for training and internal rewarding)
  • Can watch in real time - progress monitoring
  • Sometimes reviewing lessons is a pain, according to some of our employees
  • Search is not robust enough just yet
  • Want to provide feedback during the loop for future training - have to do it in a different file which breaks the flow
  • Couple of minor bugs - probably fixed by now
If you are onboarding new employees or consultants and you have a complex product, solution, or your business is layered and complex, this can help distill down the layers into basics so that new team or partners can build their knowledge base up the right way. This ensures they are learning what needs to be learned, and not what they surmise or assume, which can be incorrect and cause issues down the road - this is especially sensitive in our field. Training of all kinds can be done easily with this tool.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Lessonly is being used as a lesson tool for a client of ours and it has made it so much easier to understand the company and go through their training. The lessons are informative and can be made quickly to give updates and training to employees and our team. The software allows everyone to have up-to-date information quickly.
  • Making training videos is easy with Lessonly.
  • Makes passing training information along very easy.
  • Good clean interface.
  • Easy to learn quickly.
  • Great way to disseminate and require employees to read and confirm new policies.
  • Sometimes it is hard to find past training videos.
Lessonly is great. I have been very happy with using it to watch and check on training videos and policy updates. Especially in industries that require strict messaging, this has been very helpful to know if everyone has finished the training video.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Lessonly in our operations department for on-boarding and knowledge retention. We hope to expand use to other departments as well. The operations role is very knowledge- and learning-intensive, and individual training can be extremely time-consuming and resource heavy, so Lessonly fulfills a great need in the organization.
  • Very user-friendly interface
  • Ability to add all different types of elements to the lessons
  • Lesson visibility can sometimes be a challenge (must assign to learners).
  • The flow of clicking on a lesson from the content page sometimes seems not intuitive. It takes you to a lesson summary page rather than the lesson itself.
Lessonly is great for engaging, easy-to-create, and e-use content. I have not come across a specific situation, when building content, where I felt Lessonly was not useful thus far.
I have not personally dealt with Lessonly support.
Leigh Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Lessonly in our Member Services and Community Relations Departments.
  • Helped us put all of our policies and procedures online and available for our Reps so they could have access at their fingertips.
  • The many lessons that are available for our reps is unbelievable. They are always learning and taking lessons on their own in areas that they believe they need work in.
  • The support team that we have at Lessonly is amazing. The calls that we have with them are always productive. They are always looking for ways to make our lives easier so we can do better work.
  • It would be nice to be able to import a document and be able to search for that document or a word in the document. Currently you have to copy and paste in order to have the search functionality.
Lessonly is well suited for any customer service team. Our team has so much they have to remember and we have so many policies and procedures. Lessonly has been a blessing for our team to be able to have everything they need in one place.
Our support team is A-M-A-Z-I-N-G!!!
Zack Uzzle, ITIL, ATD Master Trainer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
At Apogee we use Lessonly as our learning content management system for the entire company. We create and distribute learning content for use by every department. It supports both our onboarding functions as well as continuing education efforts. Primarily Lessonly is a resource used in support of training initiatives tied to specific business goals, but it also helps support our culture as we use it to distribute our company podcast as well as quarterly all-hands meetings.
  • Content creation is intuitive and easy to manage with paths and tagging.
  • User management is aided by integration w/our HRIS (BambooHR).
  • Sales and support staff encourage user feedback and are attentive when issues arise.
  • Media import (audio, video) are still in infancy. Reliability of uploaded content isn't 100%.
  • The Events function lacks some features that are more built out in other platforms.
  • Reporting interface has a bit of a learning curve, but overall isn't bad.
If you are looking for an LCMS (learning content management system) that offers easy learning material creation and customization, Lessonly is great. It's easy to use and offers some great organizational tools to keep your content up to date and easily accessible.

There are occasions where uploading audio or video content doesn't function very well, but Lessonly has been quick to offer assistance in resolving those issues.
Lessonly is always responsive when I have a concern, although they haven't been able to resolve 100% of my issues. Whenever I've had feature requests or ideas they have taken them under advisement and in a few cases I've seen those requests implemented, which shows me they do really pay attention to their customers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are a K-12 school photography company who hires temps for the busy seasons and this used to be a large burden on our full-time staff. With Lessonly, we can assign paths for the new hires to go through and be ready to hit the ground running in a relatively short amount of time. The full-time staff is there to answer any questions they may have, but for the most part they are free to concentrate on other tasks at hand as the season ramps-up. Productivity increases because the full-time staff is not being pulled away for almost a full week to train new hires. We use Lessonly for all of our departments: Marketing, Photographers/Studio, Data Accuracy, School Support,etc. It takes a little while to build a beautifully engaging Lessonly, but totally worth it!
  • Organizing lessons into comprehensive paths for an effective work flow
  • Easy to build/create lessons for all types of jobs that are engaging
  • Lacks some flexibility in the type of items that can be used in a lesson
  • When adding a new learner, the email response with the Lessonly link is slow
Lessonly can be used anywhere a digital learning system works. We use a mix of hands-on training and curriculum. For training our photographers, they go through the lessons with a camera on the desk to test with and tangibly learn what they are reading. Same with our production teams, we have physical representations of the camera cards and order forms that they will be dealing with on a daily basis to help solidify the training they are receiving from Lessonly. It frees up our full-time staff to get prepared for the new season. Once the new hires are done with their assigned lessons, they are ready to start shadowing staff. All of the training and shadowing is done in one day and they are ready to hit the ground running on day two! Lessonly has greatly increased our productivity.
The support team is very friendly and eager to help you learn the ins and outs of Lessonly. They can set up training for large groups or send links in a chat for individual help. They are quick to respond and if one person doesn't have the answer, they will collaborate with others to help find the answer.
May 01, 2020

Worth your time!

Michaelle LaPlante | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It was offered as a benefit for general learning. Also, it is being used for training specific to our company.
  • Choice of lessons
  • Ease of use, not difficult to manage.
  • Credentials of the trainer.
  • Going back on a quiz is hard to navigate if it advances.
  • A lot of the lessons are formatted the same, not enough diversity to keep interest.
  • Being able to have an online note pad that you could cut and paste video or a way to tag the portion that you want to review again.
I share relevant classes with my coworkers on a regular basis. I have given lessons as resources for coworkers to overcome scenarios that have been well received. I encourage my team and friends to check it out all the time. I would love to see more certificate programs offered in the future.
I have not had to use support enough to comment.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Lessonly is being used by the organization for the onboarding of new employees, as well as supplementary training for employees in production. Whenever there are new features or product updates from our client, we also use Lessonly to disseminate the information to the entire company to ensure knowledge calibration. This allows for a more effective way of communicating the goals and expectations of our client's product managers to our customer support representatives who assist our client's customers firsthand.
  • It's very easy to use and intuitive.
  • Content-building tools work really well.
  • The visuals are pleasing.
  • The lesson completion dashboard is very detailed.
  • Grading quizzes and essays is easy.
  • Perhaps more choice in fonts.
  • An easier way to communicate between the creator/manager of content and the learner within the tool.
Lessonly is great for training new and current employees on company products and processes. It also works well as a repository of knowledge but may require maintenance of content if knowledge is constantly changing.
Lessonly has been very responsive to feedback and the account managers are there to constantly offer support, or guide us as to how we can best maximize the services they offer. There are some requests that are obviously beyond their control and require more engineering of the system, but they have always been forthcoming in providing answers to whether our request is doable, in their pipeline, or may require more time and analysis to make it possible.
Keysha Chapman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Lessonly across all departments here at ThirdLove (HR, Quality, Update announcement), but it is used most in customer service training. We train new hires when they first join the team, for the next three weeks, until they graduate from training. Once a tenured agent, they go through policy update lessons, product refreshes, and service up-trainings via Lessonly.
  • Versatility. We can use for it darn near anything in any department across the company.
  • Easy editing. You can change/update something on the fly no problem.
  • Simple design easy for self- learning as a creator or admin.
  • The Lessonly university is basically a tool store to use at your disposal. It has a lot of great information.
  • Bugs. When there are some and we alert Lessonly, they reply with the problem will be fixed, but then no follow up on if or when?
  • Self branding ability would be great but as of now you have to reach out to a 3rd party which makes it difficult to keep communication clear.
  • Minor issues with the lessons themselves; such as the image and text being swapped in places once going from edit more to preview mode.
Briefing on a new product or reviewing past feedback is great. Communication skills or soft skills training is a great into or exit to quiz them, but things like that are more helpful when facilitated in person.
I love the customer support team at Lessonly. They are very friendly and mostly helpful. My only issue is with the occurrence of a bug and upon reporting such bug, it is acknowledged at that time, but never mentioned again. We have no way of knowing when the problem is fixed, if ever.
March 01, 2020

Lessonly for Business

Jeanette Carroll | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it on behalf of our client companies. These clients include retail businesses that train employees on products, processes, etc. It is also used/recommended as part of our Responsible Vendor Training program/certification. It is easy to use and we are a referral so our clients get a discount and we get a referral fee.
  • Easy to use and manage
  • Support is excellent
  • The bundle pricing could be better, having to pay for groups of 25 can be tricky.
Lessonly can be used in any industry. Our clients are retailers, producers, cultivators, and project managers and it works great for all of them. I recommend it to all of our clients when we are in our negotiation and implementation processes. I really don't see a scenario where it isn't appropriate.
The team I've worked with for the past few years has been very helpful and responsive. The turnover rate is a bit high, but I've found that to be true with any ERP or another platform I've used. I really don't have anything negative to say about the customer support with Lessonly.
February 25, 2020

Train with POWER

Daniel Chance | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Lessonly has driven a lot of change here at our company. We evaluated Lessonly as we scaled, knowing that onboarding and continued training would become increasingly difficult. I would say the simplicity of the process was amazing. I think that having a system in place is critical, and something that can eliminate headaches and confusion.
  • Seamless UI that is easy for all types of users.
  • Great team that cares about your success.
  • I suggest keeping customers front and center.
  • Listen to them constantly and make sure that you grow as the users do.
I think for a small company, this may not be the most high-impact solution. But if you are either a large company or one that is seeing growth month after month in headcount, having a tool like Lessonly would be a massive value-add! I would suggest that anyone that is feeling the pain of onboarding new employees or digging through decks/videos to share with others, to check it out.
They were always extremely responsive through the sales cycle and truly listened to our needs. We appreciated talking with someone who was not as focused on the price tag. I would rate them as high as possible!
Score 8 out of 10
Vetted Review
Verified User
Review Source
Lessonly is currently being used in the Operations department as a training tool for both new and current employees. Current employees create lessons about different aspects of the job, and this can be used by anyone else in operations as either a way to learn something new or brush up on existing knowledge. It helps us (as operations managers) cut down on the amount of our time it takes to train new employees, because prior to Lessonly all of this had to be taught 1:1.
  • Creating lessons
  • Checking on the progress of people taking lessons
  • Option to change text color without doing it through HTML
  • Paste screenshots directly into lessons
Very good for basic onboarding of employees, training, etc. If you're willing to put the time in, it can be a really comprehensive tool. It's less appropriate for training where the employee has a lot of questions to ask.
This isn't really relevant to me - the way it works in our company is that there are 2-3 liaisons who work directly with Lessonly, and the rest of us do not have contact with them. I have heard great things about it though!
Dillon Gove | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Lesson.ly is being used by my company to provide an onboarding and training platform for our employees and customers. We use it in every department for new hires in addition to training on any new updates within our product to keep our team up to date on all information relevant to their team and role within the company. In addition to using it internally, we have set up an Academy in Lesson.ly to provide an interactive learning experience for users that want step by step lessons on workflows within our product.
  • Lesson.ly does a great job of providing a way for learners to self-certify and test their knowledge on the content of the lesson. Both via Flip cards that provide a quick question and response. Learners can try and guess or answer and then immediately check to see if they were correct. You can also institute graded tests with multiple choice or written answers to verify knowledge of the user.
  • Lesson.ly allows for both embedded video and image content which provides audiovisual learners to have a more effective and efficient learning experience. My favorite use of this feature was the inclusion of Gifs. Both to illustrate any simple concepts being taught and for the use of humor to keep the lessons from getting boring when going through several lessons in a row.
  • Lesson.ly also does a great job of providing structure to your lessons. Building boards or modules allows you to group lessons together. It provides a clear way for clients or employees to proceed to the next lesson upon the completion of their current lesson.
  • Navigating through finished lessons can be challenging especially if you have completed a large number of them.
Lesson.ly is perfect for a new rep with limited knowledge of policies or workflows and you don't have the personnel to cover that content. Lesson.ly provides a scalable way to provide step by step instruction or content in a meaningful format that can empower the student to feel equipped for whatever circumstance or situation they are being educated for. However, Lesson.ly is not as effective to use as a resource center, a place that clients or employees can quickly access information or use for reference if they forget information.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Lessonly for our remote sales team. We have over 250 employees across the country that use the platform for onboarding, weekly training, and recognition. We use it to standardize our onboarding processes and to make sure all employees have access to the information they need in order to be successful.
  • User interface.
  • Easy to use on admin side.
  • Sometimes the practice function freezes.
Lessonly is great for filming practice scenarios like elevator pitches. It is a great place to store information where the entire team can access it and know it is correct. I wouldn’t recommend it for more complex tracking situations like if you wanted to know exactly how long someone spent on each page of the lesson. But for tracking overall it’s very good.
They are always so helpful, our account rep is incredibly wonderful. We have biweekly meetings to discuss how it is going and any improvements. The customer service staff can also be reached through the chat on the website and are always prompt and helpful when answering anyway questions I might have.
Carly Foerster | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

We use Lessonly primarily for our revenue-generating and customer-facing teams (i.e. Account Executives, Sales Development, Customer Success, Renewals, etc.) On occasion, we also leverage it for training support and product role outs company-wide. We looked to bring on an LMS for a few reasons. First, to free up our bandwidth (with a small team of two training and developing 60+ revenue generating roles) -- an LMS system allowed us to create well-built out, self-paced trainings that did not need to be delivered in person. Second, we needed a tool to better track, train, teach, and gather insight into how our reps are progressing in their development. Lessonly has delivered in spades.

We are able to leverage Lessonly in so many different ways: new hire on-boarding trainings, product updates, marketing roll-outs, knowledge base, compliancy trainings, etc. It’s also a really simple format for our reps to follow, even when they are on sales/customer calls.

  • From a usability standpoint, Lessonly is incredibly intuitive and user friendly. This was our first LMS product purchased, and it was really important for us to have a system that we could dive into head first without a large learning curve.
  • What I've appreciated most about Lessonly are the people and teams within the company who support their clients. It was very evident during our sales evaluation that this was a team that aimed to grow and scale alongside their clients by listening to, and acting upon, feedback. They have proven this time and time again.
  • This was not the most robust platform when we initially evaluated, and there are still feature gaps to be filled, but overall, we have been very satisfied with the experience.
  • Customization for emailed communication out of the platform (i.e. assigning Lessons) is lacking, but not a huge concern considering that is not the main focus of the system.
Lessonly is well suited to teams/companies who have a focus in training and development beyond general information dispersal. You can easily leverage the Lessons & Pathways to build out really impactful development tracks for new hires, potential promotions, etc. This is great both for individual standalone lessons, as well as a follow-up to in-person trainings. On the flip side, a scenario where Lessonly would not be as well-suited is as a general repository for documents. This is built as a training tool, not just a knowledge base hub.
What I've appreciated most about Lessonly are the people and teams within the company who support their clients. It was very evident during our sales evaluation that this was a team that aimed to grow and scale alongside their clients by listening to, and acting upon, feedback. They have proven this time and time again.

Our Customer Experience Rep is incredibly responsive and always willing to take a call, in-chat product questions are answered quickly -- overall, a great experience with customer support.
Jennifer Pineda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Lessonly is being used across our organization for multiple applications. We use Lessonly for onboarding, implementation and system training, as well as department-specific training topics.
  • Customer Service
  • Ease of Use; modern, efficient user interface
  • They are currently working on tracking live events in the system which is a need.
Lessonly is very customer-focused and receptive to customer feedback. They often implement ideas that have been shared. Lessonly makes it easy for any user to implement and create content.
Lessonly provides timely customer support and services. They are a true partner with customers throughout the client lifecycle with the product.
Score 9 out of 10
Vetted Review
Verified User
Review Source
At Kerauno we currently use Lessonly to distribute electronic training materials to our internal sales teams as well as our sales partners. As the need for training grows in our organization, we will undoubtedly use the system to distribute training across the rest of the organization as well. This tool allows us to distribute training, track performance, and ensure a consistent onboarding experience with our users.
  • Tracking user performance - This tool allows you gather very granular data on learner performance, and lets you slice this data in a variety of different ways.
  • Content Creation - The Lessonly system comes with a host of content creation tools that allow for quick and easy training development. Regardless of your skill level with instructional design, you will be able to create effective, professional looking training very quickly.
  • Support services - The Lessonly team is engaged, knowledgeable, and committed to helping your organization do better work. Not only do they provide quick and effective answers to questions, but they support you consistently throughout the stand-up process.
  • There are limits to what you can do with the system. As with all pieces of software, there are limits to what the product can do. For most organizations, the chances of encountering these boundaries are pretty low; however, if you have experienced instructional designers who may want certain types of uncommon types of functionality ( Ex - multiple graders submitting grades on one assignment), you may encounter these edges more often. None of these limits are game-breaking, but they do exist.
  • Search tracking - Lessonly does not keep track of learner search attempts that yielded no results. Again, this is a very minor thing, but some competitors do offer it. Essentially, keeping track of this information would allow you to see what information your learners have been searching for and not receiving, which would let you create new content accordingly.
Lessonly is the perfect tool for a team where you need to quickly design and implement professional-looking training and seems particularly suited to teams who maybe have limited instructional design experience. As the level of instructional design experience grows, you can on occasion run into situations where you want functionality that is not there. That said, this tool provides all of the features of some of the larger LMS tools out there, with a much more responsive and friendly support team. Lessonly is great!
Our customer account specialist is fantastic, and the support specialists that I have talked to via chat were absolutely stellar! Occasionally, there is a bit of a lag in email responses from our customer support specialist, but overall this has never been a real issue. I can't say enough good things about the customer support team at Lessonly!
December 13, 2019

Lessonly is awesome!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Lessonly to educate our external customers and other departments also use Lessonly for internal certifications and onboarding.
  • Provides an easy-to-use interface.
  • Technical Support is outstanding. Quick response and follow-through on resolutions.
  • Reporting needs to be improved and more flexible.
  • Would like to see a way to easily segregate lessons between departments.
Lessonly is perfect for all departments. Any SME can easily create a lesson or an entire path complete with video, audio and hands-on exercises. It has greatly enhanced our onboarding and our product introductions, freeing up our instructor's time.
The support team at Lessonly is the most responsive, friendly and helpful support team I have ever worked with. They are so willing to help and if a solution is not yet in the system, they will work directly with their engineers to ensure the issue gets fixed. And if the resolution is a potential enhancement, they will work with their product teams to enter the request on our behalf. And once the solution is in place, they follow up and ensure their customers are satisfied.
Maria Sanchez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
After our Sales department showed initial interest, Lessonly was chosen as the Learning Management System for all of Customer Care. We were looking for a way to standardize our training across our four international offices. We also wanted a way to streamline agent onboarding for smoother hiring as our company is growing quickly. Before Lessonly, our training was Adhoc (lots of sitting and reading) and based significantly on a lot of "tribal" knowledge.

We currently have only used it in our U.S. office with both new hires and existing agents. We've received great feedback from tenured agents who say it's improved their existing knowledge/kept them up to date, and our new hires are scaling quicker than ever. We plan to start implementing it in our offices in France, India, and Germany in early 2020.

Seeing the success of Lessonly with Customer Care, the Sales department has renewed our interest in the product after initially going a different direction.
  • It helps us keep training content concise. The standard font and size help our training Lead, and Managers get a real view of exactly how much our agents have to learn.
  • The templates provided helped us get started on the right foot. They were full of great format examples as well as actual tips for our Customer Care team. It made the "mountain" of work more surmountable.
  • I would love to have an undo button. A few times, the team has accidentally clicked on the delete button for a section and lost a section of work. We learned our lesson and have typed out text sections elsewhere and then just copy/pasted it into Lessonly.
  • A separate image gallery would make organizing easier. For now, it displays the images in the order they were imported.
Lessonly has helped us make training/onboarding easier. However, I would not recommend it as a replacement for 1:1 training sessions with real coworkers. There is a lot that can be "lost in translation," especially for international offices that do not share the same language or even cultural references. The add ons have been beneficial, but I would not recommend doing away with ticket workshops/real-life practice.
The support has been fantastic. Not only from our Account Manager Jen, but every Lessonly employee we've talked to have gone above and beyond to help. We've never felt mis-sold, and if we ever have a question that the Account Manager cannot answer right away, we receive follow up with 2-3 hours after the meeting, if not less. We feel very appreciated and taken care of. Our sales agent sent out thank you notes to the involved members in our Seattle office AND our Chief Customer Care Officer who lives in France. It was a very nice touch.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We started small by using Lessonly to onboard summer media staff for complicated technical processes. It's expanded from there as other departments have seen the value to include our customer service department and various organization-wide administrative processes. It's made it so simple to help get new employees, or new to their role employees, up to speed on how to do various things using different software packages we use like finding and downloading photos from our photo management system or editing website details in the CMS.
  • Simple to use
  • Beautiful, clean design
  • Lack of integration of other systems is both a strength and a weakness because it allows the Lessonly team to focus just on the LMS experience. Still, it does make it harder to sell because there isn't direct integration into your HRIS or other employee systems. You're hopping employees between them.
  • I have no other complaints. The onboarding and prep were fantastic, and it's so easy to use!
We have found Lessonly helpful for documenting complicated technical processes in an easy to understand, step by step way. It's common for our users to come back and go through lessons multiple times as they familiarize themselves with a specific process. Their support for video and gifts and clean design that makes the content front and center have been impressive.

Their path functionality has been so helpful to us, as well. I can string multiple lessons into paths, then string paths in paths and end up with a complete onboarding solution without needing to assign tons of lessons all at once. Need to make a change? Just update the path, and it updates users on the path (or not, if you choose), and it's ready to go for your next person.

I'm having a hard time thinking of places where it's not appropriate? Possibly if you do a lot of in-person training and want to keep doing that, but you probably aren't researching LMS platforms if you want to keep doing as much in-person training as you currently do. We went from needing specific trainers in three different locations to zero, and increased our learning retention and decreased our first week on job error rate.
Our rep is quickly available, fun, and great to work with. She wants to help our organization succeed! Anytime I use the chat, I get a quick, friendly response, and there is staff on chat pretty much anytime I've used it during regular business hours. I also don't have to use their customer support very often, which helps make this score high.
Jennifer Sutherland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I selected Lessonly to be the LMS for my division, KellyConnect. We use it currently to support one client of 6000 employees. We plan to expand in the future to other clients.

It provides us a tool to create and store learning content, as well as easy reporting.
  • User interface is extremely simple and engaging.
  • Listen to feedback and implement changes quickly.
  • Gamification (leader boards/points for completion or scores).
  • Badges/certification (which is on its way).
Lessonly has been an excellent fit for my division. I have loved my interactions with all employees on their team. Their company values match our own. They are flexible and agile, and perfectly suited for our learning management needs now and in the future.
Excellent customer support. From the initial sale to the implementation to the ongoing relationship, Lessonly has been fantastic. My entire team loves working with them and often states how responsive the customer service team is.

Lessonly Scorecard Summary

Feature Scorecard Summary

Learning Management (11)
Course authoring (108)
Course catalog or library (106)
Player/Portal (85)
Learning content (104)
Mobile friendly (59)
Progress tracking & certifications (96)
Assignments (107)
Compliance management (63)
Learning administration (100)
Learning reporting & analytics (95)
Social learning (72)

What is Lessonly?

Lessonly, now from Seismic (acquired August 2021) is training software with an ecosystem of partners, strategy and services that are aligned under the mantra of Do Better Work.

The vendor has worked with over 800 companies to help them train their teams. The vendor says they've learned that the highest performing organizations build their training on the same six pillars:

  • Assess (Gather Needs & Inputs) Listen to people, data, and the market; identify successes and challenges; and accurately assess your sales team's training needs.
  • Plan (Prioritize for Impact) Identify the most essential objectives and outcomes, and intentionally set milestones for creation and delivery.
  • Build (Create Quickly & Collaboratively) Work with teammates at the front lines of the business to develop and iterate on bite-sized training/content.
  • Learn (Meet Learners Where They Are) Push training content to teammates-- anywhere, anytime-- so they can quickly solve problems in their moment of need.
  • Practice (Rehearse, Refine, Repeat) Reinforce skills and information with realistic practice scenarios and receive feedback to fuel improvement.
  • Perform (Doing Better Work) Empower the organization to continuously improve, deliver and quantify results.

The results? Faster onboarding, higher NPS score, more closed deals and a superior customer experience.

Lessonly Features

Learning Management Features

  • Supported: Course authoring
  • Supported: Course catalog or library
  • Supported: Player/Portal
  • Supported: Learning content
  • Supported: Mobile friendly
  • Supported: Progress tracking & certifications
  • Supported: Assignments
  • Supported: Compliance management
  • Supported: Learning administration
  • Supported: Learning reporting & analytics
  • Supported: eLearning
  • Supported: Assessments
  • Supported: In-person learning
  • Supported: Micro-learning
  • Supported: Video learning
  • Supported: SCORM-compliant
  • Supported: Tin Can (xAPI) compliant
  • Supported: Social learning

Lessonly Competitors

Lessonly Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
ProContact sales team
Pro + CoachingContact sales team
Enterprise Learning for Global TeamsContact sales team

Lessonly Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesNorth America, South America, Latin America, Western Europe, Central/Eastern Europe, Asia Pacific, Australia
Supported LanguagesFilipino, French, Spanish, Portuguese, Italian, German, Swedish, Dutch, Russian, Japanese, Chinese, Arabic, Turkish, Vietnamese

Frequently Asked Questions

What is Lessonly?

Lessonly, from Seismic since the August 2021 acquisition, is a learning management system (LMS). The vendor emphasizes eLearning for client-facing skills, as well as a drag-and-drop interface. Lessonly supports customizable learning paths and corporate onboarding processes.

What is Lessonly's best feature?

Reviewers rate Progress tracking & certifications highest, with a score of 9.5.

Who uses Lessonly?

The most common users of Lessonly are from Mid-size Companies and the Computer Software industry.