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Easy-to-use interface: Reviewers have consistently praised CounselLink's user-friendly UI, with many stating that even first-time users …
Overview
What is CounselLink?
LexisNexis' CounselLink is an enteprise level legal management solution that provides matter management, e-billing and reporting tools to help users manage clients.
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What is CounselLink?
LexisNexis' CounselLink is an enteprise level legal management solution that provides matter management, e-billing and reporting tools to help users manage clients.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is SimpleLegal?
SimpleLegal in California offers their flagship application for legal time tracking and billing.
Product Details
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- Tech Details
What is CounselLink?
CounselLink Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Easy-to-use interface: Reviewers have consistently praised CounselLink's user-friendly UI, with many stating that even first-time users can easily navigate the platform. The availability of tutorials and various options for finding what is needed are also appreciated.
Efficient billing management: Multiple reviewers have noted how CounselLink simplifies client billing processes, making uploading data billing entries straightforward, even if there are many. Users appreciate being able to link client information to matters and quickly access them. Additionally, the program tracks exact spends for each matter, giving a clear understanding of how individual billing affects the firm as a whole.
Secure cloud management: Many reviews highlight how CounselLink provides peace of mind that documents are secure in the cloud while allowing smooth management. This feature makes it easy to store case notes and handle client files efficiently.
Slow website: Several users have expressed frustration with the slow speed of LexisNexis CounselLink. They report that it takes a long time to load pages and complete actions, which can make using the software feel tedious and time-consuming.
Confusing fee structure: Many reviewers have found the fee setup process on CounselLink to be confusing. According to these users, setting different rates for different clients is not intuitive and can be difficult to navigate without clear instructions.
Difficult time & expense entry: A common complaint among users is that entering time and expenses into CounselLink is not user-friendly. Users report that this process requires too many steps and can take up valuable time, making it an inefficient use of their workday.
Users recommend bookmarking the help areas and utilizing customer service for assistance. This suggestion shows that users find value in the support resources provided by CounselLink. By bookmarking the help areas, users can easily access relevant information and troubleshoot any issues they may encounter. Utilizing customer service allows users to seek assistance directly from the vendor, ensuring prompt resolution of any challenges or queries that may arise.
Another recommendation is to ensure the implementation team understands the goals to avoid difficulties later on. This recommendation highlights the importance of clear communication and alignment between the user organization and the implementation team. By ensuring that all parties involved have a comprehensive understanding of the objectives and requirements, potential difficulties during the implementation process can be minimized. This proactive approach can lead to a smoother implementation and better outcomes in utilizing CounselLink.
Additionally, users recommend CounselLink as a potential solution for legal e-billing. This recommendation indicates that users perceive CounselLink as a viable option for streamlining their legal billing processes. The software is considered decent and easy to use, suggesting that it meets users' expectations effectively. This positive feedback positions CounselLink as a promising choice for organizations seeking to optimize their e-billing workflows in the legal domain.