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LexisNexis InterAction

LexisNexis InterAction

Overview

What is LexisNexis InterAction?

LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.

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Recent Reviews

A Really Big CRM

6 out of 10
August 26, 2016
Incentivized
LexisNexis InterAction (IA) is principally used as a marketing tool and for customer database maintenance. The whole organization uses it …
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Pricing

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LexisNexis InterAction

LexisNexis InterAction

N/A
Unavailable

What is LexisNexis InterAction?

LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is LexisNexis InterAction?

LexisNexis InterAction Video

LexisNexis InterAction Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(12)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
August 26, 2016

A Really Big CRM

Verified User
Technician in Information Technology
Law Practice Company, 501-1000 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
LexisNexis InterAction (IA) is principally used as a marketing tool and for customer database maintenance. The whole organization uses it since it also holds information about our personnel. It addresses targeted marketing issues and serves as a single source for address and customer contact information.
Pros and Cons
  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Likelihood to Recommend
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
LexisNexis InterAction Feature Ratings
Sales Force Automation (9)
40%
4.0
Customer data management / contact management
80%
8.0
Workflow management
30%
3.0
Territory management
30%
3.0
Opportunity management
50%
5.0
Integration with email client (e.g., Outlook or Gmail)
80%
8.0
Contract management
N/A
N/A
Quote & order management
N/A
N/A
Interaction tracking
30%
3.0
Channel / partner relationship management
60%
6.0
Customer Service & Support (3)
86.66666666666666%
8.7
Case management
80%
8.0
Call center management
90%
9.0
Help desk management
90%
9.0
Marketing Automation (2)
80%
8.0
Lead management
70%
7.0
Email marketing
90%
9.0
CRM Project Management (3)
46.66666666666667%
4.7
Task management
50%
5.0
Billing and invoicing management
40%
4.0
Reporting
50%
5.0
CRM Reporting & Analytics (3)
43.33333333333333%
4.3
Forecasting
40%
4.0
Pipeline visualization
40%
4.0
Customizable reports
50%
5.0
Customization (4)
42.5%
4.3
Custom fields
40%
4.0
Custom objects
40%
4.0
Scripting environment
40%
4.0
API for custom integration
50%
5.0
Security (2)
80%
8.0
Role-based user permissions
80%
8.0
Single sign-on capability
80%
8.0
Social CRM (2)
45%
4.5
Social data
40%
4.0
Social engagement
50%
5.0
Integrations with 3rd-party Software (2)
50%
5.0
Marketing automation
50%
5.0
Compensation management
50%
5.0
Platform (1)
50%
5.0
Mobile access
50%
5.0
Return on Investment
  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Other Software Used
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