Name: Time Matters
Rating: 6 (18 reviews)
Author: PCLaw | Time Matters

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### Document Management
Users have expressed frustration with the limited functionality of Time Matters's document management system, particularly in terms of document loading speed and access issues. Despite some positive feedback on customization options, the overall consensus leans towards a need for improvement in the document management aspect of the software.

### Time Tracking
User feedback on Time Matters's time tracking capabilities is varied. While some users appreciate its ability to track work completed for billable hours efficiently, others find the user interface clunky and outdated, making it challenging for timekeepers to record time accurately. The lack of predictive assistance and platform-universal options like a web portal or mobile app also pose usability issues for some users. Despite solid report generation and accounting integrations, the software's time tracking functionality seems to be a point of contention among users.

### Billing and Accounting
While some users appreciate the billing features of Time Matters, others find them to be overly detailed and leading to unnecessary micromanagement. The software's ability to generate reports and integrate with accounting systems is praised for streamlining processes, but some users feel that the level of data tracking may be excessive. In essence, opinions on Time Matters' billing and accounting functionalities are mixed, with some users finding them beneficial while others see room for improvement in terms of usability and efficiency.

### Technical Support and Maintenance
Users consistently express dissatisfaction with Time Matters's technical support and maintenance services. Complaints range from unresponsive customer service representatives to unresolved software issues, particularly related to sync problems and document generation failures. The lack of follow-up, unmet promises of escalation, and challenges with remote access further contribute to the negative sentiment surrounding the company's support capabilities. Despite some positive feedback on customer service, the overall consensus leans towards a need for significant improvement in Time Matters's technical support and maintenance functions.

Based on user reviews, the most common recommendations for Time Matters include considering other cloud-based products that integrate with Outlook more tightly than Time Matters does. Users also suggest having a staff member knowledgeable in customizing the system to meet specific needs. In addition, they recommend trying out Time Matters to see if it fits the needs before fully committing. Another recommendation is to provide extensive training to staff using Time Matters and set limitations on data input to maintain data integrity. Lastly, some users recommend Time Matters for various types of law, but not for firms that only practice litigation. These recommendations emphasize the importance of exploring alternatives, customization expertise, trial periods, proper training, and considering suitability for specific areas of law.

Frequent crashes: Several users have experienced frequent crashes in the software, especially when using the plugins for Office and Adobe. This has caused frustration and interruptions in their workflow.

Outdated interface: Many reviewers have expressed that the software package feels outdated, resembling a product built for the year 1995. They find the user interface to be unappealing and believe it could benefit from a more modern look and feel.

Cumbersome search function: The search function within the software has been described as cumbersome by some users. They have found it difficult to find what they are looking for, which hampers their productivity and efficiency.

Time Matters is a versatile software that has become an essential tool for many organizations. Users have found it particularly useful for billing, calendaring, document storage, and general record keeping. This software is networked, allowing all users within the organization to share data in a similar way to Outlook. With features like a contacts database and a shared calendar, Time Matters facilitates seamless collaboration among employees.

While initially used primarily by the legal department, the entire organization can now access Time Matters to cross-reference files. This has proven invaluable in enhancing overall organizational efficiency. Users have praised the software for its ability to solve problems related to organization, document management, and time management. It offers various file organization options such as sorting by client, matter, and document, with additional flexibility to list them by name, date, creator, size, and more.

One of the key use cases of Time Matters lies in its role as the primary case management platform for law firms. Paralegals, attorneys, and support staff all rely on this software to manage statutes of limitations, calendars, tasks, and cases. The seamless integration with other widely used tools like Outlook, Adobe, and Microsoft Office through plug-ins enables users to easily link emails, PDFs, and documents directly to their cases.

Furthermore, Time Matters also plays an integral part in tracking billing time and assisting in file management. The streamlined nature of the software allows users to efficiently accomplish multiple tasks such as time tracking, billing clients accurately based on work done, and managing documents related to each case.

Overall, Time Matters has proven itself to be an indispensable tool that addresses various needs within organizations. Its user-friendly interface and comprehensive features make it an invaluable asset for enhancing productivity throughout the entire organization.

Efficient Data Storage: Several users have praised Time Matters for its ability to efficiently store data for law firms. They appreciate how it allows them to easily manage various aspects of their work, providing a reliable platform that rarely crashes unlike other similar programs. 

Organizational Features: Reviewers have found the organization features of Time Matters to be highly valuable. They can quickly find and access all necessary information related to specific matters or documents, enhancing productivity and streamlining their workflow.

Intuitive User Interface: Many users have commended Time Matters for its streamlined user interface. They find it intuitive and user-friendly, allowing them to navigate through the software effortlessly. This enhances their overall experience with the program and contributes to greater efficiency in managing caseloads.

Time Matters from PCLaw | Time Matters, a venture spun out from LexisNexis in collaboration with LEAP, is presented as an adaptable case and matter management software that helps foster collaboration on matters, streamline internal processes and increase profitability through attorneys having more available billing hours and increased efficiency.

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This program is being networked for all users to share data. It is similar to Outlook in that it contains a contacts database and a calendar for all employees. We theoretically all have each other's calendars and contact information. There are many other features that can be used, but we do not use them.

Calendar management for multiple users
Contact management for multiple users

Search function is cumbersome
Should NOT require annual maintenance contracts

As a database, you can run a number of reports to find out which clients had certain issues, etc.

The whole organization uses Time Matters. It is used for billing, calendaring, document storage and general record keeping. We 4 offices with 20 staff that are regularly using it for many years. We're using the latest version and basically locked into using it for the foreseeable future due to all of the data that it holds.

It stores data that the law firm uses.
It really doesn't do anything really well, so it is hard to answer this question.

The software crashes a lot.
The plugins for Office and Adobe are unstable.
The whole software package appears to be built for the year 1995.

It has a positive ROI because it does the job we ask it to do. We just wish there was a newer version of the package that supported more modern things.
Some of the instability and slowness of the program makes the ROI decrease.

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Our entire law firm, including paralegals, attorneys and support staff use Time Matters. It is used as our primary case management platform. We manage our statute of limitations, calendars, to-dos, and case management through Time Matters. Time Matters plug-ins for Outlook, Adobe and Microsoft Office allow us to link emails, PDF's and documents to the case seamlessly (unless a plug-in crashes, which does happen periodically).

Tie Matters handles event and to-do notifications well. This ensures that all SOL's and due dates are met.
Time Matters does case management tasks well, including documenting cases, documenting client and opposing counsel interactions and court orders.
Time Matters does a good job of syncing all case data to a users Outlook Calendar, to ensure todo and event notifications on a users Outlook/phone.

If you have multiple locations and enable SQL replication, Lexis Nexus support will not support you. SQL replication works, but their support team will not touch your system as soon as they see SQL replication is being used.
Time Matters plug-ins for Outlook, Adobe Acrobat and MS Office all crash often and require reinstallation.
Time Matters licensing/support are costly.

We had to spend over $100,000 to customize Time Matters to work correctly with our medical malpractice and mass tort teams because the out of the box solution didn't work for both teams. Consultant costs are then required to maintain the customizations with each version upgrade.
I feel that we did not get any ROI on the licensing renewal costs because support is bundled with it and the Lexis Nexus support team wouldn't support of system because we used SQL replication.
Migration Costs to leave Time Matters for a cloud solution were high because of the complexities of the Time Matters software.

Captora, Filevine, Clio, QuickBooks Enterprise Solutions, Spiceworks, Hyper-V, Adobe Acrobat DC, Backblaze, AppAssure, Dell PowerConnect Switches, Dell PowerEdge R, FortiClient, Fortinet FortiGate, Cisco Aironet Access Points, Linksys Ethernet Switches, Mimecast Secure Email Gateway, Mimecast Enterprise Information Archiving, Mitel Applications Suite, LexisNexis PCLaw

Our office uses Time Matters in the legal department so it is not company-wide, however, the entire company has access to it because sometimes the "other side" (we have a real estate department) has to cross-reference one of their files with ours. Time Matters solved some of our toughest problems and that was an organization, document management, and time management. We currently use TM for all of our documentation needs along with using it to store everything in one place. We were previously using folders on a system-wide drive that had no sense of organization because people did things there own way. Here, the files are organized by client, which is sub-categorized by matter, further sub-categorized by the document. Documents then can be listed by name, date, creator, size, etc. I advocated for this system and I was not disappointed.

File and document management- TM allows you to organize by the client, then matter, then documents for each matter. Documents can then be found by date, name, size, user, etc.
Time management- Our attorneys were previously documenting all their time on paper which the legal assistants would have to go through and manually enter into the billing system. Now, the attorney keeps up with their own clock which working on the case then the legal assistant "pushes" it to the billing system and a bill is ready to be printed.
Organization- You can find everything at your fingertips. Want to look at matter? Go for it. Remember a certain quote from a document you did but not which case? You can search for it. It also has a calendar and email feature which will sync with your Outlook calendar and allow you to have instant access to calendar events to link to your files.

Billing- In version 12, TM had an actual accounting program built in that would allow you to manage everything all in one, now there is a separate program you must purchase (there is a variety that works with it).
Fonts- The creative side of my brain demands that things be color coded with visible fonts. There aren't any options to change font size or color in TM and I'm hoping that is fixed in 16.
Communication with other programs- TM is set to talk to Office and Adobe along with a few other programs, but I wish there was a way to make it more compatible with every program out office uses.

Our billing has increased greatly. The ability to have a stopwatch and enter button right in front of their eyes has really helped our attorneys add to their billable hours.
Time management, meaning that I no longer have to figure out how someone else would have thought to name a document. I look for the client and matter and the document is in their file.
Money wise, it hurts a little. We are a small company on the legal side so really only 6 of us use the program on a regular basis. We have the service package for 8 (because we could hire someone). I believe we pay around $150 a month.

Microsoft Office 365, LexisNexis Juris, Adobe Acrobat DC

Lexis Time Matters is the program my former employer used to track the billing time of employees and to assist in file management.

It has a streamlined user interface.
It rarely crashes, which many other programs of this type do.
It does a great job of helping organize my caseload.

The program would benefit from better customer support.
The program would be stronger by providing for more detailed roles, which you could assign to different users.
The program would benefit by being easier to integrate with non-Lexis products. Sometimes this crosstalk causes issues.

Time Matters

Overview

What is Time Matters?