TrustRadius Insights
Ease of Use: Users have found Target X to be easy to use, especially in terms of programming. They appreciate the intuitive and …
Overview
What is TargetX, from Liaison?
TargetX, now from Liaison (acquired October, 2020) is a CRM for higher education institutions. It's built on the Salesforce.com development platform, tailored for student recruitment and retention. It also includes instant messaging (UChat) and the ability to build communities for…
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What is TargetX, from Liaison?
TargetX, now from Liaison (acquired October, 2020) is a CRM for higher education institutions. It's built on the Salesforce.com development platform, tailored for student recruitment and retention. It also includes instant messaging (UChat) and the ability to build communities for particular…
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Product Details
- About
- Tech Details
What is TargetX, from Liaison?
TargetX, now from Liaison (acquired October, 2020) is a CRM for higher education institutions. It's built on the Salesforce.com development platform, tailored for student recruitment and retention. It also includes instant messaging (UChat) and the ability to build communities for particular classes/groups of students (Schools App).
TargetX, from Liaison Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Ease of Use: Users have found Target X to be easy to use, especially in terms of programming. They appreciate the intuitive and user-friendly interface that makes it easy to navigate and perform tasks quickly. Some users have specifically highlighted the ease of programming as a positive aspect of the application.
Support and Robust Back End: Users have praised the support and robust back end provided by Target X. The implementation consultants assigned during the initial stages were highly regarded for their out-of-the-box thinking and prompt responses to issues. This level of support has been appreciated by users who value the assistance received from knowledgeable consultants.
Integration Capabilities: Users have commended the integration capabilities of Target X. The seamless integration with apps from other vendors enhances the functionality of their own tools, providing users with a comprehensive solution. Additionally, users appreciate the eagerness of Target X support in answering questions, resolving issues, and continuously improving their tools through regular updates.
Confusing and Difficult User Interface: Users have consistently found the user interface of the software to be confusing and difficult to navigate. Numerous reviewers have expressed frustration with the different eras of interface design and the lack of integration with Salesforce CRM, making it challenging for them to find the features they need.
Quirks in System Functionality: Some users have mentioned encountering quirks in the system functionality. For instance, checklist items sometimes get checked off incorrectly, leading to errors in task completion. Additionally, there are difficulties reported when using the texting campaign feature, which hampers efficient communication with students.
Lack of Adequate Support and Documentation: A significant number of users have highlighted growing pains in terms of service and support. They feel that there is a lack of information regarding the review and evaluation process for user-submitted ideas. Furthermore, while quick responses from the user community and support staff are appreciated by many users, some have experienced ongoing bugs even after several years of implementation. They find the support and instruction documents provided to be insufficient in addressing their issues effectively.
Based on user reviews, users recommend the following when using TargetX:
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Clarify business processes first and utilize TargetX to enhance efficiency rather than replicating existing systems.
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Ensure buy-in from leadership and staffing to support the implementation of TargetX.
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Understand and train on the differences between Salesforce and TargetX and understand the roles of users and administrators.
Other recommendations include attending to compliance, involving IT support, paying for full implementation upfront, customizing TargetX with group input, considering alternative options like Slate, researching Salesforce HEDA features, planning for system integration, and evaluating larger tech needs before adopting TargetX.
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