Name: Liberty Connect
Author: Netcall

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Feature Management

Mind Mapping

Push Notifications

Development

Business Intelligence (BI)

Calendar

Collaboration

Org Chart

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Business Rules Management

Cloud Storage

Cybersecurity Consulting

Data Center Infrastructure Management

Data Observability

Deception Technology

Desktop Management

Desktop Outsourcing

Electronic Data Interchange (EDI)

File Sync and Share

Fraud Detection

Hyper-Converged Infrastructure

Identity Management

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secure Access Control

Single Sign-On

Static Code Analysis

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Content Creation

Direct Mail Automation

Email Marketing

Event Management

Graphics

IP Geolocation

Influencer Marketing

Intent Data

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Usability Testing

Video Streaming

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

eCommerce

Sales

Agriculture

Equation Editors

Healthcare Learning Management

Homeowner's Association (HOA) Management

Smart Cities

Vertical-Specific

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Liberty Connect is an AI-assisted conversational omnichannel messaging platform designed to enable businesses of various sizes to engage with their customers through digital channels. According to the vendor, this platform combines chat functionality with AI-powered chatbots to simplify and streamline digital conversations, making it suitable for a wide range of companies. Liberty Connect is used by customer service professionals, contact center managers, sales and marketing professionals, as well as industries such as retail, e-commerce, and financial services.

## Key Features

**Robot assistance when you need it**: According to the vendor, Liberty Connect allows businesses to initiate customer interactions with a chatbot that can collect customer information and provide solutions to their queries.

**Build your own chatbot**: The vendor claims that Liberty Connect's Bot Studio offers a visual drag-and-drop interface for users to easily create their own chatbots. Users can see real-time chat previews and receive performance data through detailed reporting.

**Efficiency for customers and agents**: According to the vendor, Liberty Connect allows businesses to utilize AI-based chatbots to handle basic queries, appointment bookings, payments, and customer information gathering. This is said to reduce call handling times, improve first contact resolution, and increase efficiency.

**Agent assistance when customers need it**: The vendor states that Liberty Connect seamlessly enables escalation from chatbot to live agent, allowing customers to transition from interacting with a chatbot to speaking with a live agent through the same web assistant.

**Conversations across messaging channels**: Liberty Connect enables businesses to engage with customers across multiple communication channels, combining robots and human agent interaction. The platform supports messaging channels such as web assistant, Facebook & Instagram messaging, Google Business messaging, and SMS messaging.

**Web Assistant - chat with customers in any digital channel**: According to the vendor, Liberty Connect's web assistant allows businesses to communicate with customers through various digital channels, providing a seamless and convenient communication experience.

**Facebook & Instagram messaging**: The vendor claims that Liberty Connect integrates with Facebook and Instagram messaging, enabling businesses to engage with customers on these popular social media platforms.

**Google Business messaging**: According to the vendor, Liberty Connect supports Google Business messaging, allowing businesses to connect with customers through this widely used platform.

**SMS messaging**: The vendor states that Liberty Connect includes SMS messaging functionality, enabling businesses to communicate with customers via text messages.

Help.com Chat

Help.com

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

Premium

Advanced

Vonage Business Communications

Liberty Connect

SMS Marketing

Netcall

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Liberty Connect

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What is Liberty Connect?