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Lighthouse 360

Score7.7 out of 10

7 Reviews and Ratings

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What is Lighthouse 360?

Lighthouse 360 is an automated patient communication software that offers a wide range of features for dental practices. This platform is designed to streamline communication between dental offices and their patients by sending reminders, confirmations, recall notifications, appointment follow-ups and more. By integrating with practice management software, Lighthouse 360 provides real-time data on appointments and treatments, allowing administrators to keep track of casual interactions with patients.

One of the key benefits of Lighthouse 360 is its ability to automate patient communicatiom which means less time spent calling or emailing patients manually. Additionally, its user-friendly interface ensures easy scheduling and efficient tracking capabilities for practices. As a result, it was awarded three consecutive Townie Choice Awards as well as being named Dental Product Shopper Best Product. To learn how this product can benefit your practice today you can request a free demo at lh360.com where you will have access to test out all the features before purchasing the tool.

Categories & Use Cases

Reviews

What users are saying about Lighthouse 360.
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We ended up switching from Lighthouse because we outgrew it.

Incentivized
Verified User
Director in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

patient communication, appointment reminders, requests for reviews, filling appointments, recare reminders

Pros

  • templates for email campaigns
  • minimal glitches
  • good customer service

Cons

  • We have to stay on them when we need a change implemented
  • we are not able to make changes ourselves to the automatic messages
  • limited ability to customize emails

Most Important Features

  • appointment reminders
  • appointment confirmations
  • text messaging patients

Return on Investment

  • positive: gotten more patients in the door
  • negative: sent out the wrong info before because of a glitch in the system

Alternatives Considered

NexHealth and Solutionreach

Other Software Used

Weave, Legwork PRM, Callbox Inc.

Great functions for the price

Incentivized
Verified User
Administrator (51-200 employees employees)

Pros

  • If there is an opening within 2 days they send out text messages to get the openings filled
  • Love how you can set the time frame for all reminders, cell, text and emails to be sent out
  • The templets that we can use to send out to patients about using year end benefits or to notify the patients of a promotion are great - I love how we can change the wording to work for us

Cons

  • The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
  • The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
  • We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.

Return on Investment

  • Keeping our schedule is a huge success
  • Keeping our patients informed of our office specifics is another area of success
  • Love how easy it is to respond to a patient regarding a text

Alternatives Considered

Solutionreach

Other Software Used

Vonage Business Communications