TrustRadius Insights
Lightspeed eCom has proven to be a valuable solution for businesses in various ways. Users have found that the integration with …
Starting at $19 per month 100 products + Sell on Instagram and Facebook
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What is Lightspeed eCom?
Lightspeed eCom is an ecommerce solution based on the vendor's (Lightspeed in Montreal) acquisition of SEOshop in 2015. The solution can be tried free, and is available with both the restaurant and retail POS versions of Lightpeed's point-of-sale solutions.
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Venture
$19
Cloud
per month 100 products + Sell on Instagram and Facebook
Business
$39
Cloud
per month 2500 products + Sell on Instagram and Facebook & 2500 products Sell on Amazon and eBay
Unlimited
$99
Cloud
per month unlimited products + Sell on Instagram and Facebook & 2500 products Sell on Amazon and eBay, in-person, and via a branded mobile app
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.lightspeedhq.com/ecom/prici…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month 100 products + Sell on Instagram and Facebook
Product Demos
Order 2 Suppliers app - Lightspeed eCom / SEOshop (EN)
YouTube
Product Details
- About
- Integrations
- Tech Details
What is Lightspeed eCom?
Lightspeed eCom Integrations
Lightspeed eCom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Lightspeed eCom has proven to be a valuable solution for businesses in various ways. Users have found that the integration with LightspeedPOS makes it easier to manage a large product catalog and ensures reliable server capabilities. This helps solve the problem of keeping retail and online stores synced, making it simpler for employees to manage sales. Another problem solved by Lightspeed eCom is the ability to distribute products online, which has been particularly beneficial during the pandemic. It allows businesses to continue sales despite limitations on in-person interactions, providing a lifeline for many companies. Additionally, the serialization of inventory and cataloging of sales has helped businesses increase customers and maintain accurate stock levels for restocking and reordering. The visibility into layaways, special orders, and inventory has provided a clear overview for users, enabling them to generate essential business reports. Furthermore, the faster page load times experienced with Lightspeed eCom compared to other platforms have helped improve user experiences and customer satisfaction. However, some users have identified limitations in certain features like gift cards, forms, affiliate marketing, and email marketing without additional subscriptions. Additionally, the inability to modify the sitemap for SEO purposes and the perceived poor SEO performance have been mentioned by some users. Despite these limitations, users appreciate the ability to upload vendor price lists easily and access vendor information seamlessly, streamlining their operations. It should be noted that some users feel that Lightspeed eCom may require additional third-party apps for full capability utilization and integration with inventory management software. Overall, Lightspeed eCom provides a comprehensive solution for businesses looking to set up an online shop or synchronize their retail and online stores while offering features that facilitate smoother operations and improved customer experiences.
Keywords: Lightspeed eCom, online shop setup, integration, LightspeedPOS, reliable server capabilities, retail store synchronization, distribution of products online, pandemic impact on sales, serialization of inventory, cataloging of sales, increased customers, restocking and reordering, visibility into layaways, special orders and inventory, business reports generation, faster page load times, improved user experiences, limitations in certain features, SEO performance, vendor price lists upload, vendor information access, third-party app integration.
Customizability: Many users have praised Lightspeed eCom for its high level of customizability. They have appreciated the ability to tailor every aspect of the platform to suit their specific needs and preferences, making it a versatile solution for various types of businesses.
Seamless Integration: The seamless integration between Lightspeed eCom and LightspeedPOS has been highly valued by users. This integration allows them to easily manage online gift cards that are linked to their point of sale system, resulting in more efficient operations and improved customer experience.
Responsive Customer Support: Users have consistently mentioned the exceptional customer support provided by Lightspeed. They appreciate being able to speak with a live person who promptly resolves their issues when they reach out for help. This responsive and effective customer service has been greatly appreciated by customers, giving them peace of mind knowing that assistance is readily available when needed.
Limited customization options: Several users have expressed frustration with the lack of customizability in Lightspeed eCom compared to other ecommerce platforms. They feel that they are unable to fully tailor their online stores to match their unique brand identity and design preferences, which negatively impacts the user experience.
Lack of comprehensive support: A common complaint among users is the dissatisfaction with the level of support provided by Lightspeed. Some users have mentioned that they did not receive adequate assistance over the phone, despite paying a significant monthly fee for support services. This lack of comprehensive support hinders their ability to effectively resolve issues and maximize their use of the software.
Complexity and cost: Many reviewers have pointed out that the complexity and cost associated with Lightspeed eCom can be a disadvantage for small businesses and startups. They feel overwhelmed by the learning curve required to navigate through the software's features and processes. Additionally, some users believe that Lightspeed sells basic functionalities as part of subscription services, forcing them to spend more money on essential features, which adds an extra financial burden.
Based on user reviews, users commonly recommend the following for Lightspeed:
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It is important to conduct thorough research and seek support when integrating third-party applications or business software with Lightspeed.
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Users advise against using Lightspeed for serious business needs, as it may not be capable of handling growth and has additional paywalls for certain features. They suggest considering alternatives like Magento or Shopify, depending on the size of the operation, to sync with a Lightspeed POS.
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Lightspeed eCom is highly recommended as a cloud-based eCommerce solution. Users appreciate its easy integration between in-store sales and inventory. They suggest trying Lightspeed eCom to see if it meets one's specific needs.
Overall, users highlight the speedy page load time of Lightspeed and find its support to be helpful. However, it is important to consider individual business requirements and explore all available options before making a decision about integrating with Lightspeed.