Skip to main content
TrustRadius
Lightspeed Restaurant

Lightspeed Restaurant
Formerly known as Upserve if using the Lightspeed Restaurant U-Series

Overview

What is Lightspeed Restaurant?

The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.

Read more

Learn from top reviewers

Easy To Use Restaurant POS

Rating: 9 out of 10
June 20, 2022
Vetted ReviewVerified User
Last year me and my spouse started a restaurant. So we were searching for a restaurant POS software, which can help us to run our business smoothly. Our restaurant offers full...
Continue reading
ANISUL ISLAM VHASHA
Director - Corporate
Business Owner
Network Zone
Lightspeed Restaurant1 year of experience

Upserve Overall Good Product

Rating: 6 out of 10
April 29, 2021
IncentivizedVetted ReviewVerified User
We use Upserve [POS (formerly Breadcrumb)] as our main in-house POS at our restaurant. I say "in house" because we don't currently use it for web orders, although that is a fe...
Continue reading
Melissa Meece
General Manager - Other
Owner / GM
Firefly Restaurant
Lightspeed Restaurant6 years of experience

Upserve is the best

Rating: 10 out of 10
April 30, 2020
IncentivizedVetted ReviewVerified User
We use Upserve as our main POS on four different terminals within our restaurant. It is currently the only POS being used by all of our stores (around 15 storefronts across th...
Continue reading
Blake Chaney
Manager - Customer Service
Front of House Manager
Jack Brown’s Beer and Burger Joint
Lightspeed Restaurant1 year of experience

Upserve POS Review

Rating: 9 out of 10
December 31, 2019
IncentivizedVetted ReviewVerified User
Upserve is our main point of sale for our dinner only, seven days a week restaurant. It is used in conjunction with Restaurant 365. It is used in the owner's other restaurants...
Continue reading
Angie Tunstall
Manager - Customer Service
Manager
Melfi's
Lightspeed Restaurant1 year of experience

Upserve for the win

Rating: 10 out of 10
November 22, 2019
IncentivizedVetted ReviewVerified User
We use Upserve to track sales + as our POS for the restaurant. It has helped us track goals as well as being a completely integrated POS system that runs well and is easy to u...
Continue reading
Katie Kleyla
Manager - Marketing
Marketing & Events Director
Statesman Tavern
Lightspeed Restaurant2 years of experience

Simple solution for your restaurant

Rating: 10 out of 10
October 8, 2019
Vetted ReviewVerified User
We’ve been using Upserve POS and merchant services for three years at our mid-size full-service restaurant. It's the most user-friendly POS I‘ve ever worked with. It makes tra...
Continue reading
Verified user
Executive
Lightspeed Restaurant4 years of experience

The modern world POS solution

Rating: 10 out of 10
October 5, 2019
IncentivizedVetted ReviewVerified User
I just switched over 9 Venues from ALOHA 6.7 and 12.3 and am very happy. Multiple locations in a dashboard has been great. The only issues we've had were due to an ISP outage ...
Continue reading
Chris Kim
Director - Information Technology
Director Of Information Systems & Financial Analysis
The Hwood Group
Lightspeed Restaurant1 year of experience

Upserve POS Review

Rating: 9 out of 10
October 5, 2019
Vetted ReviewVerified User
We use Breadcrumb as a POS in our bar and other establishments within the hospitality group. It helps us organize as one or multiple locations and links between them allowing ...
Continue reading
Verified user
Partner
Lightspeed Restaurant5 years of experience

I didn't want to try it and now I wonder how we functioned without it!

Rating: 10 out of 10
September 3, 2019
Vetted ReviewVerified User
Upserve is our POS. We use it to track labor, sales, and menu set up. We're very happy with the service. The equipment is great, the system on the iPads is super user-friendly...
Continue reading
Danielle Lawson
Executive - Corporate
Owner
Bones Bakery
Lightspeed Restaurant1 year of experience

Upserve Is A Step Up For Any Restaurant!

Rating: 10 out of 10
August 22, 2019
IncentivizedVetted ReviewVerified User
We use Upserve POS across our entire organization. We currently operate 2 restaurants in Nashville with plans to expand. We fully intend on continuing to use Upserve as we gro...
Continue reading
Jamie Cunningham
Partner - Corporate
Director of Hospitality
Stay Golden
Lightspeed Restaurant1 year of experience

Upserve POS is help and easy to use

Rating: 7 out of 10
August 20, 2019
IncentivizedVetted ReviewVerified User
We use Upserve POS to streamline our ordering process and inventory. It's very user-friendly and easy to learn.
Continue reading
Verified user
Manager
Lightspeed Restaurant2 years of experience

Upserve for Retail!

Rating: 10 out of 10
May 2, 2019
Vetted ReviewVerified User
We use the entire Upserve system at an entertainment group of six entities. It addresses issues of retail operations, as well as inventory and employee management. We primaril...
Continue reading
Ulysses Acevedo
General Manager - Corporate
General Manacer
Biggs Mansion
Lightspeed Restaurant1 year of experience

Great POS and customer service!

Rating: 9 out of 10
May 2, 2019
Vetted ReviewVerified User
We are using it in our taproom to serve customers. Both on-premise and off-premise, dock sales and retail. It lets us get detailed reporting and is very intuitive. It also tra...
Continue reading
Elizabeth McCarty
General Manager - Other
Taproom Manager
Crosstown Brewing Company
Lightspeed Restaurant1 year of experience

I will continue to use Upserve

Rating: 10 out of 10
April 3, 2019
Vetted ReviewVerified User
We use Upserve as our POS and to track our labor and sales.
Continue reading
Alex Mills
Manager - Other
Sous Chef
Stay Golden

Easy to use and helpful reporting

Rating: 9 out of 10
April 2, 2019
IncentivizedVetted ReviewVerified User
We are using it as both the POS and the KDS in two restaurants as well as for our time clock and labor reporting.
Continue reading
Robbie Melton
General Manager - Customer Service
General Manager
Stay Golden
Lightspeed Restaurant1 year of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing

Lightspeed Restaurant Essentials

$69

Cloud
per month 2.6% + 10¢

Lightspeed Restaurant Plus

$189

Cloud
per month 2.6% + 10¢

Lightspeed Restaurant Pro

$399

Cloud
per month custom per purchase rates

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.lightspeedhq.com/pos/restau…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $69 per month 2.6% + 10¢
Return to navigation

Product Details

What is Lightspeed Restaurant?

The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.

Currently Lightspeed Restaurant features enable users to
  • Diversify a restaurant’s offering with delivery and contactless online ordering integrations
  • Move tables and adjust the in-house floor plan on the app so staff always knows where to go
  • Give customers the flexibility they need by accepting different types of payments
  • Prioritize safety and convenience for guests and staff with a range of contactless solutions

The platform is available in three editions. The Restaurant (K Series) app features a white logo on a red background. If it features a red logo on a white background, it is the L Series. And for former Upserve users, the Lightspeed Restaurant app features a white logo on a yellow background, and is the U Series, which is the former Upserve product, now part of Lightspeed's product offerings for restaurants and hospitality businesses, that carries forward all of Upserve's capabilities.

Lightspeed Restaurant Integrations

Lightspeed Restaurant Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.

Lightspeed Restaurant starts at $69.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Lightspeed Restaurant are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(40)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lightspeed Restaurant is a versatile software that caters to the needs of full-service restaurants, taprooms, and brick-and-mortar establishments. Users appreciate the software's ability to track sales, manage inventory, and streamline various aspects of their business. With Lightspeed Restaurant, users can efficiently take customer orders, print tickets, and process credit card payments. The software also offers valuable features such as tracking staff work hours, setting sales goals, and integrating with scheduling programs.

Users have found Lightspeed Restaurant to be accessible and user-friendly, providing detailed reporting and intuitive interfaces for easy interaction with customers. It is highly recommended for daily use, as it helps users run their restaurant businesses smoothly by offering features like inventory tracking and sales management. Additionally, the offline mode of Lightspeed Restaurant ensures that no transactions are lost and no revenue is missed, giving users peace of mind in case of any connectivity issues. Overall, Lightspeed Restaurant proves to be a reliable and efficient tool for managing all aspects of a restaurant operation.

User-Friendly Interface: Many users have praised the user-friendly interface of Lightspeed Restaurant. Reviewers have mentioned that the software's intuitive navigation and layout make it easy for staff to locate menu items quickly and efficiently. The simplicity and ease of use contribute to a smooth and efficient workflow, enhancing the overall user experience.

Efficient Payment System: Several reviewers have commended Lightspeed Restaurant's customer payment system. Users have stated that the process of swiping credit cards and having customers sign on the screen is streamlined and efficient, resulting in a hassle-free payment experience for both staff and customers. This feature contributes to a seamless transaction process, saving time for everyone involved.

Robust Reporting Features: A significant number of users have highlighted the robustness of Lightspeed Restaurant's backend reporting system. Customers appreciate that this comprehensive reporting system provides insightful information into every aspect of their business operations. The intuitive nature of the reporting system allows users to easily navigate through data, gaining clear understanding without any complexity or confusion.

Reporting Functionality: Many users have expressed dissatisfaction with the reporting functionality, stating that it needs improvement. Customers who work in data management have specifically mentioned this issue.

Customer Service: Several reviewers have indicated that customer service needs major improvement, especially during Covid compared to the pre-Covid period. Users have reported difficulties in getting in touch with customer support when there is a problem.

Online Ordering System: Some users have mentioned their dislike for the online ordering system of Lightspeed Restaurant. One user even switched to Square for online ordering and Upserve for in-house use due to their dissatisfaction with the system.

Users have made several recommendations for Lightspeed Restaurant based on their experiences. The most common recommendations include improving features such as the order ahead system, loyalty systems, and adding a scale interface for items by weight.

Users also suggest comparing Lightspeed Restaurant with competing software to understand its unique features and advantages. This comparison can help users make an informed decision about which POS system best suits their needs.

Additionally, users highly recommend utilizing Lightspeed Restaurant's support and onboarding resources, such as onboarding sessions, online help, and videos. These resources can assist users in understanding and effectively utilizing the software's capabilities.

Overall, users express satisfaction with Lightspeed Restaurant's user-friendliness, flexibility, cost-effectiveness, and ability to make changes easily. They also highlight its ease of implementation, advanced reporting features, and the ability to manage everything online. Furthermore, users recommend exploring various integrations such as inventory management solutions and online ordering for enhanced functionality.

Reviews

(1-25 of 25)
Companies can't remove reviews or game the system. Here's why

Easy To Use Restaurant POS

Rating: 9 out of 10
June 20, 2022
Use Cases and Deployment Scope
Last year me and my spouse started a restaurant. So we were searching for a restaurant POS software, which can help us to run our business smoothly. Our restaurant offers full-service dining concept with lunch and dinner daily, a cafeteria, a bakery along with an event space. So we needed a perfect software which could be easily accessible by our staff. We implemented two software & Lightspeed becomes valuable for our business. We use Lightspeed for tracking our inventory, sales & work hour of staff. Restaurant owners can easily get their business details through this software. It can also be used for online ordering & delivery at any places.
Pros and Cons
  • Lightspeed Restaurant is easier to set up & easy to use.
  • Cloud-based integration helps me to access the software anywhere in the world.
  • It's been beneficial for creating accurate financial statements.
Likelihood to Recommend
For managing a restaurant Lightspeed is very useful & user friendly software. Restaurant owner can understand their business in a minute, can identify their best selling menu's, take online orders & delivered them anywhere as customer requirement by the help of Lightspeed. It can operate from anywhere which helps me to observe my multiple businesses.

Upserve Overall Good Product

Rating: 6 out of 10
Incentivized
April 29, 2021
MM
Melissa Meece
Owner / GM
Firefly Restaurant (Restaurants, 11-50 employees)
Vetted Review
Verified User
Lightspeed Restaurant
6 years of experience
Use Cases and Deployment Scope
We use Upserve [POS (formerly Breadcrumb)] as our main in-house POS at our restaurant. I say "in house" because we don't currently use it for web orders, although that is a feature they offer. We use Upserve on multiple tablets to plug in customer orders, print orders to the kitchen, and take customer payments. We also use it for employee timesheets. We currently swipe credit cards and have customers sign on screen; we tried Upserve's handheld device as an EMV reader but it had syncing problems. Their customer service has been horrendous during the pandemic, but overall we're pleased with the functionality of the software. Since we've been with them for 6 years, I can't imagine migrating to another POS because the historical data is really important to us.
Pros and Cons
  • Employee time tracking. Very user friendly. Our employees are used to clocking in and out on the tablet when they come in.
  • Intuitive navigation to find menu items
  • Customer payment system works well when we swipe credit cards and have customers sign on screen
Likelihood to Recommend
One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.

Upserve is the best

Rating: 10 out of 10
Incentivized
April 30, 2020
BC
Blake Chaney
Front of House Manager
Jack Brown’s Beer and Burger Joint (Food & Beverages, 201-500 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
Use Cases and Deployment Scope
We use Upserve as our main POS on four different terminals within our restaurant. It is currently the only POS being used by all of our stores (around 15 storefronts across the South East). It has completely changed the way that we function, in a way that has made us more efficient.
Pros and Cons
  • Allow credit card transactions while offline.
  • Allows you to search for items instead of scrolling.
  • Allows a full visual of tables/bar seats.
Likelihood to Recommend
Upserve is available 24/7. Our restaurant closes at 2 am and it is so comforting knowing if there is an issue that we can talk to someone at all hours of operation. The offline functioning is where I feel Upserve is less appropriate, solely for the reason it is hard to use/understand.

Upserve POS Review

Rating: 9 out of 10
Incentivized
December 31, 2019
AT
Angie Tunstall
Manager
Melfi's (Food & Beverages, 11-50 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
Use Cases and Deployment Scope
Upserve is our main point of sale for our dinner only, seven days a week restaurant. It is used in conjunction with Restaurant 365. It is used in the owner's other restaurants as well and does a great job.
Pros and Cons
  • Easy to split items onto new checks.
  • Ease with applying multiple payments on one table.
Likelihood to Recommend
Restaurants are their main focus I believe, which is what we use it for. Don't think it would work in a retail setting.

Upserve for the win

Rating: 10 out of 10
Incentivized
November 22, 2019
KK
Katie Kleyla
Marketing & Events Director
Statesman Tavern (Food & Beverages, 1-10 employees)
Vetted Review
Verified User
Lightspeed Restaurant
2 years of experience
View profile
Use Cases and Deployment Scope
We use Upserve to track sales + as our POS for the restaurant. It has helped us track goals as well as being a completely integrated POS system that runs well and is easy to use on iPads.
Pros and Cons
  • Customer service over the phone.
  • Menu options as a POS.
  • Tracking sales & expenses.
Likelihood to Recommend
This is a great system for busy restaurants, but it may be too complicated for simple places.

Simple solution for your restaurant

Rating: 10 out of 10
October 08, 2019
Verified User
Vetted Review
Verified User
Lightspeed Restaurant
4 years of experience
Use Cases and Deployment Scope
We’ve been using Upserve POS and merchant services for three years at our mid-size full-service restaurant. It's the most user-friendly POS I‘ve ever worked with. It makes training new employees very easy and is a low investment for equipment since it works on tablets and the system is compatible with most of the printers on the market.
Pros and Cons
  • Simple user interface
  • Low equipment cost
  • Ability to customize settings for your business
Likelihood to Recommend
You can easily pick up the iPad and take orders tableside and it’s especially helpful to split checks for the large parties right at the table. It saves a lot of time but dedicated and strong wifi is a must for Upserve POS. The downside is you can’t take EMV payments tableside with the iPad

The modern world POS solution

Rating: 10 out of 10
Incentivized
October 05, 2019
CK
Chris Kim
Director Of Information Systems & Financial Analysis
The Hwood Group (Hospitality, 501-1000 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
View profile
Use Cases and Deployment Scope
I just switched over 9 Venues from ALOHA 6.7 and 12.3 and am very happy. Multiple locations in a dashboard has been great. The only issues we've had were due to an ISP outage and a few cards declining once it came back online. Overall, the implementation with the ability to mass change and edit items via CSV is very convenient.
Pros and Cons
  • No need to refresh after changes are made.
  • Ability to make adjustments as an admin without having to remote into a server.
  • Quick response from the support team via chat.
Likelihood to Recommend
Great for standalone restaurants, bars, or nightclubs. Not yet suited for hotel operations that need to be able to charge a guest room via PMS integration.

Upserve POS Review

Rating: 9 out of 10
October 05, 2019
Verified User
Vetted Review
Verified User
Lightspeed Restaurant
5 years of experience
Use Cases and Deployment Scope
We use Breadcrumb as a POS in our bar and other establishments within the hospitality group. It helps us organize as one or multiple locations and links between them allowing easy data comparison and user interface.
Pros and Cons
  • Organize.
  • User interface.
  • Menu items.
Likelihood to Recommend
Breadcrumb is best suited for someone looking to analyze and organize data. Least suited for some that are less tech friendly.

I didn't want to try it and now I wonder how we functioned without it!

Rating: 10 out of 10
September 03, 2019
DL
Danielle Lawson
Owner
Bones Bakery (Food & Beverages, 1-10 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
Use Cases and Deployment Scope
Upserve is our POS. We use it to track labor, sales, and menu set up. We're very happy with the service.
The equipment is great, the system on the iPads is super user-friendly, and the HQ is very helpful and easy to navigate. We highly recommend using Upserve.
Pros and Cons
  • Thorough HQ.
  • Easy menu set-up.
  • User-friendly equipment.
Likelihood to Recommend
Upserve POS is well suited for a small business like ours. It has more capability than we need since we don't have a sit-down, eat-in service.

Upserve Is A Step Up For Any Restaurant!

Rating: 10 out of 10
Incentivized
August 22, 2019
JC
Jamie Cunningham
Director of Hospitality
Stay Golden (Restaurants, 51-200 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
View profile
Use Cases and Deployment Scope
We use Upserve POS across our entire organization. We currently operate 2 restaurants in Nashville with plans to expand. We fully intend on continuing to use Upserve as we grow. Upserve is an extremely well rounded POS system that addresses many issues throughout our organization, including table management, counter service for to go orders, online ordering, loyalty, labor management, robust reporting, delivery platform integrations, and credit card processing.

Additionally, we will soon be using Upserve for fully integrated inventory and ordering management as well as scheduling. They are truly a one stop shop and they do everything well.
Pros and Cons
  • Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
  • Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
  • Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
Likelihood to Recommend
Upserve POS is well suited for any restaurant, bar, or coffee shop. We've utilized this system for full service, quick service, and bar service and it's been perfect for all of it. I can't think of food or beverage service application that Upserve is not well suited to handle.

Upserve POS is help and easy to use

Rating: 7 out of 10
Incentivized
August 20, 2019
Verified User
Vetted Review
Verified User
Lightspeed Restaurant
2 years of experience
Use Cases and Deployment Scope
We use Upserve POS to streamline our ordering process and inventory. It's very user-friendly and easy to learn.
Pros and Cons
  • Easy tracking of inventory.
  • Easy to keep menus and counts accurately updated.
Likelihood to Recommend
Upserve POS is not well suited for splitting checks for larger parties. A drag and drop feature would be handy to have as well.

Upserve for Retail!

Rating: 10 out of 10
May 02, 2019
UA
Ulysses Acevedo
General Manacer
Biggs Mansion (Retail, 1-10 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
Use Cases and Deployment Scope
We use the entire Upserve system at an entertainment group of six entities. It addresses issues of retail operations, as well as inventory and employee management. We primarily use the system for retail transactions, but find it useful for tracking sales throughout the day. It helps us adjust our strategy for growing our retail operations.
Pros and Cons
  • Inventory management
  • Employee management
  • Tracking Sales
Likelihood to Recommend
It is definitely the best POS for restaurants, but it can easily be altered to suit the needs of any retail operation.

Great POS and customer service!

Rating: 9 out of 10
May 02, 2019
EM
Elizabeth McCarty
Taproom Manager
Crosstown Brewing Company (Food & Beverages, 11-50 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
View profile
Use Cases and Deployment Scope
We are using it in our taproom to serve customers. Both on-premise and off-premise, dock sales and retail. It lets us get detailed reporting and is very intuitive. It also tracks tip share and is an easy interface with our customers. We are happy with the upgrade from our previous system.
Pros and Cons
  • Great Customer Service.
  • Intuitive.
  • Great for reporting.
  • Easy for customers to close their tab/ticket.
Likelihood to Recommend
On our previous system, the servers would not be tipped sometimes because customers would not read/could not understand how the tip section worked. This system you can choose a tip percentage for default and then the customer can change it easily.

I would like to be able to let my staff give some discounts without having to enter a PIN. I would also like to be able to refund from the POS. Currently, you have to log in to the back office section of the system to refund.

Easy to use and helpful reporting

Rating: 9 out of 10
Incentivized
April 02, 2019
RM
Robbie Melton
General Manager
Stay Golden (Restaurants, 51-200 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
View profile
Use Cases and Deployment Scope
We are using it as both the POS and the KDS in two restaurants as well as for our time clock and labor reporting.
Pros and Cons
  • I love all the backend reporting features of Upserve. It's really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc.
  • The customer service is great. I had a question and used their chat feature and my question was answered within 5 minutes.
  • I'd highly recommend this product.
Likelihood to Recommend
I think it works really well as a POS and KDS system in a restaurant. The only real issue I've discovered is the way the KDS has a couple of quirks where it will re-fire a ticket in particular scenarios.

Good software, great people

Rating: 8 out of 10
Incentivized
March 19, 2019
DM
Devon Moore
Manager
Taste of Thai Express, Inc. (Restaurants, 11-50 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
View profile
Use Cases and Deployment Scope
Upserve POS is our restaurant's time-clock and sales software. We integrate with a scheduling program. We also make use of the online ordering included in the pro package.
Pros and Cons
  • The software is very intuitive and easy to learn.
  • Support staff are very helpful and wait times are low
  • Email receipts and signature capture on the tablets help to reduce costs and admin time.
Likelihood to Recommend
A full service or quick service restaurant with very little takeaway or delivery would be perfect for this tool. Once you start to need more functions for delivery, catering, deposits and invoicing, it starts to be less of a match though it does get the job done.

Upserve Works

Rating: 8 out of 10
Incentivized
January 24, 2019
Use Cases and Deployment Scope
We use Upserve POS in our tasting room and restaurant. I find them to be reliable, responsive, and straight-forward to deal with when we have any issues, which isn't regularly. I think all POS systems have their quirks or bugs, but we haven't experienced any hiccups that haven't been easily solvable. I recommend their system and use it on a daily basis.
Pros and Cons
  • Customer Service is excellent.
  • Payments are prompt.
  • I get an email first thing every morning with last night's business details.
Likelihood to Recommend
Upserve is definitely great for my restaurant.

Upsurge y'all

Rating: 9 out of 10
Incentivized
January 24, 2019
Verified User
Vetted Review
Verified User
Lightspeed Restaurant
3 years of experience
Use Cases and Deployment Scope
Upserve is an amazing product and has been the opposite of a POS as we all know what that stands for. In offline mode, Upserve collects all transactions no matter what, so no restaurant ever loses money!
Pros and Cons
  • Customer Support
  • Easy Menu updating
  • Great layout
  • User-friendly
Likelihood to Recommend
Great for small to medium-sized restaurants; might be difficult to have with a chain restaurant

Breadcrumb/Upserve: The only service I know

Rating: 7 out of 10
Incentivized
January 09, 2019
Verified User
Vetted Review
Verified User
Lightspeed Restaurant
4 years of experience
Use Cases and Deployment Scope
Our brick and mortar restaurant uses Upserve POS for all aspects of our business (taking customer orders, printing tickets to the kitchen, swiping customer credit cards, etc. etc.). We also use Upserve for employee time tracking purposes. What we do not do much right now is inventory tracking through the POS though I know it has that ability.
Pros and Cons
  • User-friendly interface. Easy to search for items if they are not on the screen immediately.
  • Easy to track inventory with one click - any of our servers can 86 an item if the kitchen tells them to do so.
  • Time tracking is really straightforward.
  • Payments are easy and streamlined. They even accept American Express.
Likelihood to Recommend
I don't know any other restaurant POS systems, this is the only one I have experience with. Overall I find it works well for my purposes and I've been able to find workarounds as needed.

A blessing!

Rating: 10 out of 10
Incentivized
December 23, 2018
JM
Jacob Moscynski
Restaurant Manager
Acropolis Pizza (Restaurants, 11-50 employees)
Vetted Review
Verified User
Lightspeed Restaurant
3 years of experience
View profile
Use Cases and Deployment Scope
Breadcrumb and UpServe do an excellent job of making everything seamless! I use it every shift when we discuss trends and insights about the restaurant. This is what’s bringing restaurant work into a new age!
Pros and Cons
  • Seamless integration
  • Excellent UI and layout. Makes using it an aesthetic pleasure!
  • Wonderful customer service!
Likelihood to Recommend
Useful for restaurants with high volume and need for product management. Everything is plain to see and very transparent. Would not recommend to a company not looking to fully commit to the integration.

Agile, Powerful Breadcrumb

Rating: 10 out of 10
Incentivized
December 22, 2018
JB
John Bonica
owner/chef
Tappi (Restaurants, 11-50 employees)
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
View profile
Use Cases and Deployment Scope
Breadcrumb is the POS system used in my restaurant to place guest dinner orders, organize and report sales, and track ordering patterns over time. Breadcrumb consolidates reporting information, dramatically reduces server errors in order-taking and reporting, and provides remote access to current service in real time.
Pros and Cons
  • Breadcrumb is an agile, responsive platform, so updating our menu — which occurs — is accomplished successfully in a matter of minutes.
  • Customer service —24/7 support — is excellent: a model for any company.
  • Set up costs were competitive with other premium POS systems, and monthly charges are quite reasonable.
Likelihood to Recommend
Breadcrumb and Upserve are a winning combination providing comprehensive POS service at my restaurant — as agile, flexible, and responsive as a '97 Porche 991 S, Breadcrumb quickly adapted to the intimate, personal dining experience we offer guests. An easy user interface, quick adjustments on the fly, and unsurpassed customer service if we have a question.

Upserve: user friendly and great customer service

Rating: 9 out of 10
December 22, 2018
Verified User
Vetted Review
Verified User
Lightspeed Restaurant
1 year of experience
Use Cases and Deployment Scope
I am outside service bookkeeper, and I use Upserve to enter the daily sales for one of my clients that usees the program at their restaurant. It makes it very easy for me to log in and review the daily sales, along with being able to submit payroll. Upserve has great customer service, every time we need to call we never have to wait on hold for long. The overall layout of the back end is very user-friendly, and I would highly recommend it for any restaurant to keep their numbers accurate.
Pros and Cons
  • User-friendly
  • Remote access to the program
  • Customer service
Likelihood to Recommend
For example, when I notice there is a discrepancy between what the restaurant took made in sales versus what was deposited into the bank customer service is available and always locates the discrepancy.

Breadcrumb is an excellent POS system, but lack security

Rating: 8 out of 10
Incentivized
April 04, 2018
Use Cases and Deployment Scope
We are using the POS system in our 4 corporate restaurants and will be migrating the last one in 2 months. We use it for the employees to clock in/out, open checks for the guests, close checks, and receive payments.

It addresses better control for our restaurant operation, in fact, we have some concern about the security related to users, but I love Breadcrumb because their team is always up to improve the system according to our needs.
Pros and Cons
  • Very friendly interface for any level user, even the back office is pretty easy to deal with.
  • There is a 24/7 support that you can contact direct from your terminal.
  • Good rate when compared to other competitors.
  • The team that works for Breadcrumb is always willing to help.
Likelihood to Recommend
For any restaurant business, this is a very good system.

It works.. but it's nothing special

Rating: 2 out of 10
Incentivized
August 22, 2017
Verified User
Vetted Review
Verified User
Lightspeed Restaurant
2 years of experience
Use Cases and Deployment Scope
We were using Breadcrumb as our overall POS system. It was okay at first but over time it just didn't perform how we liked. As we saw other POS companies growing and expanding the overall experience Breadcrumb stayed stagnant and just did enough to get buy. The overall user experience is mediocre.
Pros and Cons
  • breadcrumb does take orders and sends them to the kitchen.
  • Breadcrumb has detailed sales reports.
  • It is somewhat user friendly if someone is used to using an iPad.
Likelihood to Recommend
With our current POS, Toast, there is no way I would recommend Breadcrumb to anyone.. Breadcrumb was good in the fact it did just enough to get by, but other than that there was no real appeal in using it. It was very frustrating at times not being able to get problems handled in a timely fashion. Not the most affordable POS either for what it does. Seems more ideal for something like a food truck, not sure if I could recommend it to anyone in a restaurant.
Return to navigation