TrustRadius Insights
Lightspeed Restaurant is a versatile software that caters to the needs of full-service restaurants, taprooms, and brick-and-mortar …
Lightspeed RestaurantFormerly known as Upserve if using the Lightspeed Restaurant U-Series
Starting at $69 per month 2.6% + 10¢
View PricingOverview
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Recent Reviews
Pricing
Lightspeed Restaurant Essentials
$69
Cloud
per month 2.6% + 10¢
Lightspeed Restaurant Plus
$189
Cloud
per month 2.6% + 10¢
Lightspeed Restaurant Pro
$399
Cloud
per month custom per purchase rates
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.lightspeedhq.com/pos/restau…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $69 per month 2.6% + 10¢
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Currently Lightspeed Restaurant features enable users to
The platform is available in three editions. The Restaurant (K Series) app features a white logo on a red background. If it features a red logo on a white background, it is the L Series. And for former Upserve users, the Lightspeed Restaurant app features a white logo on a yellow background, and is the U Series, which is the former Upserve product, now part of Lightspeed's product offerings for restaurants and hospitality businesses, that carries forward all of Upserve's capabilities.
Currently Lightspeed Restaurant features enable users to
- Diversify a restaurant’s offering with delivery and contactless online ordering integrations
- Move tables and adjust the in-house floor plan on the app so staff always knows where to go
- Give customers the flexibility they need by accepting different types of payments
- Prioritize safety and convenience for guests and staff with a range of contactless solutions
The platform is available in three editions. The Restaurant (K Series) app features a white logo on a red background. If it features a red logo on a white background, it is the L Series. And for former Upserve users, the Lightspeed Restaurant app features a white logo on a yellow background, and is the U Series, which is the former Upserve product, now part of Lightspeed's product offerings for restaurants and hospitality businesses, that carries forward all of Upserve's capabilities.
Lightspeed Restaurant Integrations
- Uber Eats
- DoorDash
- Stayntouch
- 7shifts
- Homebase
- Oracle Hospitality - OPERA
- OpenTable
- Otter Restaurant Operating System (rOS)
- Planday
- Protel
- Tenzo
- Libro Reservations
- Seven Rooms
- RapidBar
- QSR Automations
- Webrezpro
Lightspeed Restaurant Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Lightspeed Restaurant starts at $69.
Reviewers rate Support Rating highest, with a score of 8.9.
The most common users of Lightspeed Restaurant are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(40)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Lightspeed Restaurant is a versatile software that caters to the needs of full-service restaurants, taprooms, and brick-and-mortar establishments. Users appreciate the software's ability to track sales, manage inventory, and streamline various aspects of their business. With Lightspeed Restaurant, users can efficiently take customer orders, print tickets, and process credit card payments. The software also offers valuable features such as tracking staff work hours, setting sales goals, and integrating with scheduling programs.
Users have found Lightspeed Restaurant to be accessible and user-friendly, providing detailed reporting and intuitive interfaces for easy interaction with customers. It is highly recommended for daily use, as it helps users run their restaurant businesses smoothly by offering features like inventory tracking and sales management. Additionally, the offline mode of Lightspeed Restaurant ensures that no transactions are lost and no revenue is missed, giving users peace of mind in case of any connectivity issues. Overall, Lightspeed Restaurant proves to be a reliable and efficient tool for managing all aspects of a restaurant operation.
User-Friendly Interface: Many users have praised the user-friendly interface of Lightspeed Restaurant. Reviewers have mentioned that the software's intuitive navigation and layout make it easy for staff to locate menu items quickly and efficiently. The simplicity and ease of use contribute to a smooth and efficient workflow, enhancing the overall user experience.
Efficient Payment System: Several reviewers have commended Lightspeed Restaurant's customer payment system. Users have stated that the process of swiping credit cards and having customers sign on the screen is streamlined and efficient, resulting in a hassle-free payment experience for both staff and customers. This feature contributes to a seamless transaction process, saving time for everyone involved.
Robust Reporting Features: A significant number of users have highlighted the robustness of Lightspeed Restaurant's backend reporting system. Customers appreciate that this comprehensive reporting system provides insightful information into every aspect of their business operations. The intuitive nature of the reporting system allows users to easily navigate through data, gaining clear understanding without any complexity or confusion.
Reporting Functionality: Many users have expressed dissatisfaction with the reporting functionality, stating that it needs improvement. Customers who work in data management have specifically mentioned this issue.
Customer Service: Several reviewers have indicated that customer service needs major improvement, especially during Covid compared to the pre-Covid period. Users have reported difficulties in getting in touch with customer support when there is a problem.
Online Ordering System: Some users have mentioned their dislike for the online ordering system of Lightspeed Restaurant. One user even switched to Square for online ordering and Upserve for in-house use due to their dissatisfaction with the system.
Users have made several recommendations for Lightspeed Restaurant based on their experiences. The most common recommendations include improving features such as the order ahead system, loyalty systems, and adding a scale interface for items by weight.
Users also suggest comparing Lightspeed Restaurant with competing software to understand its unique features and advantages. This comparison can help users make an informed decision about which POS system best suits their needs.
Additionally, users highly recommend utilizing Lightspeed Restaurant's support and onboarding resources, such as onboarding sessions, online help, and videos. These resources can assist users in understanding and effectively utilizing the software's capabilities.
Overall, users express satisfaction with Lightspeed Restaurant's user-friendliness, flexibility, cost-effectiveness, and ability to make changes easily. They also highlight its ease of implementation, advanced reporting features, and the ability to manage everything online. Furthermore, users recommend exploring various integrations such as inventory management solutions and online ordering for enhanced functionality.
Attribute Ratings
Reviews
(1-22 of 22)Companies can't remove reviews or game the system. Here's why
June 20, 2022
Easy To Use Restaurant POS
Score 9 out of 10
Vetted Review
Verified User
- CAKE Point of Sale, SpotOn Restaurant and Slice
I have already used two Restaurant POS software but Lightspeed helps me a lot to grow my business. I face some problems when using this but day by day they are constantly developing their services. Their customer support is amazing. If we face any problem the team responds quickly & helps me instantly.
April 29, 2021
Upserve Overall Good Product
Upserve [POS (formerly Breadcrumb)] offers more functionality than Square, which is the only other restaurant POS I've used. Upserve has intuitive employee time tracking, and helpful labor and sales reporting features. I know my data guy would prefer more detailed data reporting abilities (for instance, you can't pull reports that show modifiers - so when we have Happy Hour and want to track how happy hour modifiers are doing compared to normal price, we have to do this manually wtf?). But overall Upserve is better than the other POS systems I've tried.
April 30, 2020
Upserve is the best
Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
November 22, 2019
Upserve for the win
POS systems are always evolving. Breadcrumb continues to stay on top of the game.
October 08, 2019
Simple solution for your restaurant
Score 10 out of 10
Vetted Review
Verified User
We chose Upserve POS for the following reasons:
- Easy to find items on the menu by using the search bar.
- Ability to modify menu, devices, etc. remotely.
- Useful app to check labor and sales in real-time.
- Very easy to train new employees.
- Low equipment cost.
- Fast menu uploads using Excel sheet import.
October 05, 2019
The modern world POS solution
Upserve is on the way to be able to do everything that ALOHA can do. However, the future is with Upserve.
October 05, 2019
Upserve POS Review
Score 9 out of 10
Vetted Review
Verified User
Upserve is smaller, quicker, portable and more user friendly.
September 03, 2019
I didn't want to try it and now I wonder how we functioned without it!
Score 10 out of 10
Vetted Review
Verified User
Upserve is the most superior POS!
August 22, 2019
Upserve Is A Step Up For Any Restaurant!
- Northstar Restaurant POS, Oracle Hospitality (formerly MICROS), Restaurant Manager, Square for Retail and Lightspeed Restaurant
Upserve rises above all of it's competition. It's just as robust as a legacy brand like Micros or Restaurant Manager, and simultaneously agile and intuitive like square. It's a perfect balance for modern restaurants.
August 20, 2019
Upserve POS is help and easy to use
Upserve is pretty well organized and not hard to adjust to at all.
May 02, 2019
Upserve for Retail!
Score 10 out of 10
Vetted Review
Verified User
Upserve is better because of its support team that helps guide you through the implementation process. Upserve is great at managing costs, employee actions, and retail processes.
May 02, 2019
Great POS and customer service!
Score 9 out of 10
Vetted Review
Verified User
I haven't used any other products.
April 03, 2019
I will continue to use Upserve
Score 10 out of 10
Vetted Review
Verified User
Upserve has been the best POS system that we have used to date.
April 02, 2019
Easy to use and helpful reporting
Upserve is more robust than both of these products. Northstar simply isn't functional, so most anything could outperform it. I would choose Upserve over either of the above products.
March 19, 2019
Good software, great people
Upserve is the best that I have used personally.
January 31, 2019
Upserve is awesome
We used Digital Dinning and this Upserve blows them away!
January 24, 2019
Upserve Works
I have not used other products or services. They are the best.
January 24, 2019
Upsurge y'all
It was better than Micros back in the day.
January 09, 2019
Breadcrumb/Upserve: The only service I know
I have not compared any other POS systems.
December 22, 2018
Agile, Powerful Breadcrumb
Breadcrumb is the only POS system I've used.
April 04, 2018
Breadcrumb is an excellent POS system, but lack security
- MICROS PoS, Toast and Focus
- Micros - Very expensive for the initial setup and support afterward, but offers all the features needed for a complex restaurant.
- Toast - Pretty similar to Breadcrumb, but lacks a development team.
- Focus - Similar to Micros, but less expensive for the support.
- We looked for some other systems, but we chose to test the above systems.
August 22, 2017
It works.. but it's nothing special
Now as a Toast user, it makes Breadcrumb look like an ancient technology. Toast is way more user friendly and more suitable for a higher volume restaurant. Toast has a more thorough reporting system than Breadcrumb. The display is a lot more vibrant through Toast and people get excited to use it, unlike when we were using Breadcrumb.