TrustRadius Insights
Lightspeed Restaurant is a versatile software that caters to the needs of full-service restaurants, taprooms, and brick-and-mortar …
Lightspeed RestaurantFormerly known as Upserve if using the Lightspeed Restaurant U-Series
Starting at $69 per month 2.6% + 10¢
View PricingOverview
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Recent Reviews
Pricing
Lightspeed Restaurant Essentials
$69
Cloud
per month 2.6% + 10¢
Lightspeed Restaurant Plus
$189
Cloud
per month 2.6% + 10¢
Lightspeed Restaurant Pro
$399
Cloud
per month custom per purchase rates
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.lightspeedhq.com/pos/restau…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $69 per month 2.6% + 10¢
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Currently Lightspeed Restaurant features enable users to
The platform is available in three editions. The Restaurant (K Series) app features a white logo on a red background. If it features a red logo on a white background, it is the L Series. And for former Upserve users, the Lightspeed Restaurant app features a white logo on a yellow background, and is the U Series, which is the former Upserve product, now part of Lightspeed's product offerings for restaurants and hospitality businesses, that carries forward all of Upserve's capabilities.
Currently Lightspeed Restaurant features enable users to
- Diversify a restaurant’s offering with delivery and contactless online ordering integrations
- Move tables and adjust the in-house floor plan on the app so staff always knows where to go
- Give customers the flexibility they need by accepting different types of payments
- Prioritize safety and convenience for guests and staff with a range of contactless solutions
The platform is available in three editions. The Restaurant (K Series) app features a white logo on a red background. If it features a red logo on a white background, it is the L Series. And for former Upserve users, the Lightspeed Restaurant app features a white logo on a yellow background, and is the U Series, which is the former Upserve product, now part of Lightspeed's product offerings for restaurants and hospitality businesses, that carries forward all of Upserve's capabilities.
Lightspeed Restaurant Integrations
- Uber Eats
- DoorDash
- Stayntouch
- 7shifts
- Homebase
- Oracle Hospitality - OPERA
- OpenTable
- Otter Restaurant Operating System (rOS)
- Planday
- Protel
- Tenzo
- Libro Reservations
- Seven Rooms
- RapidBar
- QSR Automations
- Webrezpro
Lightspeed Restaurant Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Lightspeed Restaurant starts at $69.
Reviewers rate Support Rating highest, with a score of 8.9.
The most common users of Lightspeed Restaurant are from Small Businesses (1-50 employees).
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(40)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Lightspeed Restaurant is a versatile software that caters to the needs of full-service restaurants, taprooms, and brick-and-mortar establishments. Users appreciate the software's ability to track sales, manage inventory, and streamline various aspects of their business. With Lightspeed Restaurant, users can efficiently take customer orders, print tickets, and process credit card payments. The software also offers valuable features such as tracking staff work hours, setting sales goals, and integrating with scheduling programs.
Users have found Lightspeed Restaurant to be accessible and user-friendly, providing detailed reporting and intuitive interfaces for easy interaction with customers. It is highly recommended for daily use, as it helps users run their restaurant businesses smoothly by offering features like inventory tracking and sales management. Additionally, the offline mode of Lightspeed Restaurant ensures that no transactions are lost and no revenue is missed, giving users peace of mind in case of any connectivity issues. Overall, Lightspeed Restaurant proves to be a reliable and efficient tool for managing all aspects of a restaurant operation.
User-Friendly Interface: Many users have praised the user-friendly interface of Lightspeed Restaurant. Reviewers have mentioned that the software's intuitive navigation and layout make it easy for staff to locate menu items quickly and efficiently. The simplicity and ease of use contribute to a smooth and efficient workflow, enhancing the overall user experience.
Efficient Payment System: Several reviewers have commended Lightspeed Restaurant's customer payment system. Users have stated that the process of swiping credit cards and having customers sign on the screen is streamlined and efficient, resulting in a hassle-free payment experience for both staff and customers. This feature contributes to a seamless transaction process, saving time for everyone involved.
Robust Reporting Features: A significant number of users have highlighted the robustness of Lightspeed Restaurant's backend reporting system. Customers appreciate that this comprehensive reporting system provides insightful information into every aspect of their business operations. The intuitive nature of the reporting system allows users to easily navigate through data, gaining clear understanding without any complexity or confusion.
Reporting Functionality: Many users have expressed dissatisfaction with the reporting functionality, stating that it needs improvement. Customers who work in data management have specifically mentioned this issue.
Customer Service: Several reviewers have indicated that customer service needs major improvement, especially during Covid compared to the pre-Covid period. Users have reported difficulties in getting in touch with customer support when there is a problem.
Online Ordering System: Some users have mentioned their dislike for the online ordering system of Lightspeed Restaurant. One user even switched to Square for online ordering and Upserve for in-house use due to their dissatisfaction with the system.
Users have made several recommendations for Lightspeed Restaurant based on their experiences. The most common recommendations include improving features such as the order ahead system, loyalty systems, and adding a scale interface for items by weight.
Users also suggest comparing Lightspeed Restaurant with competing software to understand its unique features and advantages. This comparison can help users make an informed decision about which POS system best suits their needs.
Additionally, users highly recommend utilizing Lightspeed Restaurant's support and onboarding resources, such as onboarding sessions, online help, and videos. These resources can assist users in understanding and effectively utilizing the software's capabilities.
Overall, users express satisfaction with Lightspeed Restaurant's user-friendliness, flexibility, cost-effectiveness, and ability to make changes easily. They also highlight its ease of implementation, advanced reporting features, and the ability to manage everything online. Furthermore, users recommend exploring various integrations such as inventory management solutions and online ordering for enhanced functionality.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
September 03, 2019
I didn't want to try it and now I wonder how we functioned without it!
Score 10 out of 10
Vetted Review
Verified User
Upserve is our POS. We use it to track labor, sales, and menu set up. We're very happy with the service.
The equipment is great, the system on the iPads is super user-friendly, and the HQ is very helpful and easy to navigate. We highly recommend using Upserve.
The equipment is great, the system on the iPads is super user-friendly, and the HQ is very helpful and easy to navigate. We highly recommend using Upserve.
- Thorough HQ.
- Easy menu set-up.
- User-friendly equipment.
- No complaints so far!
- Has helped be more organized with daily reports.
Upserve is the most superior POS!
August 22, 2019
Upserve Is A Step Up For Any Restaurant!
We use Upserve POS across our entire organization. We currently operate 2 restaurants in Nashville with plans to expand. We fully intend on continuing to use Upserve as we grow. Upserve is an extremely well rounded POS system that addresses many issues throughout our organization, including table management, counter service for to go orders, online ordering, loyalty, labor management, robust reporting, delivery platform integrations, and credit card processing.
Additionally, we will soon be using Upserve for fully integrated inventory and ordering management as well as scheduling. They are truly a one stop shop and they do everything well.
Additionally, we will soon be using Upserve for fully integrated inventory and ordering management as well as scheduling. They are truly a one stop shop and they do everything well.
- Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
- Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
- Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
- KDS System Features: Overall the KDS system is fantastic. That said, there is one really frustrating issues. When a ticket is changed in any way, including being split at the end of the transaction, it reappears on the KDS screen as a "shanged ticket." That can create enough trouble, but what makes it worse, is that it shows up on the screen in the order of ticket time. So, the changed ticket will reappear in the queue wherever the ticket time falls. It ends up being really hard to track what is what and what needs to be fired next.
- Splitting Checks: It is extremely difficult to split a check for guests. Instead of simply choosing the number of checks and dragging and dropping items onto the correct checks. With Upserve you have to start from the original move specific items to a new check. Then go back to the original and move more items to a different check, etc. Only then can you go search for checks and start charging guests.
- Menu Item Changes with Multiple Locations: Unfortunately, there's no global way to change menu items at all locations. All menu changes, big and small, have to be done individually for each location separately. It's super time consuming and frustrating.
- Training: Upserve's intuitiveness has decreased the amount of training dollars we've had to spend during the onboarding process. Our new staff members very quickly learn the system so they can focus more attention of providing excellent hospitality.
- Extras: We save tons of money because of Upserves robust features. Features like online ordering and loyalty are included in our SaaS and eliminate our need to use third party vendors.
- SaaS: Upserve's fees are highly competitive. We actually saved thousands of dollars a year by switching to Upserve. To top it off, Upserve is a much better system than we were using before.
- Northstar Restaurant POS, Oracle Hospitality (formerly MICROS), Restaurant Manager, Square for Retail and Lightspeed Restaurant
Upserve rises above all of it's competition. It's just as robust as a legacy brand like Micros or Restaurant Manager, and simultaneously agile and intuitive like square. It's a perfect balance for modern restaurants.
August 20, 2019
Upserve POS is help and easy to use
We use Upserve POS to streamline our ordering process and inventory. It's very user-friendly and easy to learn.
- Easy tracking of inventory.
- Easy to keep menus and counts accurately updated.
- It would be helpful to have more restrictions on individuals with what they can and can't edit. At the moment it's kind of all or nothing.
- Splitting checks could be easier.
- I am unaware of this information at this time.
Upserve is pretty well organized and not hard to adjust to at all.