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Lightspeed Retail

Lightspeed Retail

Overview

What is Lightspeed Retail?

Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.

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Recent Reviews

TrustRadius Insights

Lightspeed Retail is a versatile software that caters to a range of industries, including retail, grooming, and lodging. Users appreciate …
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Lightspeed POS

1 out of 10
May 06, 2021
We use Lightspeed retail as our main interface with customer purchases. It is used in all of my locations. It creates more business …
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Lightspeed Retail

10 out of 10
March 29, 2019
Incentivized
We use it as our Point of Sale system, and to keep records. We also use it to reconcile Inventory levels every 6 months. It is only used …
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Reviewer Pros & Cons

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Pricing

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Basic

$79.00 ($69.00)

Cloud
per month (when billed annually)

Starter

$119.00 ($99.00)

Cloud
per month (when billed annually)

Standard

$139.00 ($119.00)

Cloud
per month (when billed annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.lightspeedhq.com/pos/retail…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Textem - Using Text'em within LightSpeed Retail

YouTube

How to text in a Lightspeed Retail Workorder | Lightspeed Essentials

YouTube

LightSpeed Retail Request API Key for Kosmos eSync

YouTube

Lightspeed Retail POS Demo: Getting started

YouTube

How to text in Lightspeed Retail | Lightspeed Essentials

YouTube
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Product Details

What is Lightspeed Retail?

Lightspeed Retail Video

The Lightspeed family of products is about more than just point of sale. Whether you're a retailer, restaurateur or an eCommerce entrepreneur, our solutions will help you business grow. Learn more about how our point of sale and eCommerce systems can help your business at https://www.lightspeedhq.com/pos/retail/

Lightspeed Retail Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.

Reviewers rate Support Rating highest, with a score of 9.8.

The most common users of Lightspeed Retail are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(31)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lightspeed Retail is a versatile software that caters to a range of industries, including retail, grooming, and lodging. Users appreciate its ability to handle transactions seamlessly in these various sectors. Additionally, the software offers valuable analytics tools that allow users to track purchase history, enabling them to make informed decisions for future offerings. This feature has proven particularly beneficial for businesses looking to grow and improve their operations. Many users have found the inventory control capabilities of Lightspeed Retail extremely helpful for tasks such as conducting year-end inventory assessments and transferring products between locations. By having a comprehensive understanding of their inventory, businesses can effectively manage their stock levels and optimize the use of resources. The ability to implement Lightspeed Retail across an entire company streamlines processes and facilitates quick issue resolution. Users have found it much easier to resolve any problems or discrepancies as all relevant information is accessible through a centralized system. The reports and analytics provided by Lightspeed Retail are highly valued by users as they offer valuable insights into their businesses. By analyzing sales data, trends, and customer behavior, businesses can make strategic decisions to drive growth and boost profitability. The cloud-based nature of Lightspeed Retail offers greater flexibility and accessibility, allowing users to access the system from anywhere without being tied to a specific location or device.

Lightspeed Retail has proven useful in a variety of settings. For example, in a campus bookstore, the software serves as a simplified and modern point-of-sale system, making transactions smoother for employees. It has also been successfully utilized in brick-and-mortar stores across multiple locations and integrated with other platforms such as loyalty programs, Mailchimp, and Homebase. In the context of retail stores like LIJ retail group or pet supply stores, Lightspeed Retail acts as a reliable source of truth for inventory, orders, and customer information across all channels. This holistic approach ensures accurate inventory management and enhances the overall customer experience. Other notable use cases include bike shops, where Lightspeed Retail has resolved previous business problems and offered the convenience of remote access. Similarly, garden centers and animal shelters have found value in utilizing barcode scanning at registers and better stock management without the need for external inventory companies. While some users have expressed concerns about the auto-add feature affecting inventory accuracy, overall, Lightspeed Retail is widely used and trusted as a reliable point-of-sale system that effectively manages transactions and inventory for brick-and-mortar stores. The software has also made it easier for businesses to integrate with other platforms and streamline operations. The integration with LS Ecom allows users to expand their reach and sell products online, opening up new avenues for revenue generation. This seamless integration ensures that inventory and pricing remain accurate across various channels, including warehouses and online platforms like BigCommerce. Lightspeed Retail has also addressed the need for in-house purchases for customers who prefer not to buy online.

As the main point-of-sale system in a garden center or an animal shelter retail area, Lightspeed Retail enables smooth transactions using barcode scanning at registers. Additionally, it assists with record-keeping and reconciling inventory levels periodically. Customers appreciate the convenience of accessing Lightspeed Retail from anywhere, thanks to its cloud-based nature. Its modern interface has simplified tasks for employees, making their jobs more efficient and enjoyable. Furthermore, the software's analytics capabilities have provided valuable insights to users, allowing them to make data-driven decisions that contribute to their business growth.

While some users have encountered issues with certain features such as the auto-add function affecting inventory accuracy, overall, Lightspeed Retail continues to be a go-to choice for various industries seeking efficiency and growth in their retail operations. As a comprehensive solution for point-of-sale, analytics, and inventory management, it offers reliable support for businesses looking to streamline operations and drive success in their respective sectors.

Based on user reviews, users commonly recommend the following for Lightspeed:

  • Explore additional options to add value: Users suggest exploring additional features, such as Analytics, to enhance the subscription and get the most out of the system.

  • Utilize reporting and setup features: It is recommended to take full advantage of Lightspeed's reporting and setup features in order to optimize data management and analysis.

  • Try out the free trial before purchasing: Many users highly recommend taking advantage of Lightspeed's free trial to experience its versatility and user-friendliness firsthand before making a purchase decision.

Attribute Ratings

Reviews

(1-13 of 13)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Lightspeed is great for a store that has inventory that is shared between in store and online sales because they are so well connected in the POS system software, whether it is inventory counts, images, etc.

lightspeed is also great if you have items in your store that has variants such as sizes or colors, the system makes it so easy to add these into each individual circumstance.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
For retail environments with small a smaller SKU assortment and fairly straightforward receive item, sell item needs, Lightspeed is a great choice. When you start to get to larger SKU assortments and more complicated inventory reorder requirements, look elsewhere. Also cloud-based with no kind of off-line support, so bear in mind if you are in an environment where internet connection isn't always fully stable. Label printing is also limited, with very little off template printing support, so if you need more information on your labels than the default, ensure you see actual evidence of it before committing to Lightspeed.
May 06, 2021

Lightspeed POS

Score 1 out of 10
Vetted Review
Verified User
If you are a very small business just doing it for fun with no intentions of growing or expanding, Lightspeed is a perfect solution. If you are more entrepreneurial and want to grow, Lightspeed will only hold you back. I highly recommend Lightspeed though, if you are just doing it for fun.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
November 19, 2019

It's good enough.

Jeremy Smith | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
To be honest, it's the least bad thing out there at that price point. If you need to run a single or multilocation retail store in the mid-single-millions of revenue, it's fine, but definitely not something I'd look at for 5+ locations or 20+ mil in revenue. At that point, it's time to move up to the big boy options.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Well suited for a retail store that has thousands of different items and categories. We are able to use reports and analytics to help groom our store to stock what the customer is actually buying.
You do need to have a staff that has at least a little bit of tech knowledge sometimes but overall it's a rather easy system. I can't really think of a setting that it wouldn't work in.
Bret Birdsong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Lightspeed is well suited for many applications and has the power to accommodate a small business or a large business with lots of items. I am not sure where it would be less appropriate to use it because it works well in my application here at the liquor store. It gives great flexibility to many types of businesses.
Taylor Huseman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My biggest issue is simply with the auto-add feature. Does not work well for those in fast-paced environments where things are going out very fast. If they would just do a negative inventory, it would literally solve the entire problem, and everyone would stop complaining about it. This isn't a new issue.
Damon Gabriel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Any issue that happens on the system. Literally the best customer service in the industry. I've never had a problem they can't solve. Their video library is also a great place to go for help. Super easy to follow and self-explanatory! I have yet to get to a point where they are not well suited for their customers.
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