Lightspeed Retail Reviews

15 Ratings
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Score 8.6 out of 100

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Reviews (1-9 of 9)

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November 19, 2019
Jeremy Smith | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Inventory management: it's not great but it's the best in class. Think "the least bad option."
  • Sales: it works well here, but don't use their payments system. It's overpriced and doesn't offer chip/pin.
  • Reporting: if you buy the advanced reporting package, it can work well, but is still limited, as all canned reports are.
  • Special orders are poorly organized.
  • SQL connectivity is non-existent if you just want to dump to a SQL instance somewhere to do your own reporting.
  • Open connectivity to e-commerce platforms: they want to force you to use their e-com platform, which is awful and non-standard.
Read Jeremy Smith's full review
October 28, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Cash drops
  • Inventory item searches
  • Discount management
  • I feel it needs the ability to charge a "restocking fee"
  • I would also like to be notified ahead of time before updates are made
  • The work flow when using the "pin before each sale" feature could be a little cleaner
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April 01, 2019
Bret Birdsong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Lightspeed Retail has great reports that are very easy to read and understand.
  • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
  • I would like to have it where returns are easier to do.
  • I would like if the inventory was not automatically added when an item is rung up and not in stock.
Read Bret Birdsong's full review
March 14, 2019
Damon Gabriel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Inventory management.
  • eComm and retail synchronization
  • Mutli-store organization
  • Payment processing
  • CUSTOMER SERVICE: LITERALLY THE BEST COMPANY TO WORK WITH
  • The only issue I have had personally is with the mobile app for Ipads. It works but has some basic crashes that can prove to be annoying especially when your store is busy. But as I said, they are all easy to troubleshoot.
  • My account has a little bit of issue getting help. It's semi-understandable because lightspeed shouldn't have to take any responsibility for accounting however, a little guidance from time to time would be nice for her. It works well though.
Read Damon Gabriel's full review
March 29, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to use for sales.
  • Simple stock check-in.
  • Great Inventory interface.
  • Sometimes goes down at inopportune times.
  • Has more features than we use.
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June 27, 2018
Audeee Berg, LEED AP | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Tracks inventory
  • Calculates COGS
  • Manages daily sales
  • Tracks employee hours
  • Easy to create POs and returns
  • Individuals can't make large inventory adjustments. It needs to be sent to Lightspeed for an associate to input. However, the take between the actual physical count and the data input is several days, if not weeks. The count is not accurate, and defeat the entire point of a physical count
  • Employees need to enter their pin several times between transactions, creating a bottleneck at the register. The pin should be required to be entered only once before each transaction
  • The product description is listed without the brand names on both the POS screen and the customer receipts. Brands are also not listed on purchase orders or returns, only the product description. It is confusing and time-consuming.
Read Audeee Berg, LEED AP's full review

What is Lightspeed Retail?

Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec.
Categories:  Point of Sale

Lightspeed Retail Integrations

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Lightspeed Retail Technical Details

Operating Systems: Unspecified
Mobile Application:No