Lightspeed Retail Reviews

Some equipment is expensive

“Lightspeed payments” needs a lot of work

Wish they had a few mor plug ins

Special orders are poorly organized.

SQL connectivity is non-existent if you just want to dump to a SQL instance somewhere to do your own reporting.

Open connectivity to e-commerce platforms: they want to force you to use their e-com platform, which is awful and non-standard.

Would love to be able to offer our gift cards in LS Ecom.

I feel it needs the ability to charge a "restocking fee"

I would also like to be notified ahead of time before updates are made

The work flow when using the "pin before each sale" feature could be a little cleaner

I would like to have it where returns are easier to do.

I would like if the inventory was not automatically added when an item is rung up and not in stock.

Auto-add feature

Inventory

Every now and then it's really slow

The only issue I have had personally is with the mobile app for Ipads. It works but has some basic crashes that can prove to be annoying especially when your store is busy. But as I said, they are all easy to troubleshoot.

My account has a little bit of issue getting help. It's semi-understandable because lightspeed shouldn't have to take any responsibility for accounting however, a little guidance from time to time would be nice for her. It works well though.

Sometimes goes down at inopportune times.

Has more features than we use.

Individuals can't make large inventory adjustments. It needs to be sent to Lightspeed for an associate to input. However, the take between the actual physical count and the data input is several days, if not weeks. The count is not accurate, and defeat the entire point of a physical count

Employees need to enter their pin several times between transactions, creating a bottleneck at the register. The pin should be required to be entered only once before each transaction

The product description is listed without the brand names on both the POS screen and the customer receipts. Brands are also not listed on purchase orders or returns, only the product description. It is confusing and time-consuming.