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June 27, 2018

LiveChat is used in my company for both our sales and tech support departments. It allows us to easily speak with current and prospective customers as they are viewing our website. Support is able to offer technical assistance, and screen connect with our customers to help quickly resolve issues. The tool is great for sales because we get prospective customers that are browsing the site and have immediate questions that we are able to quickly answer. This has brought us a ton of new sales and is awesome for direct communication.
- Their customer support is so quick with help/responses!
- In the two years that I have used the product, I haven't experienced any downtime.
- Consistency, professional and clean, user-friendly.
- Making it easier to find archived chats (having the option for just one's self)
- Color scheme changes - maybe some darker colors, not as bright/whites
- A different way of transferring to dept's and not just giving a direct transfer option as the first option.
Live2Support Scorecard Summary
What is Live2Support?
Live2Support is a live chat software for online customer service
Categories: Live Chat
Live2Support Competitors
Live2Support Pricing
Starting Price: $9.99
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Live2Support Technical Details
Operating Systems: | Unspecified |
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Mobile Application: | No |