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Live2Support is a live chat software for online customer servicehttps://dudodiprj2sv7.cloudfront.net/product-logos/y6/Su/4DUXBCBSP3CP.JPEGLiveChat Makes the World Go Round :)LiveChat is used in my company for both our sales and tech support departments. It allows us to easily speak with current and prospective customers as they are viewing our website. Support is able to offer technical assistance, and screen connect with our customers to help quickly resolve issues. The tool is great for sales because we get prospective customers that are browsing the site and have immediate questions that we are able to quickly answer. This has brought us a ton of new sales and is awesome for direct communication.,Their customer support is so quick with help/responses! In the two years that I have used the product, I haven't experienced any downtime. Consistency, professional and clean, user-friendly.,Making it easier to find archived chats (having the option for just one's self) Color scheme changes - maybe some darker colors, not as bright/whites A different way of transferring to dept's and not just giving a direct transfer option as the first option.,10,Helps us keep up with our current customers and resolve their issues ASAP Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along. API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.,Zoho CRM, Slack and TeamSupport,TeamSupport, Zoho CRM, Slack
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Live2Support
2 Ratings
Score 9.8 out of 101
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Live2Support Reviews

Live2Support
2 Ratings
Score 9.8 out of 101
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June 27, 2018

Live2Support Review: "LiveChat Makes the World Go Round :)"

Score 10 out of 10
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LiveChat is used in my company for both our sales and tech support departments. It allows us to easily speak with current and prospective customers as they are viewing our website. Support is able to offer technical assistance, and screen connect with our customers to help quickly resolve issues. The tool is great for sales because we get prospective customers that are browsing the site and have immediate questions that we are able to quickly answer. This has brought us a ton of new sales and is awesome for direct communication.
  • Their customer support is so quick with help/responses!
  • In the two years that I have used the product, I haven't experienced any downtime.
  • Consistency, professional and clean, user-friendly.
  • Making it easier to find archived chats (having the option for just one's self)
  • Color scheme changes - maybe some darker colors, not as bright/whites
  • A different way of transferring to dept's and not just giving a direct transfer option as the first option.
Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.
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Live2Support Scorecard Summary

About Live2Support

Live2Support is a live chat software for online customer service
Categories:  Live Chat

Live2Support Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Live2Support Technical Details

Operating Systems: Unspecified
Mobile Application:No