Name: Live800
Price: 239 USD
Author: GoldArmor

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Admissions and Enrollment

Career Center

K-12 Online Learning

Education

Audit

Business Intelligence (BI)

Collaboration

Office Suites

Procurement

Smart Spaces

Transportation & Logistics

Enterprise

Accounting

Expense Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

International Payroll

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Complex Event Processing

Component Content Management

Data Pipeline

Data Virtualization

Digital Experience Monitoring (DEM)

Disaster Recovery

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Network Performance Monitoring

Remote Desktop

SSL Certificate

SaaS Backup

Server Virtualization

Software Defined Networking (SDN)

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Contact Management

Content Management

Customer Experience Management

Email Marketing

Identity Resolution

Intent Data

Marketing Automation

Marketing OS

Product Management

Referral Marketing

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Field Sales Software

Proposal

Sales Coaching

Sales

Catering

Clinical Trial Management

Loan Servicing

Multiple Listing Service (MLS)

Nonprofit Advocacy

Retail Analytics

Retail Execution

Retail Management

Vertical-Specific

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Users have made several recommendations for Live800 based on their experiences with the service. First, many users have found Live800 to be a reliable tool for high-quality video conferencing. They appreciate the service's ability to facilitate smooth and seamless video calls, which contributes to effective communication and collaboration. 

Second, users recommend Live800 for improving customer support systems. They have found that Live800 provides a convenient and efficient way to interact with customers, allowing for real-time assistance and prompt issue resolution. 

Third, users suggest increasing advertising efforts to raise awareness of Live800. They believe that a wider promotion of the service would attract more potential customers and increase its visibility in the market.

Overall, users believe that Live800 is worth the investment, as it offers reliable video conferencing capabilities and enhances customer support systems. They also appreciate its compatibility with various programs used by other departments, making it a valuable asset for seamless integration within their organizations.

Live800 is an enterprise-level multichannel live chat service system that offers a comprehensive platform for online marketing and customer service. According to the vendor, Live800 is designed to cater to the needs of small and large companies across various industries, including e-commerce, customer service, sales and marketing, online retail, and travel and hospitality. With its multichannel unified access and advanced features, Live800 aims to enhance online presence, improve customer communication, and drive sales growth.

## Key Features

**Multichannel Unified Access**: Live800 allows businesses to connect with customers through various channels, such as web pages, WeChat, APP, and QR code. According to the vendor, this feature consolidates all communication channels into the Live800 workbench, ensuring efficient management and minimizing the risk of missed messages.

**Automatic Customer Distribution**: Live800 implements the ACD model to optimize customer service efficiency. The vendor claims that strategies like saturation, sequence, and priority are employed to strike a balance between service quality and speed, ultimately leading to improved customer satisfaction.

**Frequent Visitor Identification**: According to the vendor, Live800 automatically identifies frequent visitors and provides agents with quick access to their information and conversation history. This feature aims to facilitate personalized interactions and enhance overall customer engagement.

**Free Chat Switching**: With Live800's automatic process design, agents can seamlessly switch between multiple visitor conversations from different sources and channels. The vendor asserts that this flexibility enables agents to handle multiple inquiries simultaneously without compromising the quality of service.

**Intelligent & Quick Response**: Live800 offers a Frequent Response Suggestion box where agents can find frequently-used texts, links, and files to send to visitors with ease. According to the vendor, the system also intelligently suggests relevant answers as agents type, thereby improving communication efficiency.

**Customer Information Collection**: Live800 provides flexible ways for businesses to collect customer information, including system automatic information inquiry and proactive information gathering by agents during consultations. The vendor states that this feature allows businesses to offer targeted services to high-value visitors and generate valuable sales leads.

**Customer Information Management**: Live800 integrates online customer service and sales on a single work platform, allowing for efficient indexing and management of key customer information. According to the vendor, managers can easily query, export, analyze, and track customer data such as contact records, dialogue history, and consulting intentions.

**Sales Opportunity Management**: Live800 facilitates the sales process by recording important information such as follow-up people, record time, return visit time, and follow-up content. The vendor emphasizes that the system automatically reminds sales personnel to follow up, leading to more successful transactions and improved sales performance.

**Customer Information Analysis**: Live800 provides multi-dimensional customer information analysis, enabling managers to gain insights into important data such as customer source channels, intention classification, and geographical distribution. The vendor suggests that this feature empowers managers to monitor business indicators and exercise better control over customer data.

**Malicious Brush Protection**: Live800 offers protection against screen brushing attacks by requiring visitors to fill in a validation code before accessing the chat dialogue. According to the vendor, this security measure minimizes interference with business operations and enhances overall service quality.

High-quality video and audio: Reviewers have consistently praised Live800 for its outstanding video and audio quality during video conferencing sessions, making it an excellent platform for businesses looking to communicate effectively. 

Easy to use and versatile: Users have found Live800 to be very user-friendly, with a straightforward interface that allows for easy execution of tasks. Additionally, the ability to input contacts from multiple social media platforms makes it convenient for users to manage their communication channels in one place.

Effective customer support: Many reviewers have highlighted the availability of 24/7 customer support as a major advantage of using Live800. The prompt assistance provided by the support team ensures that customers receive timely connection and assistance, leading to higher satisfaction levels.

Slow and frequent crashes: Several users have expressed frustration with Live800 due to its slow performance and frequent crashes, especially when using the software on a slow internet connection. This has led to delays in their work and overall dissatisfaction with the software's reliability.

Lack of recognition and need for more advertising: According to some users, Live800 lacks recognition on the internet, which hampers its ability to attract traffic. They suggest that Live800 should invest more in advertising and promotions to increase awareness about the software and drive more users to their platform.

Unengaging analytics interface: Some reviewers have mentioned that the analytics provided by Live800 are not visually engaging. The lack of an intuitive interface makes it difficult for users to interpret the data effectively. This can be a hindrance in making informed business decisions based on the analytics provided by Live800.

Live800 has proven to be a valuable tool for communication across various channels, enabling users to connect with partners, colleagues, and customers seamlessly. Users have praised the flexibility of Live800's design, which allows for easy customization and improves customer support and engagement. The high-quality video conferencing system offered by Live800 has been particularly beneficial, enabling users to stay in contact with friends and team members, enhancing communication and collaboration. The implementation of Live800 has had a significant positive impact on user interactions with customers, resulting in improved customer engagement and satisfaction. Additionally, Live800 has helped solve time entering issues for employees who struggle with calculating hours worked, leading to increased productivity and efficiency. The visibility of low and high-end connecting points provided by Live800 has further enhanced client services and productivity, empowering users to swiftly address customer concerns.

Basic

Self-Serve Customer Service Solution

Sprinklr Service

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Live800

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

GoldArmor

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Live800

Overview

What is Live800?