LiveAgent is an online live chat and help desk software that’s especially popular with e-commerce businesses at the small and midsize level. In addition to their core live chat application, the vendor also offers ticket management, online self-service portals and change and license management, all as either in-suite or standalone applications.
Additionally, and in cooperation with a variety of third-party software companies, LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation. It is a customizable solution that can scale as small companies grow their customer base and online services.
LiveAgent is offered as both Web-based (cloud) software and on-premise installations. The cloud option is priced on a per-user per-month basis by number of agents, and the on-premise options use the up-front pricing model, based solely on number of agents. A 14-day free trial is available.
According to the vendor, LiveAgent has a simple, yet powerful interface. Users can answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning a company's brand or important keywords from one place.
All features are fully customizable, so no HTML coding is required.