LiveAgent

LiveAgent

About TrustRadius Scoring
Score 8.8 out of 100
LiveAgent

Overview

Recent Reviews

LiveAgent is a great software!

10 out of 10
January 04, 2021
LiveAgent is the software to use if you have multiple brands in the same company, just as we do. With 5 different brands, it is hard to …
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LiveAgent: great for business

9 out of 10
November 12, 2020
LiveAgent is used for communicating with our customers, therefore, it is used in our Support department and Customer Satisfaction …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Ticket creation and submission (54)
    9.4
    94%
  • Ticket response (55)
    9.3
    93%
  • Organize and prioritize service tickets (52)
    8.7
    87%
  • Customer portal (50)
    8.7
    87%

Reviewer Pros & Cons

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Video Reviews

1 video

2 Years Later: How LiveAgent Expanded Support Capabilities for a Digital Marketing Consultant
02:29
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Pricing

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Ticket

$15

Cloud
per month

Ticket+Chat

$29

Cloud
per month

All-inclusive

$49

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.liveagent.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Demos

LiveAgent Product Tour
02:26
LiveAgent 2021 | Better Customer Service Starts Today
01:12
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Features Scorecard

Incident and problem management

8.7
87%

Self Help Community

8.8
88%

Multi-Channel Help

8.4
84%
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Product Details

What is LiveAgent?

LiveAgent is a help desk software designed to help users bring personalization to customer interactions.

LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. The vendor states users can increase productivity by taking advantage of its customer segmentation, automation, built-in CRM, and a powerful analytics package, as well as gamification features. They invite users to discover over 180+ help desk features, and 200+ integrations. The vendor states users can join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service with LiveAgent.

LiveAgent is a web-based application but is also available on iOS and Android, and is suitable for businesses of all sizes. A free 14-day trial is available, with no contracts and no credit card required.



LiveAgent Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Q and A
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: IVR
  • Supported: Call scripting
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

LiveAgent Screenshots

Screenshot of Inside of TicketsScreenshot of Chat - Support ViewScreenshot of Chat - Customer ViewScreenshot of Chat - Fully Customizable

LiveAgent Videos

LiveAgent Helpdesk & Live chat Product Tour | www.liveagent.com
LiveAgent 2021 | Better Customer Service Starts Today

LiveAgent Downloadables

LiveAgent Integrations

LiveAgent Competitors

LiveAgent Customer Size Distribution

Consumers20%
Small Businesses (1-50 employees)65%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)5%

LiveAgent Technical Details

Deployment TypesOn-premise, SaaS
Operating Systemsonline app
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Modern Greek (1453-), Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Frequently Asked Questions

LiveAgent starts at $15.

Zendesk Support Suite, Freshdesk, and Kayako are common alternatives for LiveAgent.

Reviewers rate Ticket creation and submission and Email support highest, with a score of 9.4.

The most common users of LiveAgent are from Small Businesses (1-50 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews and Ratings

 (135)

Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
Luis McDonnell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The initial setup, onboarding and training is easy. The system provides 2 graphic version of interfaces in black or white default colors. I would appreciate, if there were more. Some of the setup forms are not correctly resized. Overall, I'm always able to find what I am looking for in LiveAgent.
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