Reviews (1-4 of 4)
LiveAgent Scorecard Summary
Feature Scorecard Summary
What is LiveAgent?
LiveAgent is a help desk software designed to help users bring personalization to customer interactions.
LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. The vendor states users can increase productivity by taking advantage of its customer segmentation, automation, built-in CRM, and a powerful analytics package, as well as gamification features. They invite users to discover over 175+ help desk features, and 40+ integrations. The vendor states users can join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service with LiveAgent.
LiveAgent is a web-based application but is also available on iOS and Android, and is suitable for businesses of all sizes. A free 14-day trial is available, with no contracts and no credit card required.
LiveAgent Videos (2)
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
|On-premise Edition||Pricing Details||Terms|
|Downloadable licence||11,950||20 agents|
|SaaS Edition||Pricing Details||Terms|
LiveAgent Customer Size Distribution
|Small Businesses (1-50 employees)||65%|
|Mid-Size Companies (51-500 employees)||10%|
|Enterprises (> 500 employees)||5%|
LiveAgent Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
LiveAgent Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||online app|
|Mobile Application:||Apple iOS, Android|
|Supported Languages:||Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Modern Greek (1453-), Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese|