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LiveAgent

LiveAgent

Overview

What is LiveAgent?

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and…

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Learn from top reviewers

Super Reliable Customer Service Software

Rating: 8 out of 10
February 12, 2024
Vetted ReviewVerified User
Our customer support was a mess before LiveAgent came along. We were juggling too many things - emails, phone calls, social media - and it felt out of control. Customers were ...
Continue reading
Frank Sellingsloh
C-Level Executive - Marketing
CEO
FU International Academy Tenerife
LiveAgent5 years of experience

nice software that could still have improvements

Rating: 8 out of 10
November 28, 2023
IncentivizedVetted ReviewVerified User
We use LiveAgent in the team and receive our support tickets and customer inquiries there. We processed more than 30,000 tickets with it last year.
Continue reading
Gerhard Latzelsberger
Employee - Customer Service
Country Manager
Keys.Express
LiveAgent3 years of experience

Review on LiveAgent

Rating: 10 out of 10
November 20, 2023
Vetted ReviewVerified User
LiveAgent helps me create a great support platform for my clients and allows my clients to learn more on the platform that they are using. It has an excellent interface that m...
Continue reading
Verified user
Strategist
LiveAgent1 year of experience

Effective client support tool to manage multiple businesses in one single dashboard

Rating: 10 out of 10
December 23, 2022
Vetted ReviewVerified User
It helps me to organize multiple prospect engagement points into an easy to use one single dashboard. Several productive options to categorized tickets and agent management. T...
Continue reading
Pradeep Kariyawasam
Manager - Marketing
Digital Marketing Specialist
IIT Campus
LiveAgent2 years of experience

Liveagent had so many more uses than we expected!

Rating: 10 out of 10
August 25, 2021
Vetted ReviewVerified User
The ability to have our emails, live chat, ticket system, and social all in one place makes life so much easier for our business as we grow. The ticket system is my favorite f...
Continue reading
Sara Owen
Employee - Information Technology
Technical Support
Believe Websites
LiveAgent1 year of experience
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Video Reviews

1 video

View Playlist
2 Years Later: How LiveAgent Expanded Support Capabilities for a Digital Marketing Consultant
02:29
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Pricing

View all pricing

Free

$0

Cloud
per month

Small

$9

Cloud
per month per seat

Medium

$29

Cloud
per month per seat

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.liveagent.com/pricing/#trad…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

Viber Integration Demo | LiveAgent

YouTube

Rocket Chat LiveChat - Salesforce LiveAgent User Typing Indicator Demo

YouTube

Facebook Integration Demo: How It Works

YouTube

Knowledge Base / Customer Portal Demo | LiveAgent

YouTube

LiveAgent: Ticketing Software Demo

YouTube
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.8
Avg 8.2

Self Help Community

Features that allow customers to self-service for support issues.

10
Avg 8.0

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

8.5
Avg 8.0
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Product Details

What is LiveAgent?

LiveAgent is a help desk software designed to help users bring personalization to customer interactions.

LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and Oxford University.

LiveAgent is a web-based application but is also available on iOS and Android, and is suitable for businesses of all sizes. A free 14-day trial is available, with no contracts and no credit card required.



LiveAgent Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: Forums
  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Q and A
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Live help chat
  • Supported: Phone support
  • Supported: IVR
  • Supported: Call scripting
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

LiveAgent Screenshots

Screenshot of Inside of TicketsScreenshot of Chat - Support ViewScreenshot of Chat - Customer ViewScreenshot of Chat - Fully Customizable

LiveAgent Videos

LiveAgent Helpdesk & Live chat Product Tour | www.liveagent.com
LiveAgent 2021 | Better Customer Service Starts Today

LiveAgent Integrations

LiveAgent Competitors

LiveAgent Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systemsonline app
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Modern Greek (1453-), Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

LiveAgent Downloadables

Frequently Asked Questions

LiveAgent starts at $9.

Zendesk Suite, Freshdesk, and Kayako are common alternatives for LiveAgent.

Reviewers rate External knowledge base and Internal knowledge base and Customer portal highest, with a score of 10.

The most common users of LiveAgent are from Small Businesses (1-50 employees).

LiveAgent Customer Size Distribution

Consumers20%
Small Businesses (1-50 employees)65%
Mid-Size Companies (51-500 employees)10%
Enterprises (more than 500 employees)5%
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Comparisons

View all alternatives
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Reviews and Ratings

(145)

Reviews

(1-5 of 117)

Super Reliable Customer Service Software

Rating: 8 out of 10
February 12, 2024
FS
Frank Sellingsloh
CEO
FU International Academy Tenerife (Education Management, 11-50 employees)
Vetted Review
Verified User
LiveAgent
5 years of experience
Use Cases and Deployment Scope
Our customer support was a mess before LiveAgent came along. We were juggling too many things - emails, phone calls, social media - and it felt out of control. Customers were frustrated because issues took forever to resolve. Our team was stressed trying to keep up. It was chaos.LiveAgent changed everything. It brought all our communication into one organized system - no more hassling with different channels. Now customers connect with the right person quickly. Boring stuff like canned responses is automated so agents can focus on solving problems. The system even gives us reports to make our service better.With LiveAgent, things just flow better. Customers are happier getting fast, quality support. Our agents have tools that make their job easier instead of dealing with chaos. After 5 years, LiveAgent is still delivering harmony to our team. No more angry customers or overwhelmed agents. I can't imagine working without LA keeping everything smooth!

Review on LiveAgent

Rating: 10 out of 10
November 20, 2023
Verified User
Strategist in Customer Service
Marketing & Advertising Company, 1-10 employees
Vetted Review
Verified User
LiveAgent
1 year of experience
Use Cases and Deployment Scope
LiveAgent helps me create a great support platform for my clients and allows my clients to learn more on the platform that they are using. It has an excellent interface that makes it simple to use and does not have a very steep learning curve to begin with. I appreciate this software a lot!

Effective client support tool to manage multiple businesses in one single dashboard

Rating: 10 out of 10
December 23, 2022
PK
Pradeep Kariyawasam
Digital Marketing Specialist
IIT Campus (Higher Education, 51-200 employees)
Vetted Review
Verified User
LiveAgent
2 years of experience
View profile
Use Cases and Deployment Scope
It helps me to organize multiple prospect engagement points into an easy to use one single dashboard. Several productive options to categorized tickets and agent management. This allows me to provide excellent customer service no matter how our customers prefer to reach out via online and by phone. The reporting and analytics feature has also been incredibly helpful in tracking and improving our customer service performance.

Liveagent had so many more uses than we expected!

Rating: 10 out of 10
August 25, 2021
SO
Sara Owen
Technical Support
Believe Websites (Design, 11-50 employees)
Vetted Review
Verified User
LiveAgent
1 year of experience
Use Cases and Deployment Scope
The ability to have our emails, live chat, ticket system, and social all in one place makes life so much easier for our business as we grow. The ticket system is my favorite feature as it is so easy to organize. It's good that we can customize the look of our custom pages and chat as well.
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