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LiveCall is an all-in-one conversational platform for businesses that has proven to be very effective in generating quality leads, making …
Overview
What is LiveCall?
LiveCall is a business software product that automates lead generation campaigns and helps shorten the response time of inside sales teams. The tool's primary function includes pre-qualifying website visitors who show interest in purchasing, engaging them in real-time voice conversations with sales...
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What is LiveCall?
LiveCall, from the small Polish company of the same name, is a website visitor or customer engagement tool that allows (targeted) customers to initiate a live phone call.
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Product Details
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- Tech Details
What is LiveCall?
LiveCall is a business software product that automates lead generation campaigns and helps shorten the response time of inside sales teams. The tool's primary function includes pre-qualifying website visitors who show interest in purchasing, engaging them in real-time voice conversations with sales teams, and boosting inbound sales calls from prospective customers. This lead generation and callback software offers an automatic callback service accessed through widgets on your website or landing pages.
LiveCall comes with various features designed to help businesses automate their lead generation workflows. Some of these include exit-intent pop-ups that help prevent customers from leaving before they have a chance to engage, Facebook Lead Ads integration to make it easier for prospects to enter their phone number directly and other tools such as out-of-office mode.
The app is fully customisable and easy to set up on business websites or landing pages with CMS integrations such as WordPress, Joomla or Prestashop, CRM integrations like Salesforce for managing customer interactions data retrieval processes effectively. LiveCall works best for companies selling high-margin products/services wishing to engage in conversation with their potential customers; it aims to provide automation tools allowing faster response times than was previously possible while reducing the risk of missed opportunities.
LiveCall Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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LiveCall is an all-in-one conversational platform for businesses that has proven to be very effective in generating quality leads, making direct contact with customers and increasing sales. Users have reported seeing a 30% boost in incoming sales calls and higher conversions to scheduling visits in their businesses after implementing the tool. The product addresses issues such as low response rates and long lead follow-up times.
LiveCall allows users to easily make calls to clients, track them, and send emails and SMS messages if they are not responding to calls. It provides an audio conversation instead of typing, which is particularly useful when talking to prospective customers over the phone before they buy. This type of communication creates a better customer experience for them. Additionally, LiveCall is simple to use and comes with excellent customer service from the LiveCall team. Although the backend can be difficult to understand at first, this issue does not detract from the overall effectiveness of the product.
Other use cases for LiveCall include IP calls and conferences, sharing recruiting ideas globally, handling business meetings remotely, receiving routed customer service calls in industries like insurance, and extending recruiting reach to out-of-region areas. The tool has proven helpful in retaining employees by providing better communication channels for remote work settings. In general, LiveCall has demonstrated its potential as an excellent tool for lead capture and follow-up, establishing a direct and easy contact with actual and future customers while improving conversion rates.
Ease of use: LiveCall was found to be very easy to set up and use, making it a great tool for anyone looking to generate quality leads. Many users appreciated that the software did not distract them from work, unlike answering emails or live chats.
Integration with other tools: The ease of integration with other tools such as Facebook and Google Forms made LiveCall even more convenient to get more customers. Several reviewers mentioned this as a major advantage of using the software.
Effective lead generation: The algorithms used by LiveCall to gather information about customers impressed many users, making it easy to get quality leads. Additionally, the 25-second callback promise was found to be effective in enticing visitors to test the LiveCall widget, resulting in high-quality leads.
Unintuitive backend UI: Some users have reported that LiveCall's backend user interface is not very intuitive, making it difficult to use for people who are not tech-savvy.
Occasional system failures: Several reviewers have mentioned experiencing occasional system outages or failures with little explanation, which can be frustrating and disrupt the other tools and features of LiveCall.
Limited customization options: Some users suggest that certain features in LiveCall could be more customizable, particularly regarding reports and information about visitors. They believe this would provide them with more insight into their customers' needs.
Based on user reviews, the software is recommended for:
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Utilizing the live call feature, which is found to be useful for making calls and updating leads, especially for salespeople. This feature allows effective communication with customers and keeps salespeople informed about their leads.
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Its ease in lead generation and cost effectiveness. Users appreciate its simplicity in generating leads, making it a valuable tool for businesses. Additionally, its cost effectiveness makes it a budget-friendly option for lead generation.
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Suggesting this software to operations managers of call centers for better customer relationships. Users believe that the software's features can significantly improve communication with customers and enhance overall customer satisfaction.
It is important to note that these recommendations are based on user experiences and opinions. Individual experiences may vary, so it is advisable to consider specific business needs when evaluating software options.