LiveChat
Overview
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.
The core feature of the software is its chat tool, where...
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Pricing
View all pricingStarter
$20
Team
$41
Busniess
$59
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $20 per month per user
Product Demos
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.
The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.
LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.
Users can try LiveChat for free, for 14 days.
LiveChat Features
- Supported: Live Chat
- Supported: Help Desk
- Supported: Customization Options
- Supported: Traffic & activity monitoring
- Supported: Reports & stats
- Supported: Archives
- Supported: Engagenment
- Supported: Feedback
- Supported: Integrations
- Supported: Multiple languages support
- Supported: Mobile apps
- Supported: After hours form
- Supported: Branding
- Supported: Social media
- Supported: Native apps
- Supported: File sharing
- Supported: Notifications
- Supported: Transfers
- Supported: Tags
- Supported: Security
- Supported: API & webhooks
LiveChat Screenshots
LiveChat Videos
LiveChat Integrations
- ActiveCampaign
- amoCRM
- BigCommerce
- BigCommerce Enterprise Unpublished
- Campaign Monitor
- Desk.com
- Dropbox
- Dropbox Business
- Drupal
- GetResponse
- Google Analytics
- Google Analytics 360
- Google Tag Manager
- Highrise
- iContact
- Join.me (discontinued)
- Joomla!
- Rescue
- Mailchimp
- Nutshell CRM
- PrestaShop
- Salesforce Service Cloud
- Twilio Segment
- Shopify
- TeamViewer
- Volusion
- Woopra
- WordPress
- Zendesk Support Suite
- Shift4Shop
- CoreCommerce
- Talkdesk
- X-Cart
- Weebly
- WooCommerce
- Elevio by Dixa
- Sugar Sell (SugarCRM)
- Adobe Business Catalyst (Discontinued)
- Microsoft Dynamics 365
- Google Ads
- FullContact
- Magento Commerce Cloud (formerly Magento)
- Americommerce
- ekmPowershop
- Google+
- HelpIQ
- OSI Affiliate
- WHMCS
- Zen-Cart
- Magento2
LiveChat Competitors
LiveChat Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | All |
Supported Languages | All |
LiveChat Downloadables
- Learn about the current customer service trends in your industry in the 3rd edition of the Customer Service Report. 5 customer service and industry experts, including Shep Hyken and Robert C. Gregory from GoDaddy, shared their opinion on the state of customer service in 2015.
- A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.
- Different types of greetings can be used to engage visitors. Check out their effectiveness on different pages.
Frequently Asked Questions
LiveChat Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 40% |
Mid-Size Companies (51-500 employees) | 40% |
Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
Attribute Ratings
Reviews
(1-25 of 25)- Popular Filters
the best true livechat on market
- Zendesk Chat (formerly Zopim)
LiveChat review
Best chat support for customers in realtime
- Zoho Desk, Intercom and Drift
So far, the smoothest ride ever
- Zendesk Chat (formerly Zopim)
LiveChat Customer Care Review
Great Product! Chat with customers in REAL-TIME!!
LiveChat Accessibility
Livechat: easy to use and very helpful on e-commerce sites.
LiveChat best inbound chat solution.
LiveChat: a good experience by chatting with clients
The most feature-packed support solution.
LiveChat provides us extra leverage on our clients.
When the time comes, technology awaits you.
LiveChat is easy and useful
- Olark and Chili Piper
I rate Livechat ten on ten.
The support agents pal
- Intercom
LiveChat is the saleswoman's best friend.
Livechat gives my startup just what we want.
LiveChat was on point.
LiveChat the Chat of Choice #theonlywayislivechat
LiveChat
- eChat