LiveChat

LiveChat

Score 9.0 out of 10
LiveChat
Starting at $20 per month per user
View Pricing

Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where...

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Recent Reviews

LiveChat Accessibility

9 out of 10
November 04, 2019
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of LiveChat, and make your voice heard!

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Pricing

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Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechatinc.com/pricing/?utm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat in the Customer Support Department
00:43
LiveChat in retail sales
00:31
Mobile LiveChat - customer service from the comfort of your home
00:34
Mobile customer service with LiveChat
00:31
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

Users can try LiveChat for free, for 14 days.



LiveChat Features

  • Supported: Live Chat
  • Supported: Help Desk
  • Supported: Customization Options
  • Supported: Traffic & activity monitoring
  • Supported: Reports & stats
  • Supported: Archives
  • Supported: Engagenment
  • Supported: Feedback
  • Supported: Integrations
  • Supported: Multiple languages support
  • Supported: Mobile apps
  • Supported: After hours form
  • Supported: Branding
  • Supported: Social media
  • Supported: Native apps
  • Supported: File sharing
  • Supported: Notifications
  • Supported: Transfers
  • Supported: Tags
  • Supported: Security
  • Supported: API & webhooks

LiveChat Screenshots

Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Screenshot of Chat window can be customized. Social media icons can be added for social engagement.Screenshot of Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.Screenshot of Dashboard - a real-time glimpse of your customer service to display on a big screen.Screenshot of LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Screenshot of Visitors list and client details display valuable information useful during chats with customers.Screenshot of Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.

LiveChat Videos

LiveChat in the Customer Support Department
LiveChat in retail sales
Mobile LiveChat - customer service from the comfort of home
Mobile customer service

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Mid-sized Companies (51-1,000 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

View all alternatives
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Reviews and Ratings

 (129)

Attribute Ratings

Reviews

(1-25 of 25)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
There are many other options available on the market and of course they are all competing against each other, however, LiveChat really shines more than the others due its simple user interface and the real-time typing that your user is doing on his side, we can easily see the user intentions and how they are changing their ideas during the chat in real-time without them noticing.
Score 9 out of 10
Vetted Review
Verified User
Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.
Score 9 out of 10
Vetted Review
Verified User
Ease of setup and use is very light and delightful on LiveChat. Quality of support provided by them is amazing. Admins can easily work on newly added features and functionality. Gives almost everything I need. Pleasurable in terms of doing business with them. This software is really headed in the right direction.
Ashia Ackov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I haven't use ZenDesk in a few years so I can't remember any pros or cons there, they were both pretty easy to use from what I recall, but we just so happen to use LiveChat now because of the user interface and instant reports. Maybe, set-up for ZenDesk was easier.
Score 7 out of 10
Vetted Review
Verified User
We have also used WhatsApp Business, however this proved not to be as user friendly and we experienced several glitches and lost chats. However, WhatsApp Business does allow clients to contact us directly from a mobile app they are already likely to have and allows clients to reopen and continue a previous conversation.
Score 10 out of 10
Vetted Review
Verified User
This is the only job I have used a LiveChat type of program for customer service. The other employers I have worked for used phones or face to face contact in order to assist customers in the daily workplace. I believe the company chose to use LiveChat because of its efficiency and the different insights it provides on how to track and manage customer interactions.
November 04, 2019

LiveChat Accessibility

Score 9 out of 10
Vetted Review
Verified User
Transfer chats from one agent to another. It also supports agent groups, where users can easily select the department they want to talk to. Shows basic information, such as country, IP address and visited pages.
Jason Shindler | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
These products don't load on the user's own web site and aren't as easy to use as LiveChat. We've been happy with Livechat and really haven't explored other options that much because it just works well. I wish there was a free open source product that worked well that we could replace it with though.
Miguel Brito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It is the first time that we've used a program of this type. Actually the result has been positive. It is very difficult to identify a problem, when the experience has been positive. We believe that this type of chat platform has the strength of contact with customers. That gives you power as an entrepreneur and empowers them as users. A business is built among several.
Score 8 out of 10
Vetted Review
Verified User
The software allowed us to leverage additional Sales Team activity from our web traffic - letting us increase engagement with customers and drive additional sales. The chat routing functions allowed me to segment traffic on particular pages to relevant parts of the sales team. Reporting allows us to monitor productivity of team members & the success the tool is having with regards to generating additional activity for the Sales team.
Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We only compare the utility for the business that is to say better for us at this time to address the concerns of our customer. According to this, the management will decide to brainstorm with the staff in charge of implementing or managing the chat. The personal responded and resulted in installing the live chat. That is, it is more friendly and easier to train.
December 28, 2017

The support agents pal

Akinyinka Natasha Adeyinka | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Intercom
LiveChat is specifically a help desk tool and it does a good job around this niche market. Intercom tries to be a sales, help desk and marketing tool and isn't top-notch in any of these markets. LiveChat provides more support agent styled features than Intercom.
Abiola Adeniyi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
While Userlike is now free, (it wasn't free when we used it), we had issues with navigating around this program as it's user interface wasn't self explanatory, and they didn't provide as much support resources like videos and article which Livechat provides.
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