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LiveChat Reviews

100 Ratings
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Score 9.0 out of 100

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Reviews (1-16 of 16)

Michelle Penix | TrustRadius Reviewer
November 16, 2019

Great Product! Chat with customers in REAL-TIME!!

Michelle Penix
Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

This is the only job I have used a LiveChat type of program for customer service. The other employers I have worked for used phones or face to face contact in order to assist customers in the daily workplace. I believe the company chose to use LiveChat because of its efficiency and the different insights it provides on how to track and manage customer interactions.
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Anonymous | TrustRadius Reviewer
November 04, 2019

LiveChat Accessibility

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Transfer chats from one agent to another. It also supports agent groups, where users can easily select the department they want to talk to. Shows basic information, such as country, IP address and visited pages.
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Jason Shindler | TrustRadius Reviewer
February 16, 2019

Livechat: easy to use and very helpful on e-commerce sites.

Jason Shindler
Score 7 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

These products don't load on the user's own web site and aren't as easy to use as LiveChat. We've been happy with Livechat and really haven't explored other options that much because it just works well. I wish there was a free open source product that worked well that we could replace it with though.
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Miguel Brito | TrustRadius Reviewer
August 07, 2018

LiveChat: a good experience by chatting with clients

Miguel Brito
Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

It is the first time that we've used a program of this type. Actually the result has been positive. It is very difficult to identify a problem, when the experience has been positive. We believe that this type of chat platform has the strength of contact with customers. That gives you power as an entrepreneur and empowers them as users. A business is built among several.
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Anonymous | TrustRadius Reviewer
August 01, 2018

The most feature-packed support solution.

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

The software allowed us to leverage additional Sales Team activity from our web traffic - letting us increase engagement with customers and drive additional sales. The chat routing functions allowed me to segment traffic on particular pages to relevant parts of the sales team. Reporting allows us to monitor productivity of team members & the success the tool is having with regards to generating additional activity for the Sales team.
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Marlon Seijas | TrustRadius Reviewer
May 21, 2018

When the time comes, technology awaits you.

Marlon Seijas
Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

We only compare the utility for the business that is to say better for us at this time to address the concerns of our customer. According to this, the management will decide to brainstorm with the staff in charge of implementing or managing the chat. The personal responded and resulted in installing the live chat. That is, it is more friendly and easier to train.
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Akinyinka Natasha Adeyinka | TrustRadius Reviewer
December 28, 2017

The support agents pal

Akinyinka Natasha Adeyinka
Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

  • Intercom
LiveChat is specifically a help desk tool and it does a good job around this niche market. Intercom tries to be a sales, help desk and marketing tool and isn't top-notch in any of these markets. LiveChat provides more support agent styled features than Intercom.
Read Akinyinka Natasha Adeyinka's full review
Abiola Adeniyi | TrustRadius Reviewer
December 22, 2017

LiveChat is the saleswoman's best friend.

Abiola Adeniyi
Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

While Userlike is now free, (it wasn't free when we used it), we had issues with navigating around this program as it's user interface wasn't self explanatory, and they didn't provide as much support resources like videos and article which Livechat provides.
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Anonymous | TrustRadius Reviewer
March 31, 2016

LiveChat

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

  • eChat
Easy to use and flexible to put on and off
Read this authenticated review

LiveChat Scorecard Summary

Likelihood to Recommend (100)
9.0
Likelihood to Renew (1)
10.0
Support Rating (3)
7.4

About LiveChat

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

Users can try LiveChat for free, for 14 days.



Categories:  Help Desk,  Live Chat

LiveChat Features

Has featureLive Chat
Has featureHelp Desk
Has featureCustomization Options
Has featureTraffic & activity monitoring
Has featureReports & stats
Has featureArchives
Has featureEngagenment
Has featureFeedback
Has featureIntegrations
Has featureMultiple languages support
Has featureMobile apps
Has featureAfter hours form
Has featureBranding
Has featureSocial media
Has featureNative apps
Has featureFile sharing
Has featureNotifications
Has featureTransfers
Has featureTags
Has featureSecurity
Has featureAPI & webhooks

LiveChat Screenshots

LiveChat Integrations

ActiveCampaign, amoCRM, BigCommerce, BigCommerce Enterprise Unpublished, Campaign Monitor, Desk.com, Dropbox, Dropbox Business, Drupal, GetResponse, Google Analytics, Google Analytics Premium, Google Tag Manager, Highrise, iContact, Join.me, Joomla!, LogMeIn Rescue, Mailchimp, Nutshell CRM, PrestaShop, Salesforce Service Cloud, Segment, Shopify, TeamViewer, Volusion, Woopra, WordPress, Zendesk, 3dcart, CoreCommerce, Talkdesk, X-Cart, Weebly, WooCommerce, Elevio, Sugar Sell (SugarCRM), Adobe Business Catalyst (Discontinued), Magento Commerce Cloud (formerly Magento), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Google Ads (formerly AdWords), Americommerce, ekmPowershop, Facebook, FullContact, Google+, HelpIQ, OSI Affiliate, Twitter, WHMCS, Zen-Cart, Magento2

LiveChat Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starter$16per seat/month
Team$33per seat/month
Busniess$50per seat/month
Enterprise$149per seat/month

LiveChat Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
20%

LiveChat Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
System Status

LiveChat Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:All
Supported Languages: All