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LiveChat

LiveChat

Starting at $20 per month per user
View Pricing

Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where…

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Learn from top reviewers

Livechat - great tool for frontline reps and the admin setting it up

Rating: 8 out of 10
December 19, 2023
IncentivizedVetted ReviewVerified User
We use it for 2 use cases -Assist the existing customers coming in our website to ask for product support -Assisting prospects for Sales (the sales reps also use this product ...
Continue reading
Joshua Alhat
Manager - Sales
Operations Manager, Sales
QP
LiveChat4 years of experience

the best true livechat on market

Rating: 10 out of 10
November 8, 2021
IncentivizedVetted ReviewVerified User
This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve quick and urgent problems as users pre...
Continue reading
Renan P
Employee - Customer Service
Technical Support Engineer
Plesk
LiveChat3 years of experience

LiveChat review

Rating: 9 out of 10
May 14, 2021
IncentivizedVetted ReviewVerified User
In our organization LiveChat is used primarily used by the customer support department. For each company who has hundred of thousand customers(like the bank that I am currentl...
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Tigran Petrosyan
Analyst - Finance and Accounting
Risk Management Specialist
ACBA-CREDIT AGRICOLE BANK
LiveChat1 year of experience

Really good. Really easy to use. Kind of pricey, but worth it!

Rating: 9 out of 10
April 26, 2021
IncentivizedVetted ReviewVerified User
We are using LiveChat across our entire organization as a way to consolidate customer requests and leads from all of our combined websites, social media accounts, and chat opt...
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Mark DiNallo
Director - Other
Service Director
Morong Falmouth Audi Porsche VW Mazda
LiveChat1 year of experience

So far, the smoothest ride ever

Rating: 9 out of 10
April 24, 2021
IncentivizedVetted ReviewVerified User
We are currently using LiveChat to answer our players' questions from our Mobile Game Studio. Sometimes there are bugs that need to be addressed and with LiveChat, we can hand...
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Ashia Ackov
Director - Product Management
Game Producer
MMGD Studioz
LiveChat1 year of experience
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Pricing

View all pricing

Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechat.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat Home and Chats section

YouTube

Engaging Customers with Chat

YouTube

How to install LiveChat on a WordPress website

YouTube

LiveChat App Installation for Windows, macOS, iOS, and Android

YouTube

LiveChat Demo: All the Must Know Features

YouTube

LiveChat Product Tour: How to use LiveChat

YouTube
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with asynchronous communication features.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

LiveChat can be tried free for 14 days.



LiveChat Features

Chat Automation Features

  • Supported: Real-time messaging
  • Supported: Chat notifications
  • Supported: Prospecting
  • Supported: Third-party integrations
  • Supported: Chat widgets
  • Supported: Chat transfer

LiveChat Screenshots

Screenshot of Chat Widget and Agent AppScreenshot of Customer detailsScreenshot of Traffic sectionScreenshot of ReportsScreenshot of Team managementScreenshot of Chat Widget customizationScreenshot of Messaging channelsScreenshot of Over 200 integrations

LiveChat Videos

LiveChat Tour
Mobile customer service

LiveChat Integrations

LiveChat Competitors

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

LiveChat Downloadables

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Small Businesses (1-50 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 26)

Livechat - great tool for frontline reps and the admin setting it up

Rating: 8 out of 10
Incentivized
December 19, 2023
JA
Joshua Alhat
Operations Manager, Sales
QP (Computer Software, 201-500 employees)
Vetted Review
Verified User
LiveChat
4 years of experience
Alternatives Considered
  • Intercom
We had to move away from Intercom as it changed it pricing model and the pricing that it came to us with was out of our budget.

LiveChat gave us a better product at a lesser price.

Intercom did not provide us with chat support for the plan we were on - at times we had to wait 24 hours for a reply to a query on their chat.
Livechat literally has chat support at all times. This really helped me with my Implemetation.

Really good. Really easy to use. Kind of pricey, but worth it!

Rating: 9 out of 10
Incentivized
April 26, 2021
MD
Mark DiNallo
Service Director
Morong Falmouth Audi Porsche VW Mazda (Automotive, 51-200 employees)
Vetted Review
Verified User
LiveChat
1 year of experience
Alternatives Considered
Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.

So far, the smoothest ride ever

Rating: 9 out of 10
Incentivized
April 24, 2021
AA
Ashia Ackov
Game Producer
MMGD Studioz (Entertainment, 1-10 employees)
Vetted Review
Verified User
LiveChat
1 year of experience
View profile
Alternatives Considered
I haven't use ZenDesk in a few years so I can't remember any pros or cons there, they were both pretty easy to use from what I recall, but we just so happen to use LiveChat now because of the user interface and instant reports. Maybe, set-up for ZenDesk was easier.

the best true livechat on market

Rating: 10 out of 10
Incentivized
November 08, 2021
RP
Renan P
Technical Support Engineer
Plesk (Information Technology & Services, 201-500 employees)
Vetted Review
Verified User
LiveChat
3 years of experience
Alternatives Considered
There are many other options available on the market and of course they are all competing against each other, however, LiveChat really shines more than the others due its simple user interface and the real-time typing that your user is doing on his side, we can easily see the user intentions and how they are changing their ideas during the chat in real-time without them noticing.
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