the best true livechat on market
This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve …
LiveChat
LiveChat
LiveChat
Starting at $20 per month per user
View PricingOverview
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.
The core feature of the software is its chat tool, where...
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2019
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of LiveChat, and make your voice heard!
Pricing
View all pricingStarter
$20
Cloud
per month, billed annually per user
Team
$41
Cloud
per month, billed annually per user
Busniess
$59
Cloud
per month, billed annually per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.livechatinc.com/pricing/?utm…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $20 per month per user
Product Demos
LiveChat in the Customer Support Department
00:43
LiveChat in retail sales
00:31
Mobile LiveChat - customer service from the comfort of your home
00:34
Mobile customer service with LiveChat
00:31
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.
The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.
LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.
Users can try LiveChat for free, for 14 days.
LiveChat Features
- Supported: Live Chat
- Supported: Help Desk
- Supported: Customization Options
- Supported: Traffic & activity monitoring
- Supported: Reports & stats
- Supported: Archives
- Supported: Engagenment
- Supported: Feedback
- Supported: Integrations
- Supported: Multiple languages support
- Supported: Mobile apps
- Supported: After hours form
- Supported: Branding
- Supported: Social media
- Supported: Native apps
- Supported: File sharing
- Supported: Notifications
- Supported: Transfers
- Supported: Tags
- Supported: Security
- Supported: API & webhooks
LiveChat Screenshots
LiveChat Videos
LiveChat in the Customer Support Department
LiveChat in retail sales
Mobile LiveChat - customer service from the comfort of home
Mobile customer service
LiveChat Integrations
- ActiveCampaign
- amoCRM
- BigCommerce
- BigCommerce Enterprise Unpublished
- Campaign Monitor
- Desk.com
- Dropbox
- Dropbox Business
- Drupal
- GetResponse
- Google Analytics
- Google Analytics 360
- Google Tag Manager
- Highrise
- iContact
- Join.me (discontinued)
- Joomla!
- Rescue
- Mailchimp
- Nutshell CRM
- PrestaShop
- Salesforce Service Cloud
- Twilio Segment
- Shopify
- TeamViewer
- Volusion
- Woopra
- WordPress
- Zendesk Support Suite
- Shift4Shop
- CoreCommerce
- Talkdesk
- X-Cart
- Weebly
- WooCommerce
- Elevio by Dixa
- Sugar Sell (SugarCRM)
- Adobe Business Catalyst (Discontinued)
- Microsoft Dynamics 365
- Google Ads
- FullContact
- Magento Commerce Cloud (formerly Magento)
- Americommerce
- ekmPowershop
- Google+
- HelpIQ
- OSI Affiliate
- WHMCS
- Zen-Cart
- Magento2
LiveChat Competitors
LiveChat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | All |
LiveChat Downloadables
- Learn about the current customer service trends in your industry in the 3rd edition of the Customer Service Report. 5 customer service and industry experts, including Shep Hyken and Robert C. Gregory from GoDaddy, shared their opinion on the state of customer service in 2015.
- A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.
- Different types of greetings can be used to engage visitors. Check out their effectiveness on different pages.
Frequently Asked Questions
LiveChat starts at $20.
LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.
Reviewers rate Support Rating highest, with a score of 7.3.
The most common users of LiveChat are from Mid-sized Companies (51-1,000 employees).
LiveChat Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
View all alternativesCompare with
Reviews and Ratings
(129)
Attribute Ratings
Reviews
(1-25 of 25)- Popular Filters
Companies can't remove reviews or game the system. Here's why
November 08, 2021
the best true livechat on market
- Zendesk Chat (formerly Zopim)
There are many other options available on the market and of course they are all competing against each other, however, LiveChat really shines more than the others due its simple user interface and the real-time typing that your user is doing on his side, we can easily see the user intentions and how they are changing their ideas during the chat in real-time without them noticing.
Score 9 out of 10
Vetted Review
Verified User
Live chat provides customers with quicker replies than WhatsApp and ensures queries are either answered or passed on efficiently and effectively.
May 14, 2021
LiveChat review
I have not used other program similar to LiveChat, so it would be hard for me to answer this question.
Overall very similar in design, but LiveChat had a better interface, better reporting and analytic tools, better mobile support, and just an easier overall feel. The two products are very much alike in the vast majority of ways, but I ended up preferring this product overall. Price points were similar as well, as well as the allowed number of users.
April 26, 2021
Best chat support for customers in realtime
- Zoho Desk, Intercom and Drift
Ease of setup and use is very light and delightful on LiveChat. Quality of support provided by them is amazing. Admins can easily work on newly added features and functionality. Gives almost everything I need. Pleasurable in terms of doing business with them. This software is really headed in the right direction.
April 24, 2021
So far, the smoothest ride ever
- Zendesk Chat (formerly Zopim)
I haven't use ZenDesk in a few years so I can't remember any pros or cons there, they were both pretty easy to use from what I recall, but we just so happen to use LiveChat now because of the user interface and instant reports. Maybe, set-up for ZenDesk was easier.
April 24, 2021
LiveChat Customer Care Review
We have also used WhatsApp Business, however this proved not to be as user friendly and we experienced several glitches and lost chats. However, WhatsApp Business does allow clients to contact us directly from a mobile app they are already likely to have and allows clients to reopen and continue a previous conversation.
November 16, 2019
Great Product! Chat with customers in REAL-TIME!!
This is the only job I have used a LiveChat type of program for customer service. The other employers I have worked for used phones or face to face contact in order to assist customers in the daily workplace. I believe the company chose to use LiveChat because of its efficiency and the different insights it provides on how to track and manage customer interactions.
November 04, 2019
LiveChat Accessibility
Score 9 out of 10
Vetted Review
Verified User
Transfer chats from one agent to another. It also supports agent groups, where users can easily select the department they want to talk to. Shows basic information, such as country, IP address and visited pages.
February 17, 2019
Livechat: easy to use and very helpful on e-commerce sites.
These products don't load on the user's own web site and aren't as easy to use as LiveChat. We've been happy with Livechat and really haven't explored other options that much because it just works well. I wish there was a free open source product that worked well that we could replace it with though.
August 24, 2018
LiveChat best inbound chat solution.
We haven't used a similar product.
August 07, 2018
LiveChat: a good experience by chatting with clients
It is the first time that we've used a program of this type. Actually the result has been positive. It is very difficult to identify a problem, when the experience has been positive. We believe that this type of chat platform has the strength of contact with customers. That gives you power as an entrepreneur and empowers them as users. A business is built among several.
August 01, 2018
The most feature-packed support solution.
The software allowed us to leverage additional Sales Team activity from our web traffic - letting us increase engagement with customers and drive additional sales. The chat routing functions allowed me to segment traffic on particular pages to relevant parts of the sales team. Reporting allows us to monitor productivity of team members & the success the tool is having with regards to generating additional activity for the Sales team.
June 25, 2018
LiveChat provides us extra leverage on our clients.
May 21, 2018
When the time comes, technology awaits you.
Score 9 out of 10
Vetted Review
Verified User
We only compare the utility for the business that is to say better for us at this time to address the concerns of our customer. According to this, the management will decide to brainstorm with the staff in charge of implementing or managing the chat. The personal responded and resulted in installing the live chat. That is, it is more friendly and easier to train.
May 18, 2018
LiveChat is easy and useful
- Olark and Chili Piper
The other ones are good too, but ultimately it was the app and ease of use that lead us to LiveChat.
March 30, 2018
I rate Livechat ten on ten.
December 28, 2017
The support agents pal
- Intercom
LiveChat is specifically a help desk tool and it does a good job around this niche market. Intercom tries to be a sales, help desk and marketing tool and isn't top-notch in any of these markets. LiveChat provides more support agent styled features than Intercom.
December 22, 2017
LiveChat is the saleswoman's best friend.
December 19, 2017
Livechat gives my startup just what we want.
Livechat had an easy to understand user interface; unlike User like whose user interface takes a while to get around.Livechat provides better analytics too.
December 01, 2017
LiveChat was on point.
Score 10 out of 10
Vetted Review
Verified User
February 23, 2017
LiveChat the Chat of Choice #theonlywayislivechat
Score 10 out of 10
Vetted Review
Verified User
I have used two other products that are similar but neither felt as straightforward as LiveChat, and some costs were prohibitive in themselves.
March 31, 2016
LiveChat
- eChat
Easy to use and flexible to put on and off