Skip to main content
TrustRadius
LiveChat

LiveChat

Starting at $20 per month per user
View Pricing

Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where…

Read more

Learn from top reviewers

Return to navigation

Pricing

View all pricing

Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechat.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
Return to navigation

Product Demos

LiveChat Home and Chats section

YouTube

Engaging Customers with Chat

YouTube

How to install LiveChat on a WordPress website

YouTube

LiveChat App Installation for Windows, macOS, iOS, and Android

YouTube

LiveChat Demo: All the Must Know Features

YouTube

LiveChat Product Tour: How to use LiveChat

YouTube
Return to navigation

Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with asynchronous communication features.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

LiveChat can be tried free for 14 days.



LiveChat Features

Chat Automation Features

  • Supported: Real-time messaging
  • Supported: Chat notifications
  • Supported: Prospecting
  • Supported: Third-party integrations
  • Supported: Chat widgets
  • Supported: Chat transfer

LiveChat Screenshots

Screenshot of Chat Widget and Agent AppScreenshot of Customer detailsScreenshot of Traffic sectionScreenshot of ReportsScreenshot of Team managementScreenshot of Chat Widget customizationScreenshot of Messaging channelsScreenshot of Over 200 integrations

LiveChat Videos

LiveChat Tour
Mobile customer service

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Small Businesses (1-50 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

(1-1 of 1)

LiveChat the Chat of Choice #theonlywayislivechat

Rating: 10 out of 10
February 23, 2017
SF
Vetted Review
Verified User
LiveChat
1 year of experience
LiveChat is used by Signable so that our customers can contact us easily and in a medium that suits them. LiveChat is used fully across the business and our interactions incorporate every aspect too. This has led to increased satisfaction by our customers, reduced query resolve times and is invaluable as a tool to educate customers in how to use and get the best from Signable. The increased satisfaction and improved response times impact and help greatly on our retention figures. Thanks, LiveChat for making this an easy tool to use both for customers and our team.
  • Reporting is a big strength, you can easily see within a few clicks all stats and customise to your own date and agent ranges. This is especially helpful for defining key area's that you can build on with your marketing.
  • Integrations are proving a massive hit for us as through integrating we can send any unresolved chats to our support/technical team by just adding the correct tag.
  • The support itself from the LiveChat team is the most effective part of the toolkit as they help and educate to maximise the potential of every aspect, from their help articles to their own agents on chat right through to the team and beyond.
Cons
  • When starting out, it would be good to have a simple list of what to look out for to save sometimes asking a question that could be easily answered if you were aware of tools.
  • Banning customers, presently you have to set a number of days - for the rare occasion that this is used it would be good to have the option for a lifetime ban.
For providing a quick tool that assists in customer communication I would have no hesitation in recommending LiveChat, the fact our customers ask who we use is a testament to the quality of the system itself. If you have scenarios where a quick helping hand would improve your customer experience then this should be looked at as your first option.
  • The increase in conversion to using our trial in under a year has seen a boost of 300 customers. These have come directly from LiveChat.
  • Retention has increased as customers are able to make contact exactly at the point they need, no delays by email or waiting to get through on the phone, the cost to the customer is reduced greatly so this helps us.
I have used two other products that are similar but neither felt as straightforward as LiveChat, and some costs were prohibitive in themselves.
5
All areas of the business use LiveChat on a weekly basis, from Marketing to Sales to Technical to Success. This assists with all of the teams' knowledge base and also allows a cross section of use from a customer perspective. Good interpersonal skills (with a priority on providing support in ways that the customer requires) and the ability to translate personality into chats is key for us as a business.
  • Support
  • Onboarding
  • Retention
Return to navigation