the best true livechat on market
This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve …
LiveChat
LiveChat
LiveChat
Starting at $20 per month per user
View PricingOverview
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.
The core feature of the software is its chat tool, where...
Recent Reviews
Awards
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Top Rated
2019
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Pricing
View all pricingStarter
$20
Cloud
per month, billed annually per user
Team
$41
Cloud
per month, billed annually per user
Busniess
$59
Cloud
per month, billed annually per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.livechatinc.com/pricing/?utm…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $20 per month per user
Product Demos
LiveChat in the Customer Support Department
00:43
LiveChat in retail sales
00:31
Mobile LiveChat - customer service from the comfort of your home
00:34
Mobile customer service with LiveChat
00:31
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LiveChat?
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.
The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.
LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.
Users can try LiveChat for free, for 14 days.
LiveChat Features
- Supported: Live Chat
- Supported: Help Desk
- Supported: Customization Options
- Supported: Traffic & activity monitoring
- Supported: Reports & stats
- Supported: Archives
- Supported: Engagenment
- Supported: Feedback
- Supported: Integrations
- Supported: Multiple languages support
- Supported: Mobile apps
- Supported: After hours form
- Supported: Branding
- Supported: Social media
- Supported: Native apps
- Supported: File sharing
- Supported: Notifications
- Supported: Transfers
- Supported: Tags
- Supported: Security
- Supported: API & webhooks
LiveChat Screenshots
LiveChat Videos
LiveChat in the Customer Support Department
LiveChat in retail sales
Mobile LiveChat - customer service from the comfort of home
Mobile customer service
LiveChat Integrations
- ActiveCampaign
- amoCRM
- BigCommerce
- BigCommerce Enterprise Unpublished
- Campaign Monitor
- Desk.com
- Dropbox
- Dropbox Business
- Drupal
- GetResponse
- Google Analytics
- Google Analytics 360
- Google Tag Manager
- Highrise
- iContact
- Join.me (discontinued)
- Joomla!
- Rescue
- Mailchimp
- Nutshell CRM
- PrestaShop
- Salesforce Service Cloud
- Twilio Segment
- Shopify
- TeamViewer
- Volusion
- Woopra
- WordPress
- Zendesk Support Suite
- Shift4Shop
- CoreCommerce
- Talkdesk
- X-Cart
- Weebly
- WooCommerce
- Elevio by Dixa
- Sugar Sell (SugarCRM)
- Adobe Business Catalyst (Discontinued)
- Microsoft Dynamics 365
- Google Ads
- FullContact
- Magento Commerce Cloud (formerly Magento)
- Americommerce
- ekmPowershop
- Google+
- HelpIQ
- OSI Affiliate
- WHMCS
- Zen-Cart
- Magento2
LiveChat Competitors
LiveChat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
| Supported Languages | All |
LiveChat Downloadables
- Learn about the current customer service trends in your industry in the 3rd edition of the Customer Service Report. 5 customer service and industry experts, including Shep Hyken and Robert C. Gregory from GoDaddy, shared their opinion on the state of customer service in 2015.
- A detailed look into chat greetings and factors affecting them. This report will show which greetings start the most chats, why they do so and how to set them up on your website.
- Different types of greetings can be used to engage visitors. Check out their effectiveness on different pages.
Frequently Asked Questions
LiveChat starts at $20.
LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.
Reviewers rate Support Rating highest, with a score of 7.3.
The most common users of LiveChat are from Mid-sized Companies (51-1,000 employees).
LiveChat Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
View all alternativesCompare with
Reviews and Ratings
(129)
Attribute Ratings
Reviews
(1-9 of 9)- Popular Filters
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November 08, 2021
the best true livechat on market
- strong up time
- capacity to live-read what customers are typing
- easy interface
- Ticketing system in its entirely, as well as live chat.
- You may use LiveChat to exchange links, photos, and videos.
- Data is available in real-time through live chat.
Score 9 out of 10
Vetted Review
Verified User
- Ability to sync and adapt the chat feature to Salesforce.
- Notification system is important to ensure agents accept chats in a timely manner.
- Ability to save and review transcripts to ensure good, consistent quality of service.
May 14, 2021
LiveChat review
- You can integrate LiveChat with other programs. In our company we integrate LiveChat with Snapcall and it allows us to not only text but also receive video calls from our customers.
- It collects very detailed information about how many customers your customer care specialists have served [and] what percent of customers were satisfied by the customer care specialist's explanations. You can check this information for every employee in the section "Reports" and evaluate the work they have done.
- It allows to follow the traffic of the website. In the "Traffic" section of LiveChat, you can examine how many users are in your website at the moment, how many of them are chatting with your customer care specialists, and much more.
- Ease of Use- Incredibly straightforward.
- Reporting tools to consistently monitor our response time and look for potential improvement.
- Direction of chat indicators to the proper department works very well.
April 26, 2021
Best chat support for customers in realtime
- Ticket support.
- Real time chatting.
- Notifications.
April 24, 2021
So far, the smoothest ride ever
- Ease of Use
- Help Desk Reports
- Great for Management
April 24, 2021
LiveChat Customer Care Review
- Reviewing past chats - for quality audits
- Metric information
- Cost per user
- Ability to handle several chats at once.
- Logging of chat transcript within Salesforce.
- Queuing and triage of chats.