LiveChat

LiveChat

Score 9.0 out of 10
LiveChat
Starting at $20 per month per user
View Pricing

Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where...

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Recent Reviews

LiveChat Accessibility

9 out of 10
November 04, 2019
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of LiveChat, and make your voice heard!

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Pricing

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Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechatinc.com/pricing/?utm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat in the Customer Support Department
00:43
LiveChat in retail sales
00:31
Mobile LiveChat - customer service from the comfort of your home
00:34
Mobile customer service with LiveChat
00:31
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

Users can try LiveChat for free, for 14 days.



LiveChat Features

  • Supported: Live Chat
  • Supported: Help Desk
  • Supported: Customization Options
  • Supported: Traffic & activity monitoring
  • Supported: Reports & stats
  • Supported: Archives
  • Supported: Engagenment
  • Supported: Feedback
  • Supported: Integrations
  • Supported: Multiple languages support
  • Supported: Mobile apps
  • Supported: After hours form
  • Supported: Branding
  • Supported: Social media
  • Supported: Native apps
  • Supported: File sharing
  • Supported: Notifications
  • Supported: Transfers
  • Supported: Tags
  • Supported: Security
  • Supported: API & webhooks

LiveChat Screenshots

Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Screenshot of Chat window can be customized. Social media icons can be added for social engagement.Screenshot of Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.Screenshot of Dashboard - a real-time glimpse of your customer service to display on a big screen.Screenshot of LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Screenshot of Visitors list and client details display valuable information useful during chats with customers.Screenshot of Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.

LiveChat Videos

LiveChat in the Customer Support Department
LiveChat in retail sales
Mobile LiveChat - customer service from the comfort of home
Mobile customer service

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Mid-sized Companies (51-1,000 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

View all alternatives
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Reviews and Ratings

 (129)

Attribute Ratings

Reviews

(1-25 of 43)
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Score 10 out of 10
Vetted Review
Verified User
This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve quick and urgent problems as users prefer to chat rather than opening a ticket and waiting for an answer many hours later which is usually how tickets are handled in most companies.
Score 9 out of 10
Vetted Review
Verified User
Our organization support staff was able to answer consumer questions within a few minutes, which left a deep impression on me. It includes many cool features that can help us provide better services to consumers. The link to our Facebook fan page is at the top of this feature list, allowing visitors to our page to chat with help agents in real-time without having to visit our website. At the same time, we use this excellent platform on our internal systems to help our system developers solve difficulties and continue to work in real-time. It includes everything we need and expect from an online chat in the customer support department.
Helen Kinnear | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We currently use live chat to effectively and efficiently communicate with our clients to provide a 24/7 contact service. It is used across our customer support function to enable us to quickly act upon and resolve and provide quick answers to our client's questions or issues. It bridges the gap between phone and email when our account managers are out of the office after the working day ends. It can also be used globally by all of our teams in all departments all over the globe.
May 14, 2021

LiveChat review

Tigran Petrosyan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
In our organization LiveChat is used primarily used by the customer support department. For each company who has hundred of thousand customers(like the bank that I am currently working) and a corresponding quantity of customer support specialists, it is hard to manage both the work of the agents and monitor the service provided to the customers. LiveChat is used to solve this problem.
Score 9 out of 10
Vetted Review
Verified User
We are using LiveChat across our entire organization as a way to consolidate customer requests and leads from all of our combined websites, social media accounts, and chat options into one, easy to use platform. It makes it much easier to respond promptly to clients and eliminates the need to have 4-5 different programs open.
Score 9 out of 10
Vetted Review
Verified User
It is being used by our customer support analysts. This software has really intensified the way we communicate with our clients. We are able to provide quick resolutions to our most important clients. The tickets and live chat feature really is a great tool and also acts as a time saver.
Ashia Ackov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are currently using LiveChat to answer our players' questions from our Mobile Game Studio. Sometimes there are bugs that need to be addressed and with LiveChat, we can handle them pretty quickly. Our Social Media Department uses this software but anyone in the company can learn it quickly. Very easy to use.
Cristina Gonzales | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our Medical Device company is using LiveChat within our Customer Care Department to easily have conversations with our Customers regarding product questions, troubleshooting online issues, and providing updates to orders that are processing. It allows our customers to have accessibility to our Customer Care team without having to call or email us.
Score 7 out of 10
Vetted Review
Verified User
As a business, we use LiveChat within our high-contact client-facing team to facilitate real-time communication. Regarding the business problems it helps us address, we are much better at meeting our SLAs and response times than we are using more traditional methods of communication such as email or scheduled phone calls.
Score 10 out of 10
Vetted Review
Verified User
We have two departments within Happy Money that use LiveChat's services. Our Member Advocate (Customer Service Representatives) and Goal Realignment (Financial Collections) team use LiveChat in order to assist Members and applicants with questions on how to receive a loan. With this program, we are able to chat in real-time with customers, view their location and data services and see which webpage they are on when chatting in.
November 04, 2019

LiveChat Accessibility

Score 9 out of 10
Vetted Review
Verified User
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the phone since they are always busy with their computers on a daily basis plus it is fast. Fast chat support means more satisfaction for the clients and even more sales. Complaints and other concern can be addressed right away with ease thus increasing trust between the business owners and their clients.
Jason Shindler | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
It is used across the whole organization's web site. We use it to try and answer user's questions or concerns as they are signing up for our free seminars. Users are prompted to a "chat" or "leave a message" depending on our operator's availability. It helps avoid unnecessary phone calls and helps make it more likely that people will sign up for our seminars.
Adaeze Ojeifo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LiveChat gives our customers instant access to the Customer Service and Sales departments. It is very much reliable and also easy to learn for new users.

LiveChat is accompanied by tons of features which ease the workload on our Customer Care agents by letting them work faster and efficiently. Pricing is fair and as of recent, the LiveChat team introduced my organization to Chatbot, which has improved the performance of the Customer Care department by reducing the number of chats they have to respond to.
Abimbola Kolor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LiveChat is used as the support medium available to visitors to our website. It is used primarily by the sales department, however, we have occasionally when it is used by the engineering department,account department etc in cases where an inquiry made by a website visitor is specific to a department within the organization.
Dominic Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use LiveChat as an inbound communication resource for both sales and support for our software. We are looking in to ways to use the product within our other departments. It's main feature is reducing the barrier of entry for communication with one of those team members, for those that have phone anxiety or simply want to interact with the site at the same time.
Miguel Brito | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This program has allowed us to have contact with people who need advice in the area of socio-productive projects. It is used by the Department of Citizen Services, and from there we give answers to the questions and concerns that users have. Through this chat we have done studies of usability to information collection systems and it has saved us a lot of time. We have also been able to be more in touch with the people who need us and we have been able to give the necessary advice. We have addressed several operational problems with this tool. It really works for us
Score 8 out of 10
Vetted Review
Verified User
I get instant connection to my customers with tons of features, customizations, and robust reporting. What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliably while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works
Florence Bawah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
My organization uses LiveChat as a medium to support users of our product and services anytime they encounter difficulties using one of our product or another. Our users can either chat directly with a customer care representative or open a ticket if there is no customer representative available to respond to them; which is the case during weekends and national holidays.
CYNTHIA AVEH | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
LiveChat acts as an internet-based window through which prospective clients, customers and business partners can get across to any of the teams in my organization, be it the customer care team (support), product team or marketing team either via their smartphones, tablet or personal/desktop computer. While selecting a help-desk solution for my team, we were seeking for a tool which would offer us speed and visibility and that is just what we have gotten. So far, so good.
Anthonia Aveh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
LiveChat is used by both the customer service and sales department. We use Livechat to provide quick response to our clients and customers in real time. LiveChat serves as the fastest and easiest means through which customers and clients can reach out to the Fidelity Bank customer support team.
Naomi Tenabe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
LiveChat provides our customers with yet another medium to reach out to the sales and marketing team for ideas, feedback, complaints about the products and services we at FCMB offer them as customers or potential customers. While it was probably meant to serve web visitors who stumbled on our website to ask questions, it is now the fastest means for an FCMB customer to get a fast response to whatsoever question or complaint they have about our services.
Marlon Seijas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our organization works in the financing of projects, and in this sense we install the tool so that customers do not have to move to our offices to raise an impact on the development of the project, either with a document that is being processed or there is a problem in the bank to make a disbursement. And to resolve the problems with the clients it was necessary that the department in charge of leading the life of the project take care of LiveChat. This decision brought with it a saving of time to the clients, in the planning of the project and lower operative cost.
Amarachi Okere | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

We have used Livechat in the past three year period to stay in touch with our clients and users whenever encounter rough waters during the course of using our services at Jobberman. It is an expedited process for a client to get a fast response from the company.

When clients make an attempt to reach us by phone; they may get frustrated by the queue. Emailing too could take a few days to receive a response, however, the live chat team is available every minute of the day; seven days a week.

Adenike Omoboriowo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use LiveChat to quickly and efficiently manage our customers' complaints, queries, reviews, and expectations. With LiveChat, we are able to seamlessly monitor our customers' needs and interests. It has also been helpful in terms of analyzing the effect of our marketing campaigns; allowing us to know what works and what doesn't work.

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