LiveChat Reviews

102 Ratings
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Score 9.2 out of 100

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November 16, 2019
Michelle Penix | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Support Rating

6
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
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November 04, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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10
LiveChat provides a fantastic user experience due to its polished interfaces and great features and support.
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What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

Users can try LiveChat for free, for 14 days.



Categories:  Help Desk,  Live Chat

LiveChat Features

Has featureLive Chat
Has featureHelp Desk
Has featureCustomization Options
Has featureTraffic & activity monitoring
Has featureReports & stats
Has featureArchives
Has featureEngagenment
Has featureFeedback
Has featureIntegrations
Has featureMultiple languages support
Has featureMobile apps
Has featureAfter hours form
Has featureBranding
Has featureSocial media
Has featureNative apps
Has featureFile sharing
Has featureNotifications
Has featureTransfers
Has featureTags
Has featureSecurity
Has featureAPI & webhooks

LiveChat Screenshots

LiveChat Videos (4)

LiveChat Downloadables

LiveChat Integrations

ActiveCampaign, amoCRM, BigCommerce, BigCommerce Enterprise Unpublished, Campaign Monitor, Desk.com, Dropbox, Dropbox Business, Drupal, GetResponse, Google Analytics, Google Analytics 360 (formerly Google Analytics Premium), Google Tag Manager, Highrise, iContact, Join.me, Joomla!, LogMeIn Rescue, Mailchimp, Nutshell CRM, PrestaShop, Salesforce Service Cloud, Twilio Segment, Shopify, TeamViewer, Volusion, Woopra, WordPress, Zendesk, 3dcart, CoreCommerce, Talkdesk, X-Cart, Weebly, WooCommerce, Elevio, Sugar Sell (SugarCRM), Adobe Business Catalyst (Discontinued), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Google Ads (formerly AdWords), Magento Commerce Cloud (formerly Magento), Americommerce, ekmPowershop, Facebook, FullContact, Google+, HelpIQ, OSI Affiliate, Twitter, WHMCS, Zen-Cart, Magento2

LiveChat Competitors

LiveChat Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starter$16per seat/month
Team$33per seat/month
Busniess$50per seat/month
EnterpriseRequest Quote from Sales

LiveChat Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
20%

LiveChat Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
System Status

LiveChat Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:All
Supported Languages: All