LiveChat

LiveChat

About TrustRadius Scoring
Score 8.8 out of 100
LiveChat

Overview

Recent Reviews

LiveChat Accessibility

9 out of 10
November 04, 2019
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the …
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Reviewer Sentiment

N/A
Positive ()
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Negative ()
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Awards

TrustRadius Award Top Rated 2019

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Starter

$16

Cloud
per seat/month

Team

$33

Cloud
per seat/month

Busniess

$50

Cloud
per seat/month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechatinc.com/pricing/?utm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with the use of the built-in ticketing system.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

Users can try LiveChat for free, for 14 days.



LiveChat Features

  • Supported: Live Chat
  • Supported: Help Desk
  • Supported: Customization Options
  • Supported: Traffic & activity monitoring
  • Supported: Reports & stats
  • Supported: Archives
  • Supported: Engagenment
  • Supported: Feedback
  • Supported: Integrations
  • Supported: Multiple languages support
  • Supported: Mobile apps
  • Supported: After hours form
  • Supported: Branding
  • Supported: Social media
  • Supported: Native apps
  • Supported: File sharing
  • Supported: Notifications
  • Supported: Transfers
  • Supported: Tags
  • Supported: Security
  • Supported: API & webhooks

LiveChat Screenshots

LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Chat window can be customized. Social media icons can be added for social engagement.Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.Dashboard - a real-time glimpse of your customer service to display on a big screen.LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Visitors list and client details display valuable information useful during chats with customers.Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.

LiveChat Videos

LiveChat in the Customer Support Department
LiveChat in retail sales
Mobile LiveChat - customer service from the comfort of your home
Mobile customer service

LiveChat Downloadables

LiveChat Integrations

LiveChat Competitors

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%

LiveChat Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

Comparisons

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Frequently Asked Questions

What is LiveChat's best feature?

Reviewers rate Support Rating highest, with a score of 7.3.

Who uses LiveChat?

The most common users of LiveChat are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (127)

Ratings

Reviews

(1-3 of 3)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.