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TrustRadius
LiveChat

LiveChat

Starting at $20 per month per user
View Pricing

Overview

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where…

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Learn from top reviewers

Livechat - great tool for frontline reps and the admin setting it up

Rating: 8 out of 10
December 19, 2023
IncentivizedVetted ReviewVerified User
We use it for 2 use cases -Assist the existing customers coming in our website to ask for product support -Assisting prospects for Sales (the sales reps also use this product ...
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Joshua Alhat
Manager - Sales
Operations Manager, Sales
QP
LiveChat4 years of experience

the best true livechat on market

Rating: 10 out of 10
November 8, 2021
IncentivizedVetted ReviewVerified User
This is currently being used by our whole company to support different products and problems. The product is specially useful to resolve quick and urgent problems as users pre...
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Renan P
Employee - Customer Service
Technical Support Engineer
Plesk
LiveChat3 years of experience

LiveChat review

Rating: 9 out of 10
May 14, 2021
IncentivizedVetted ReviewVerified User
In our organization LiveChat is used primarily used by the customer support department. For each company who has hundred of thousand customers(like the bank that I am currentl...
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Tigran Petrosyan
Analyst - Finance and Accounting
Risk Management Specialist
ACBA-CREDIT AGRICOLE BANK
LiveChat1 year of experience

Really good. Really easy to use. Kind of pricey, but worth it!

Rating: 9 out of 10
April 26, 2021
IncentivizedVetted ReviewVerified User
We are using LiveChat across our entire organization as a way to consolidate customer requests and leads from all of our combined websites, social media accounts, and chat opt...
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Mark DiNallo
Director - Other
Service Director
Morong Falmouth Audi Porsche VW Mazda
LiveChat1 year of experience

So far, the smoothest ride ever

Rating: 9 out of 10
April 24, 2021
IncentivizedVetted ReviewVerified User
We are currently using LiveChat to answer our players' questions from our Mobile Game Studio. Sometimes there are bugs that need to be addressed and with LiveChat, we can hand...
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Ashia Ackov
Director - Product Management
Game Producer
MMGD Studioz
LiveChat1 year of experience
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Pricing

View all pricing

Starter

$20

Cloud
per month, billed annually per user

Team

$41

Cloud
per month, billed annually per user

Busniess

$59

Cloud
per month, billed annually per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.livechat.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Demos

LiveChat Home and Chats section

YouTube

Engaging Customers with Chat

YouTube

How to install LiveChat on a WordPress website

YouTube

LiveChat App Installation for Windows, macOS, iOS, and Android

YouTube

LiveChat Demo: All the Must Know Features

YouTube

LiveChat Product Tour: How to use LiveChat

YouTube
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Product Details

What is LiveChat?

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers.

The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats. Users can also provide 24/7 support with asynchronous communication features.

LiveChat also comes with mobile applications for iPad, iPhone, and Android devices, allowing users to provide support to customers and answer their questions on the go.

LiveChat can be tried free for 14 days.



LiveChat Features

Chat Automation Features

  • Supported: Real-time messaging
  • Supported: Chat notifications
  • Supported: Prospecting
  • Supported: Third-party integrations
  • Supported: Chat widgets
  • Supported: Chat transfer

LiveChat Screenshots

Screenshot of Chat Widget and Agent AppScreenshot of Customer detailsScreenshot of Traffic sectionScreenshot of ReportsScreenshot of Team managementScreenshot of Chat Widget customizationScreenshot of Messaging channelsScreenshot of Over 200 integrations

LiveChat Videos

LiveChat Tour
Mobile customer service

LiveChat Integrations

LiveChat Competitors

LiveChat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesAll

LiveChat Downloadables

Frequently Asked Questions

LiveChat starts at $20.

LivePerson Conversation Cloud (LiveEngage), Olark, and Velaro Live Chat are common alternatives for LiveChat.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of LiveChat are from Small Businesses (1-50 employees).

LiveChat Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-3 of 3)

Great Product! Chat with customers in REAL-TIME!!

Rating: 10 out of 10
Incentivized
November 16, 2019
MP
Michelle Penix
Member Advocate
Happy Money (Financial Services, 201-500 employees)
Vetted Review
Verified User
LiveChat
1 year of experience
Use Cases and Deployment Scope
We have two departments within Happy Money that use LiveChat's services. Our Member Advocate (Customer Service Representatives) and Goal Realignment (Financial Collections) team use LiveChat in order to assist Members and applicants with questions on how to receive a loan. With this program, we are able to chat in real-time with customers, view their location and data services and see which webpage they are on when chatting in.
Pros
  • Efficiency.
  • Providing real-time data.
  • Able to provide canned responses to ease off extended typing.
Cons
  • Sometimes LiveChat will fizzle out and your chat will be sent to another representative.
  • The program will freeze often.
  • I would like to see even more customization.
Likelihood to Recommend
I definitely believe that all customer service companies should use LiveChat as a program, as it is very easy to use, provides tracking data and archives all chats for review. When an applicant is coming into a chat after receiving an error, we are able to view where within the application they received the error. This provides better insight on how to assist the customer and provide accurate details to the engineering team, especially if the issue is front or back end.
Return on Investment
  • Metrics - positive.
  • Data collection - positive.
  • Accurate archives - positive.
  • Downloand/print PDF of archived chats - positive.
Alternatives Considered
This is the only job I have used a LiveChat type of program for customer service. The other employers I have worked for used phones or face to face contact in order to assist customers in the daily workplace. I believe the company chose to use LiveChat because of its efficiency and the different insights it provides on how to track and manage customer interactions.
Support Rating
6
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
Other Software Used

LiveChat was on point.

Rating: 10 out of 10
December 01, 2017
Use Cases and Deployment Scope
We use LiveChat as our helpdesk programme.Right from the moment, we decided to do a free trial, it was brilliant. First, the user interface was completely self-explanatory and we found our way around the program in a few minutes, without the need to contact Livechat for guidance, they had all the resources online already.
Also, the analytics power of LiveChat is just up there. We could read all previous conversations from customers and the fact the program detected the number of times a customer had been on our website was also great.Lastly, I love the customer support team, there was a time we had issues with our payment card and LiveChat extended our usage by three weeks.That was a wow moment.
Pros
  • Simplicity; LiveChat is straightforward and simple to understand.
  • Great support: Their customer care support team are always available and willing to help out even extending our payment due date by three weeks.
  • Analytics: We got real quality data just sitting behind the console and watching website visitor movement.
Cons
  • Price; That's the only thing I can think of at the moment. $149 for a LiveChat plus enterprise software is probably a bit on the high side and I will believe, businesses can get a close alternative for cheaper.
Likelihood to Recommend
Everything from ticketing, customer queuing is well suited to LiveChat. What they aren't suited for? Probably they may be too expensive for a very small team. because from my experience, to really enjoy Livechat; billing starts from $30.
Return on Investment
  • LiveChat basically increased our sales conversions by around 40% maybe. In the past we had situations where website visitors turned on our website, sent a message and we didn't even receive the message, meaning we lose a potential customer. That hasn't happened with LiveChat yet.
Alternatives Considered
LiveChat has an attractive user console. Userlike's User console put us off.It was simply unattractive and took us a while to even get around.
Other Software Used
Premium Support
No
Basically, because I have never had to. I do not even know if LiveChat has a premium support system; support has always been free from their end. Probably a case of all hands being equal.
Support Rating
9
I have just found it difficult nailing a fault apart from the enterprise pricing.
Bug Resolution
No
Exceptional Examples of LiveChat Support
That was when we had a problem with our payment Card and couldn't update our LiveChat bill for the month.It would have taken us a few days to fix the Card and that would have gotten our account suspended and then we potentially loose customers in that time period. We sent a chat to LiveChat Helpdesk and they gave us a three week extension. Unbelievable.

LiveChat Accessibility

Rating: 9 out of 10
November 04, 2019
Verified User
Professional in Professional Services
E-Learning Company, 1-10 employees
Vetted Review
Verified User
LiveChat
5 years of experience
Use Cases and Deployment Scope
Big companies like PayPal and Adobe trust the service of LiveChat which is very convenient for those who don't have time to talk on the phone since they are always busy with their computers on a daily basis plus it is fast. Fast chat support means more satisfaction for the clients and even more sales. Complaints and other concern can be addressed right away with ease thus increasing trust between the business owners and their clients.
Pros
  • Provided quick access to respond to queries and complaints.
  • Convenient to use for all ages.
  • Big and small enterprises use this product to cater to their client's needs.
Cons
  • It is a little expensive compared to others.
  • Modify automatic greeting to make it more appealing.
  • More chat agents.
Likelihood to Recommend
Good for every business but not for the new ones since it is a little bit expensive. This is quite accessible and very easy to use for customers who want to reach the store or enterprise for whatever concern they may have. I hope it will become more affordable for small types of businesses too.
Return on Investment
  • ROI - Good enough.
  • Usage - Love the clean menus and also the loading speed of the back-end.
  • Mobile support - Very accessible for everyone.
Alternatives Considered
Transfer chats from one agent to another. It also supports agent groups, where users can easily select the department they want to talk to. Shows basic information, such as country, IP address and visited pages.
Support Rating
10
LiveChat provides a fantastic user experience due to its polished interfaces and great features and support.
Other Software Used
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