TrustRadius
LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.A great, affordable & powerful tool for sales and support teamsUsing LiveHelpNow for sales enquires. In a previous company we used LiveHelpNow for sales & tier 1 support.,Great visibility into web traffic and visitors to our website Great integrations with Salesforce.com and ZenDesk Fantastic analytics on user activity,Needs better integration with Marketo,10,LiveHelpNow is a very affordable source for acquiring leadsNice ProductLive Help is being used by our Sales and Customer service teams. It is a great way for customers, who are mostly teachers, reach out to us with out having to call in if their classrooms are busy. Plus it allows customers to get quick answers.,Easy for customers to reach out. Best for short quick answers. Easy for staff to use.,None at this time.,9,None at this time.
  3. LiveHelpNow Reviews
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LiveHelpNow
5 Ratings
Score 8.9 out of 101
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LiveHelpNow Reviews

LiveHelpNow
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

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Reviews (1-2 of 2)

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Daniel Gotlieb profile photo
May 03, 2018

A great, affordable & powerful tool for sales and support teams

Daniel Gotlieb
Score 10 out of 10
Vetted Review
Verified User
Review Source
Using LiveHelpNow for sales enquires. In a previous company we used LiveHelpNow for sales & tier 1 support.
  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity
  • Needs better integration with Marketo
Great for sales and support teams
Read Daniel Gotlieb's full review
No photo available
May 03, 2018

Nice Product

Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source
Live Help is being used by our Sales and Customer service teams. It is a great way for customers, who are mostly teachers, reach out to us with out having to call in if their classrooms are busy. Plus it allows customers to get quick answers.
  • Easy for customers to reach out.
  • Best for short quick answers.
  • Easy for staff to use.
  • None at this time.
It's great for sales, customer service, and tech support.
Read this authenticated review

LiveHelpNow Scorecard Summary

Likelihood to Recommend (5)
8.9

Feature Scorecard Summary

External knowledge base (1)
10
Internal knowledge base (1)
10
Social integration (1)
10
Email support (1)
10
Help Desk CRM integration (1)
10

About LiveHelpNow

LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.
Categories:  Live Chat,  Help Desk

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

LiveHelpNow Technical Details

Operating Systems: Unspecified
Mobile Application:No