LiveHelpNow

User-Friendly and Easy to Install: Many users have found LiveHelpNow to be user-friendly and easy to install, making it convenient for them to set up and get started. Several reviewers mentioned that they were able to navigate the platform easily without encountering any major issues. Wide Range of Features: Users appreciated the wide range of features offered by LiveHelpNow, which helped them provide the best customer service experience possible. Some users specifically mentioned the availability of tools for emails, chat, knowledge base management, and analytics as valuable features that enhanced their business operations. Excellent Customer Support: The excellent customer support provided by LiveHelpNow was highly praised by many users. They described the support as amazing, quick, and helpful. Reviewers also found the customer service team responsive and supportive when they encountered any issues or needed assistance.

Confusing and Distracting Frontend: Some users have found the frontend of LiveHelpNow to be confusing and distracting, making it difficult to use effectively. They also mentioned that they were not aware of all the features and could have benefited from more training or advertising from the product team.

Issues with Reopening Tickets: There were issues with reopening tickets in LiveHelpNow, as clients were able to open closed tickets or create new ones even after they were solved. While it was possible to put a limit on this, some users learned about it too late.

Frustrating Queueing Process: The queueing process in LiveHelpNow has been frustrating for clients, often resulting in them ending the chat abruptly. Additionally, there have been difficulties in chatting with the same agent if there is a technical difficulty.

Users recommend LiveHelpNow for its affordability, robust chat features, and additional functionalities not found elsewhere. It is praised as a great tool for customer communication, especially for those who prefer chat over phone contact. The intuitive interface makes it suitable for help desk services, and it provides valuable insights on customers. Users highly recommend LiveHelpNow for its great support, easy access, and affordable pricing. They believe it will save time due to its ease of use and recommend it for practical online chats and knowledge base. Users suggest giving LiveHelpNow a try, especially to test the chat functionality and set up canned responses. While there may be better software options available, LiveHelpNow is still considered a great product with rich features and affordability. It is suitable for companies anticipating growth and in need of unified support. Users praise its good implementation options, chat functionality, and affordability. They believe it is a game changer for businesses, allowing immediate communication and customer capture. LiveHelpNow is also seen as a cost saver in the service world. Users highly recommend it for those considering a live chat product, highlighting its 30-day free trial, continuous improvement, and vital role in improving customer experience. They suggest thoroughly setting up canned responses and making videos to simplify system setup. LiveHelpNow is described as a great online tool that provides easy use and quick customer support. Users recommend a serious review of its reporting functionality and encourage others to give it a try. It is advised to have someone available at all times to handle customer inquiries. LiveHelpNow is seen as a perfect fit for small-to-medium businesses, worth evaluating for its price point and comprehensive Live Chat assistance. Users recommend spending time navigating all features to find certain functionalities and being clear and concise in inquiries while being sociable when interacting with LiveHelpNow support. Seeking help to configure the site is also recommended.