Name: LiveImpact
Rating: 10 (1 reviews)
Author: LiveImpact

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Service Mesh

Development

Alumni Management

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Employee Scheduling

HR Management

HR Service Delivery

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Code Review

Data Center Backup

Data Integration

Data Masking

Database Load Balancing

Edge Computing

Email Encryption

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Object Storage

SQL Server Performance Monitoring

Unified Endpoint Management (UEM)

Web Content Filtering

Information Technology

A/B Testing

AI Writing Assistant Software

Account-Based Marketing (ABM)

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Content Management

Customer Journey Analytics

Digital Asset Management

Digital Content Creation

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Tag Management

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Consulting

Sales

Animation

Dealer Management

PCB Design

Travel Agency

Vertical-Specific

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### Donor Management
Users consistently highlight LiveImpact's donor management as a standout feature, praising its ability to streamline donor tracking, moves management, and stewardship efforts. The platform's user-friendly interface and real-time data access have been commended for enhancing donor engagement and support. While some users mention the need for in-house expertise to maximize the CRM's full potential, overall sentiment leans towards LiveImpact's effectiveness in managing donor relationships and fundraising activities efficiently.

### Donor Engagement
Users consistently praise LiveImpact for its robust donor engagement capabilities, citing the platform's real-time features as a significant asset. The ease of tracking donor activities in real time and the ability to consolidate various solutions into one user-friendly platform have been highlighted as key strengths. Additionally, the exceptional customer support provided by LiveImpact has been a standout feature for users, ensuring that their teams receive the necessary assistance promptly.

### Reporting and Analytics
User sentiment about LiveImpact's reporting and analytics abilities varies, with some users expressing challenges in navigating the reporting features. While the platform offers canned reports that are generally helpful, mastering custom reports seems to be a work in progress for some users. Despite some confusion around reporting options, users appreciate the platform's ease of use and the ability to track donor activities in real time. The responsive customer support has been instrumental in addressing reporting issues and discrepancies, indicating a commitment to improving the reporting and analytics features.

### Database Management
The reviews highlight that users find LiveImpact's database management capabilities to be efficient and user-friendly. The system allows for easy data sorting, searching, and updating, making it convenient for organizations to manage their information effectively. While some users mention the need for additional tutorials or a glossary of terms, overall, LiveImpact's database management functionality is commended for its intuitive interface and ability to streamline data management processes.

Users commonly recommend the following for LiveImpact:

1. Slowly implement the wide range of options available. This approach allows for easier absorption of the platform's functionalities.

2. Define your objectives and select appropriate options. Have a clear idea of what you want to achieve with LiveImpact and choose the options that align best with your company's goals.

3. Schedule a demo and ask questions. Requesting a demo session with LiveImpact and asking any questions that come to mind helps in gaining a better understanding of the platform and its capabilities before fully committing to it.

Overall, users find LiveImpact to be a great platform that brings together multiple functionalities under one roof. They also highlight its customization potential and extensive functionality, suggesting that taking the time to consider common use cases and desired outcomes can lead to even more effective utilization of the software.

Microsoft for Nonprofit was a bundle of nonprofit-specific applications, advanced training benefits, and technical support that is no longer available.

Standard Plan

Microsoft Cloud for Nonprofit (discontinued)

NationBuilder is a content management software offering from NationBuilder.

Starter

NationBuilder

LiveImpact

Tools used by nonprofits to manage relationships with constituents.

Nonprofit CRM

Likelihood to Recommend

LiveImpact offers rich, customizable profiles for your constituents

Our mobile-responsive and beautiful fundraisers can be created within minutes and can very easily be embedded on your website.

LiveImapct offers powerful outreach features and you can easily create beautiful looking newsletters with our drag and drop tools.

LiveImpact makes you more efficient, helps you reduce your costs and empowers you to amplify your mission

Donor Database

The donor database allows organizations to store, track, and update information about their constituents

Constituent database

Information about donors, corporate supporters, members, alumni, grant-making organizations, volunteers, staff, and/or nonprofit recipients is stored in a database.

Constituent interaction tracking

Capture, track, and record history of constituent donations, memberships, participation, and communications.

Constituent relationship management

Link constituents to each other based on family, employer, household, and other relationships.

Donor and member portals

Self-serve portals for contributions, participation, profile updates, and event registration.

Automated workflows

Parts of the constituent management process, like email communication and updating contact records, can be automated.

Communications and Marketing

Constituent engagement and marketing features

Constituent engagement and marketing

Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.

Social listening

The software can track constituents’ mentions of the organization on social media platforms.

Digital advocacy enablement

Constituents can be given options to take advocacy actions like sharing fundraising links with peers or calling representatives.

Reporting and Analytics

Reporting and analytics about constituents and donations

Reporting and data visualization

Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.

Predictive analytics

Analytics offer insights like recommended ask amounts and warnings about donors at risk of lapsing.

Wealth screening

The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.

Fundraising and Events

The ability to accept and process donations and manage events

Online donation options

Online avenues for donation are available, including landing pages, forms, donation buttons, etc.

Event registration and ticketing

Track ticket purchases for events and connect them to constituent profiles

Text and phone donations

Constituents can donate via text or phone call.

Volunteer shift management

The software allows volunteers to sign up and check in for event shifts.

Mobile event check-in

Attendees and volunteers can be checked in at events with a mobile device.

Security and Platform

Features related to security and general platform usage and implementation

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration

Mobile access

Users can access the CRM via an app from a mobile phone or tablet.

Integrations

The software includes or integrates with nonprofit marketing, fundraising, donor prospect, accounting, payment, event management, and/or grant management solutions.

Director, Annual Campaign

LiveImpact 2021-09-24 14:12:45

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TrustRadius

Making improvements

Excellent customer support

Email communication

Donor management

Easy reporting

Event management

Reporting systems

Excellent customer

Customer support

Home

Nonprofit CRM Software

LiveImpact is being used within the Philanthropy/Fund Development Dept, but it supports the overall agency. We were using multiple products for donor data management, communication, events, stewardship, donor forms, etc. With LiveImpact, we have been able to consolidate all of these in this all-in-one solution. Real-time, one-touch reporting, moves management, communication, and most importantly the ease of use has led to higher productivity and impact agency-wide.

All-in-one solution with CRM, microsites for campaigns/events, and communications
Very easy reporting systems
Excellent customer support, plus continuous feature enhancements

Ease of use
Comprehensive
Excellent customer service

Huge productivity enhancement due to consolidated solutions
Entire team is able to run reports and get data they need
We are able to be very responsive in setting up campaigns/fundraisers

LiveImpact

Overview

What is LiveImpact?