Overview
What is LiveVoice?
LiveVoice is a 24/7 On-Demand Customer Service outsourcing company that provides live answering services and customized call center solutions. They build outsourced customer care teams of live virtual receptionists that are experts in customer support.
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What is LiveVoice?
LiveVoice is a 24/7 On-Demand Customer Service outsourcing company that provides live answering services and customized call center solutions. They build outsourced customer care teams of live virtual receptionists that are experts in customer support.
LiveVoice integrates with CRM companies to push inbound call data into the user's own system. LiveVoice's lead capture solutions include lead qualification by asking scripted questions and alerting the user when a prospect meets a chosen criteria. Clients gain customized packages that all include live agent answering, and LiveVoice experts help the user to build the perfect script that uniquely fits a business and ensures each call is handled exactly the way it is needed.
All LiveVoice customers get a portal for managing their call center. Users can keep track of minute usage per month and see reports of call volume as well as how long each call lasted.
Offshore customer support outsourcers have frustrated American customers due to the cultural differences and accent difficulties. LiveVoice offers a scalable and affordable way to utilize friendly American customer service reps for companies of all sizes.
Their model is on-demand based and they only charge clients when their customer support team is handling an inquiry for them. In this LiveVoice aims to maximize the user's productivity while saving 30-50% on costs.
To ensure users don't miss calls, lose a lead, or drop an opportunity to provide outstanding customer service by LiveVoice is:
- Available 24/7, with a live, designated professional agent who is known and trusted.
- Answering phones 100% of the time by having and a backup team for extra support.
- Providing customer service, quality and training to create consistency with a brand and upholding the integrity of the user's business.
- Delivering opportunities that grow business by answering the user's phone, dispatching calls, taking messages, scheduling appointments, and helping with customers with their orders as a professional extension of a company.
- Offering flexibility and a fully customizable inbound telephone support service.
LiveVoice integrates with CRM companies to push inbound call data into the user's own system. LiveVoice's lead capture solutions include lead qualification by asking scripted questions and alerting the user when a prospect meets a chosen criteria. Clients gain customized packages that all include live agent answering, and LiveVoice experts help the user to build the perfect script that uniquely fits a business and ensures each call is handled exactly the way it is needed.
All LiveVoice customers get a portal for managing their call center. Users can keep track of minute usage per month and see reports of call volume as well as how long each call lasted.
