Name: Meet Todd
Uploaded: 2021-03-11T17:58:59.000Z
Duration: 31 s
Description: Todd is a new user of LoanPro who now has free time because of it.

Digital Adoption

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Higher Education

Education

Business Intelligence (BI)

Collaboration

Operational Analytics

Streaming Analytics

Supply Chain Visibility

Visual Collaboration

Enterprise

Accounting

Investor Relations

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Block Storage

Blockchain-as-a-Service (BaaS)

Cloud Storage

Code Review

Data Fabric

Data Recovery Service

Database Performance Monitoring

Dynamic Application Security Testing (DAST)

Email Encryption

Encryption Key Management

Enterprise Backup

Fraud Detection

IT Service Providers

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

Load Balancing

Network Performance Monitoring

Non-Relational Databases

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Cross-Channel Campaign Management

Digital Rewards

Email Marketing

Livestream

Local Listing Management

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Webinar

Marketing

Professional Services Automation

Project Management

Prototyping

Wireframing

Professional Services

Customer Relationship Management (CRM)

Sales

API Security

Security

3D Modeling

Chargeback Management

Insurance Underwriting and Rating

Legal Research

Plagiarism Checker

Restaurant Management

Roofing

Utilities

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### Loan Servicing
Users generally praise LoanPro for its robust and intuitive APIs, modern UI interface, and exceptional support from dedicated account managers in the realm of loan servicing. They appreciate the platform's flexibility in servicing various types of loans, from consumer unsecured to SBA servicing, and its ability to generate required 1502 reports efficiently. Despite some negative experiences reported, such as undisclosed third-party providers and challenges during onboarding, the overall sentiment leans towards LoanPro being a reliable and efficient solution for loan servicing needs.

### Lending Solutions
User sentiment regarding LoanPro's lending solutions capabilities appears to be quite polarized based on the reviews provided. While some users express satisfaction with the platform's modernity and ease of use, others highlight challenges such as the need for third-party providers and additional work on the customer's end. The mixed opinions suggest that the effectiveness of LoanPro's lending solutions may depend on individual business needs and expectations.

### Customer Onboarding
Users generally express disappointment with LoanPro's customer onboarding process. The reviews highlight a lack of transparency during the sales process, with users feeling misled about the platform's functionality and the additional requirements needed for full utilization. The onboarding call was described as leaving more questions than answers, leading to a sense of frustration and a desire for a refund. Communication post-contract signing was noted as lacking, further contributing to the negative experience surrounding the onboarding process.

### Customer Support and Service
Users consistently praise LoanPro for its exceptional customer support and service capabilities. Reviewers highlight the dedicated account managers' extensive knowledge about loan servicing, which greatly enhances the overall customer experience. Additionally, users appreciate the support team's expertise in guiding organizations through platform integration and optimizing business processes. LoanPro's robust customer support and service offerings have undoubtedly contributed to its positive reputation among users.

### Sales and CRM Integration
Users expressed disappointment with LoanPro's sales process and onboarding experience, highlighting that the platform did not function as described without the involvement of third-party providers and significant customer effort. The onboarding call left users with more questions than answers, and communication from LoanPro became delayed and impersonal after contracts were signed. This inconsistency in the sales and CRM integration process has led to mixed opinions among users regarding LoanPro's capabilities in this area.

LoanPro has become a valuable tool for businesses looking to streamline their loan servicing and automate collections. Users have reported that the platform is modern and efficient, making it easy to set up and run consumer lending platforms. By using LoanPro, businesses are able to reduce the need for manual work and staffing, saving time and resources.

LoanPro is a flexible loan servicing solution that can handle various types of loans, ranging from consumer unsecured to SBA servicing. It has helped businesses keep accurate records of loan files, make adjustments for irregular payments, and send out monthly statements easily. The software provides a centralized location for documentation, portfolio management, and collection efforts, with helpful support from the team.

Users appreciate LoanPro's features, value, and ease of use. It has exceeded expectations for new online lenders by offering comprehensive functionality and seamless implementation. The automated collections feature of LoanPro has significantly reduced the need for manual intervention, easing the burden of finding and managing collectors. With plans to bring loan servicing in-house in the future, businesses have shown confidence in the platform's capabilities.

Lack of Customization: Several users have expressed frustration with the software's lack of customization options. They were promised a highly customizable solution but found that many aspects were not customizable, which has hindered their ability to tailor the software to their specific needs.

Poor Support: Multiple reviewers have been dissatisfied with the support provided by LoanPro. They reported receiving unhelpful support and unresolved issues, leading to a negative experience and a sense of dissatisfaction.

Limited Integration Options: Some users mentioned that they were unable to use their preferred text reminder service because LoanPro only partnered with a specific company, limiting their options and forcing them to work with a service provider that may not meet all of their requirements.

Responsive and Knowledgeable Support Team: Many users have praised the support department, stating that they are a great team of professionals who provide excellent service and assistance. Several reviewers have specifically mentioned their extensive knowledge about loan servicing and their helpfulness in providing support.

Robust API for Easy Implementation: Users have found the software's API to be robust and intuitive, making it easy to implement and develop new features. This has been appreciated by several reviewers who mention that it allows them to easily integrate LoanPro into their existing systems.

Modern UI Interface for User-Friendly Experience: The modern UI interface of the software has been highly appreciated by users, making day-to-day use of the software enjoyable and user-friendly. Several reviewers have mentioned how this interface enhances their overall experience with LoanPro.

LoanPro

Loan Servicing Software automates the loan lifecycle from origination, credit decisioning, payment processing and collections, to accounting and reporting.

Loan Servicing

Likelihood to Recommend

Meet Todd

Todd is a new user of LoanPro who now has free time because of it.

Loan Workflow

Tools used by loan origination and servicing and servicing agents to streamline their workflows.

Loan Document Management

This feature allows users to store, manage, and track all loan-related documents, ensuring compliance and efficient processing.

Loan Workflow Automation

This feature helps to automate various stages of the loan process, improving efficiency and reducing manual errors.

Loan Software Integrations

This feature allows lenders to access credit reports and scores from major credit bureaus, aiding in the credit assessment process, and integrate with CRM tools and third-party databases to manage borrower relationships.

Loan Reporting and Analytics

Allows users to generate various reports and analyze data related to loan origination and servicing, helping to make informed decisions.

Financial Reporting and Compliance

Financial statements and regulatory filings

Management Reporting

Tools facilitating creation of internal ad hoc or standard reports.

XBRL support for regulatory filing

Support for the XBRL standard reporting format for exchanging financial data.

Excel-based Reporting

Ad hoc or formatted reports using MS Excel.

Data Security

Tools and features that help keep data secure from unauthorized access or internal exposure.

At-Rest Data Encryption

Data at rest is encrypted, requiring decryption to read the underlying data.

In-Transit Data Encryption

Data is transmitted in an encrypted state, preventing interception of raw in-flight data.

In-Use Data Encryption

Data remains encrypted even when stored in non-persistent storage (RAM, CPU caches, and CPU registers). This prevents access to data through malware on an individual device.

Data Redaction

The product's capability to return redacted data in place of actual data when queried. For instance, a redacted query for the phone number 555-5555 could return ***-**55.

CEO (Chief Executive Officer)

LoanPro 2021-11-09 12:51:57

General Manager

LoanPro 2021-02-04 19:54:11

QuickBooks Online

TransUnion TruEmpower

Plaid

LoanPro 2021-05-18 17:19:45

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Runs slow

Multiple users

Easy ui

Easy configuration

Ready to go

Built in support

Home

Loan Servicing Software

We've almost entirely automated collections. It was a struggle for us to find good collectors, and since LoanPro automatically follows up on payments, we haven't needed to staff the same workforce.

Automate collections
Organize lending pools
Adaptable for growth

Allowed us to collect more with fewer employees

We led the launch of a new online lender and had to select a modern loan servicing platform. We were aware of others in the market and their legacy tech, or limited functionality. We were referred to LoanPro, did a thorough investigation on their platform, functionality and api's. Platform seemed to meet all expectations and then some. We selected LoanPro, the implementation was seamless and since having the platform we have had our expectations met 110%.

API
Easy UI
Easy Configuration
Super Support

Ability to scale without driving Opex
Better User Experience for my customers

We use LoanPro as our company-wide Loan Management software, it is robust enough to handle a variety of Loan and Lease products and that flexibility is primarily why we chose it. We do not service our own loans on LoanPro but intend to in the future.

Smooth Sleek UI and Zero Bugs (so far!)
Customizable Segmentations (Loan Statuses/Portfolios)
Several Bolt-On Ready-To-Go Integrated Vendors for items like SMS Email Phone etc.

Screen spacing can be improved or optimized better.
Contract is somewhat rigid to Loan Volumes.

API Capability
Ease of Conversion
Price and Cost Efficiency

Better Customer Experience
More Control over Security Levels (Employees & Vendors)
Increased Scalability to Grow

Plaid, QuickBooks Online, TransUnion Customer Engagement Solutions

LoanPro

Overview

What is LoanPro?