Lob

Score8.8 out of 10

16 Reviews and Ratings

What is Lob?

Lob in San Francisco provides the building blocks for developers to automate offline correspondences. Enterprise companies use Lob’s suite of APIs to mail fully dynamic and personalized customer communications with print media. Lob also provides insight into deliverability with piece-by-piece tracing and a proprietary Print Delivery Network to streamline production across fully redundant nodes all over the country.

Categories & Use Cases

Media

Screenshot of Lob's available integrations, that include CRM, CDP or marketing automation tools.

Screenshot of Lob Analytics. These demonstrate the value of every send and find winning strategies with advanced analytics.

Screenshot of Lob Template Gallery. This includes professionally designed templates optimized by a team of experts.

Screenshot of Lob analytics dashboard shows trackable events from direct mail campaigns.

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Screenshot of Lob's available integrations, that include CRM, CDP or marketing automation tools.

#1 most frequent

Information

33.3%

3 installations of 9

#2 most frequent

Finance and Insurance

22.2%

2 installations of 9

#3 most frequent

Professional, Scientific, and Technical Services

11.1%

1 installation of 9

Jamieson Harrison

Customer Care Supervisor in Customer Service at Farmers (51-200 employees employees)

Use Cases and Deployment Scope

We use it to review policy documents, mailers, and outgoing checks. It does become somewhat labor-intensive to navigate between documents, but compared to other systems we have used, it doesn't greatly increase our effort.

Pros

Quickly search for customers and accounts.
Documents can be saved easily.
The menu selection is easy to find and use.

Cons

I'm not sure why it defaults to the test environment once we're logged in.
Make it easier to navigate back to the search results without starting a new search.

Return on Investment

It has provided excellent insight to help us assist our customers in reviewing expected documents.
The details concerning the mailed documents is also valuable information.

Usability

Ben Smahi

Finance Manager in Finance and Accounting at Moverlead LLC (1-10 employees employees)

Use Cases and Deployment Scope

Lob makes saves us a lot of physical work it makes everything smooth for our postal services and on the top of that it has a great other services that makes our business get better day by day it helps us with costumer satisfaction because of how great the services are.

Pros

printing and mailing
the availability of many mail types and services
the metrics on the platform and the tracking
in website design

Cons

more details in the overview page about the mails we sent

Return on Investment

currently the margins could be better but at the moment just acceptable

Usability

Alternatives Considered

PostGrid Print & Mail and Reachdesk

Other Software Used

QuickBooks Online

Craig Antico

CEO at Forgiveco (1-10 employees employees)

Use Cases and Deployment Scope

LOB makes it easier and less costly to send letters in batch or by API. We used to separate each campaign of about 1,000 each, but now all campaigns can run together.

Pros

API
Compliance
Quality printing
Best in class SLAs for printing time

Cons

Sometimes the user interface produces errors, and a batch needs to be troubleshooted.
I would like to use NCOA father back than 18 months.

Return on Investment

Better visibility on returns
Improved security (Hipaa and data security overall. )
Mail
Lower cost by over 15%

Usability

Other Software Used

Microsoft 365, Microsoft Power BI, Microsoft Dynamics 365

Verified User

Manager (1001-5000 employees employees)

Use Cases and Deployment Scope

Daily business mail, mailers for marketing, and other various campaigns. We've been an embedded partner with Lob for some time, so using and integrating them into our systems has been seamless and a positive experience thus far. Lob has also assisted us in identifying benefits within USPS, scaling our business, and projecting possible sales initiatives.

Pros

Billing and payment.
Easy to understand UI.
Efficient mailing services.

Cons

Shifting business priorities.
Cancelation timing windows.
automated mailing solutions.

Return on Investment

Reduced returned mail.
Scalability (both up and down).
Cancelation windows for sent mail could be improved.

Usability

Alternatives Considered

PostGrid Print & Mail and Click2Mail

Verified User

Executive in Product Management (11-50 employees employees)

Use Cases and Deployment Scope

We use Lob to create enrollment mailers for patients that we contact. The goal of these mailers is to acquire patients. They must enroll before XYZ date in order to receive a better discount. We depend on Lob for timely and dependable physical mailer sending.

Pros

Technical integration of the REST API
On demand mailing of physical mailers, consistent price
Per-mail analytics integrated through API

Cons

Admin interface is very difficult to use, particularly pagination and search
Print quality is sub par compared to other vendors
Errors in Admin interface are opaque and not actionable, particularly in template rendering issues

Return on Investment

Directly contributes to CAC and enrollment rate
Reduction in costs reduce CAC
Different formats reduce CAC while maintaining enrollment rate

Usability

Alternatives Considered

PFL Direct Mail Platform

Other Software Used

Anthropic Claude, Google Drive, Notion

Postalytics

Postal

PostGrid Print & Mail

Lob

What is Lob?

Categories & Use Cases

Media

Most Frequent Users

Information

Finance and Insurance

Professional, Scientific, and Technical Services

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

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