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The Local Measure Guest Experience Suite has proven to be a valuable tool for businesses in solving various key business problems. Users …
Overview
What is Local Measure Guest Experience Suite?
Local Measure is a customer communications management platform from the company of the same name in Surry Hills, helping businesses connect with their customers and create change in their organizations to enable exceptional experiences.
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What is Local Measure Guest Experience Suite?
Local Measure is a customer communications management platform from the company of the same name in Surry Hills, helping businesses connect with their customers and create change in their organizations to enable exceptional experiences.
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Product Details
- About
- Tech Details
What is Local Measure Guest Experience Suite?
Local Measure’s Guest Experience Suite features solutions that help identify new and returning guests, understand their needs and the context of their visit and engage with them to build brand loyalty.
Guest Wifi & Analytics - Identify guests upon arrival
Through Local Measure’s guest WiFi solution users can collect visitor contact details through a guest WiFi login. Capture dwell time, demographics and other location-based analytics at your venue and use this data to develop rich customer profiles.
Guest Feedback - Understand guest experiences
Improve customer experience with a quick customer feedback survey, giving the user real-time insights so as to fix service issues while customers are still at venue.
Guest Messaging - Provide contactless engagement
Sometimes face-to-face communication isn’t the preferred channel for customers. Local Measure’s 1:1 guest messaging solution allows guests to engage directly with customer service teams using Facebook, Whatsapp or Twitter.
Guest Communications Automate Communications
Continue the conversation with guests and drive that next booking with an all-in-one engagement platform, specifically designed for hotels to grow revenue, improve customer satisfaction and drive loyalty at every stage.
Local Measure Guest Experience Suite Video
Visit https://youtu.be/nINlERQHgIE to watch Local Measure Guest Experience Suite video.
Local Measure Guest Experience Suite Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
The Local Measure Guest Experience Suite has proven to be a valuable tool for businesses in solving various key business problems. Users have reported improvements in service delivery by leveraging the analytics provided by the software, allowing them to gain insights into their clients and make data-driven decisions. Additionally, the secure database system has effectively stored customer contacts, ensuring that valuable information remains safe and easily accessible.
Customer engagement has significantly increased as a result of using the software, leading to higher sales and attracting more clients. By enhancing the overall customer experience, businesses have been able to identify and connect with members who love their product and encourage them to spread the word online. The availability of data has also enabled users to delve deeper into problems and work towards finding effective solutions.
Furthermore, the Local Measure Guest Experience Suite offers a centralized platform for managing social media platforms, providing a one-stop solution for businesses. Users can easily review and manage customer sentiment through a single dashboard, making customer engagement more accessible to a larger number of team members across multiple hotels. The software's multi-business overview feature allows users to efficiently manage social posts across different accounts in one place. This streamlines workflows and improves efficiency for businesses with multiple locations or brands.
In addition, users have found value in the ability of the software to help them find organic content to share with their members, enhancing engagement further. The platform's communication capabilities provide an effective means for businesses to get in touch with their guests and interact with them seamlessly.
Overall, the Local Measure Guest Experience Suite addresses various business challenges such as improving service delivery, increasing customer engagement, managing social media platforms effectively, and enhancing the overall customer experience. By leveraging the software's features and capabilities, businesses can achieve better outcomes and drive success in today's competitive landscape.
Elegant and Convenient Customer Center: Users have praised Local Measure's customer center for its elegance and convenience, allowing potential customers to interact with their business at their own convenience.
Multi-Channel Integration: Several reviewers have appreciated the software's ability to easily connect multiple channels and communication platforms. This feature has been particularly helpful in streamlining workflows and improving efficiency.
Easy Monitoring of Social Media Platforms: Many users have found Local Measure's app to be a convenient tool for overseeing multiple social media platforms across a portfolio of hotels. The app allows them to monitor activities and engage with visitors on the go, making it an invaluable asset for managing online presence effectively.
Lack of Tutorial Videos: Some users have expressed the need for more informational tutorial videos to be easily accessible for their teams.
Cumbersome Social Media Publishing: Users have found the process of scheduling and publishing posts to social media platforms, particularly Instagram, to be cumbersome as they are required to manually publish content using the Local Measure app on their phone.
Additional Step Required for Publishing: Users find it inconvenient to have to go through an additional step and use another app for publishing content, which can be seen as a drawback in terms of efficiency and user experience.