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SolarWinds Loggly

SolarWinds Loggly

Overview

What is SolarWinds Loggly?

Loggly is a cloud-based log management service provider. It does not require the use of proprietary software agents to collect log data. The service uses open source technologies, including ElasticSearch, Apache Lucene 4 and Apache Kafka.

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Recent Reviews

TrustRadius Insights

Loggly has proven to be an invaluable tool for a wide range of use cases, allowing users to effectively troubleshoot and prevent issues. …
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Loggly rocks

8 out of 10
December 15, 2020
Incentivized
Loggly is a neat a straight forward product. We use to centralize most of our application and security logs, including WAF data which we …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Standard

$79

Cloud
per month/billed annually

Pro

$159

Cloud
per month/billed annually

Enterprise

$279

Cloud
per month/billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.loggly.com/plans-and-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is SolarWinds Loggly?

Unified Log Analysis and Log Monitoring

With environments spanning on-premises, hybrid, and public cloud environments, IT operations and application teams are inundated with unrelated events, issues, and logs. Every outage or slowdown directly impacts the business, either in lost productivity or lost revenue. Issues must be diagnosed rapidly and resolved across all the dynamically changing components underpinning your heterogeneous web applications, services, and infrastructure.

SolarWinds® Loggly® is presented by the vendor as a cost-effective, hosted, and scalable full-stack, multi-source log management solution combining powerful search and analytics with comprehensive alerting, dashboarding, and reporting to proactively identify problems and significantly reduce Mean Time to Repair (MTTR).

SolarWinds Loggly Features

  • Supported: Highly responsive search at scale
  • Supported: Interactive shareable dashboards
  • Supported: Anomaly detection and alerts
  • Supported: Dynamic Field Explorer™
  • Supported: Rapidly pinpoint bottlenecks and failure points
  • Supported: Collaborate with all stakeholders
  • Supported: New shared agent that collects metrics and logs
  • Supported: Add trace context to your logs

SolarWinds Loggly Screenshots

Screenshot of Streamlined Log AnalysisScreenshot of Monitoring & AlertingScreenshot of Screenshot of Screenshot of

SolarWinds Loggly Integrations

SolarWinds Loggly Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Loggly is a cloud-based log management service provider. It does not require the use of proprietary software agents to collect log data. The service uses open source technologies, including ElasticSearch, Apache Lucene 4 and Apache Kafka.

Splunk Enterprise, Sumo Logic, and Rapid7 InsightOps are common alternatives for SolarWinds Loggly.

Reviewers rate Usability highest, with a score of 7.8.

The most common users of SolarWinds Loggly are from Mid-sized Companies (51-1,000 employees).

SolarWinds Loggly Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)25%
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Comparisons

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Reviews and Ratings

(80)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Loggly has proven to be an invaluable tool for a wide range of use cases, allowing users to effectively troubleshoot and prevent issues. With its syslog digest capabilities, users can sift through logs to identify the root cause of outages and errors, creating alerts for future prevention. By serving as an aggregation point for streaming logs from network access switches and core routers, Loggly efficiently manages large volumes of data. This makes it a valuable tool for support and engineering teams, providing alerting, monitoring, and issue triage solutions. Additionally, Loggly acts as a central repository for logs from PHP-based apps and servers, offering reports, analysis, and aggregation from different sources. Its flexibility extends to monitoring and debugging large-scale application platforms leveraging multiple microservices. By providing detailed information across different environments, Loggly enables efficient issue tracking and resolution. It also aids in meeting auditing requirements by logging network activity and providing proof of network monitoring. Furthermore, Loggly is widely used to troubleshoot systems, gain insights into performance and health, and visualize trends through its dashboard and alarm capabilities. Whether it's monitoring web traffic, capturing logs to identify security threats on internal and external websites, or monitoring integrations between websites and APIs, Loggly proves to be an essential tool in enhancing monitoring capabilities. Its ability to capture the behavior of software applications during development allows for easier investigation and setting up alerts to prevent service disruptions. Loggly is considered a modern platform for log-file analysis due to its compatibility with Linux systems, plaintext config files, utilization of web standards, and open-source friendly nature. Overall, Loggly plays a crucial role in troubleshooting server and application issues by providing effective solutions for resolving problems.

Intuitive and Easy to Use Interface: Users consistently praise Loggly's intuitive and easy-to-use interface, stating that it simplifies tasks and makes them easier to perform. The user-friendly design allows for quick navigation and access to log data, enhancing overall usability.

Highly Effective Alerting System: Many users appreciate the flexibility and effectiveness of Loggly's alerting system, finding it easy to set up alerts for specific events. Notifications can be received through email or Slack, ensuring that users stay informed about critical issues in their applications.

Comprehensive Integration Options: Reviewers value the extensive integration options provided by Loggly, which support a wide range of log sources and platforms. This feature enables users to consolidate logs from different sources into a centralized location for monitoring and analyzing data effectively.

Confusing User Interface: Many users have expressed frustration with Loggly's user interface, stating that it is confusing and difficult to navigate. They find it challenging to perform tasks effectively due to this issue, which negatively impacts their overall experience with the platform.

Cumbersome Query Language: Some users have found Loggly's query language to be cumbersome and unintuitive. They believe that using the query language adds unnecessary complexity to their log analysis process, making it more time-consuming and challenging to extract meaningful insights from their logs.

Difficulty in Sending Logs: Several users have encountered difficulties when trying to send logs to Loggly, particularly depending on the source system they are using and the level of control they have over it. This has caused inconvenience for these users as they face challenges in seamlessly integrating their logs into Loggly for effective analysis and monitoring.

Users commonly recommend considering alternatives and exploring other options in addition to Loggly. They suggest looking into different logging and monitoring solutions before making a decision.

Another common recommendation is to ensure the correct data is inputted and to tweak the data sending process if necessary. Users advise being careful with the data that is being sent to Loggly and making any necessary adjustments to improve the accuracy of the logs.

Integrations and tools are also mentioned as important factors to consider. Users suggest looking into the available integrations and using tools to build the desired structure for log management and analysis.

It is worth noting that some users recommend spending time reducing log noise and standardizing the log entry process. They emphasize the importance of streamlining the logs to avoid unnecessary clutter and confusion.

Additionally, users suggest using Fluentd as an adapter to ensure Loggly receives all the necessary information. They find it helpful for ensuring smooth communication between systems.

Having someone knowledgeable who can provide training on Loggly is also recommended by users. They believe that having assistance from an expert can greatly enhance the user experience.

Organizing requests and their results is another recommendation made by users. They find Loggly useful in this regard, as it helps them keep track of their requests and easily access the corresponding results.

While many users find Loggly to be a good initial solution, some mention that costs can increase as usage grows. It is advised to keep this in mind when considering long-term usage of the platform.

Overall, users describe Loggly as an excellent solution for debug log management and analysis. They appreciate its functionality, especially with the addition of the live-tail client. Some users compare Loggly to LogEntries and note that they find Loggly to have better polish.

Attribute Ratings

Reviews

(1-25 of 49)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Not surprisingly, SolarWinds Loggly does a great job of capturing logs.
  • SolarWinds Loggly has really good reporting and data filtering built into the system.
  • SolarWinds Loggly has alerting built into the platform that allows you to create custom notifications. The notifications allow you to proactively see an issue before it affects the end users.
  • SolarWinds Loggly has prebuilt plugins for some of the most common data sources. We've only needed the NGINX integration and it was really easy to setup and configure.
  • SolarWinds Loggly's customer service has always been responsive and easy to work with.
  • It would be great if you could setup SolarWinds Loggly to send a daily summary to your inbox so you can see yesterday's logs without having ot log into SolarWinds Loggly.
  • It would be nice to have the ability to share a report with a colleague or outside vendor via email.
Dean Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Graphical view of logs allowing quick deep dive and analysis.
  • Allows easy search across days, a typical log file is per day.
  • Easy to search on specific key words.
  • Straight forwards to setup.
  • More AI for creating useful dashboards.
  • More plugins for application types i.e. apache.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Keeping logs from different integrations in 1 place
  • Being able to filter to find the relevant logs
  • Sending notifications when some logs occur
  • More options when setting up alerts would be welcome
  • Being able to update an alert query once it is created
  • When selecting 'view before and after events', keep the same search parameters (tags, for example)
Score 9 out of 10
Vetted Review
Verified User
  • syslog digest
  • alerts based on syslog contents
  • sanity check on number of daily log events
  • post mortem on outages
  • the interface could be more intuitive
  • repetitive syslog dialog could either be highlighted or ignored by user choice
  • when a source spikes it's name could be included in the volume alert email
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We love that we get 1gb of log storage per day (a limit we'll probably never even come close to touching)
  • We are able to send alerts based on thresholds that we set.
  • The Search feature is very powerful and it allows you to save searches.
  • The UI is a bit outdated.
  • Longer log storage would be great.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Multiple sources for the logs, the amount of log sources available in Loggly is amazing! You can log from almost everything you can have running out there.
  • The charts and dashboards, it's really easy to find and see the information you need to find problems you might be having without noticing.
  • Centralization and aggregation, having multiple auto-scalable microservices running Loggly makes it really easy to centralize and aggregate all the data coming from these microservices.
  • The volume pricing scheme is tricky, as usually, you don't need more features but just more volume. I think a big improvement would some per/GB/MB pricing scheme if the volume is so important and not the 200MB, 1GB, and 100GB per day jumps that forces you to be controlling how much you log because, usually in the case of an incident, you can have more than 1GB per day but then on a normal day volume can fall below 200MB.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Intuitive step-by-step filtering by message attributes.
  • Collapsing/extending log event data.
  • Flexible log list presentation with selection of attributes to present.
  • Graphical presentation of log events.
  • Ability to filter out specific type of messages from the list to focus on important ones. Filter by example.
  • Ability to send separate streams with cheaper cost and deeper storage, slower access times on demand only in specific cases.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The search engine particularly quick.
  • The ability to separate the access to various namespaces.
  • Sometimes the filters for the requests fail and we do not know why
  • We had issues with the SSO : the users had access to all the namespaces
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easily takes sys-log connections from an app's standard output.
  • Easy to navigate the user interface.
  • Begins ingesting logs as soon as the connection to an app is made.
  • Having to add users to Loggly after having created them in AppOptics could be improved.
  • When search parameters are too specific Loggly often has a hard time filtering for what I'm looking for.
  • While it's easy to navigate, the UI isn't very pretty.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy enough to set up between our Azure environment and our on-prem.
  • Customizable to our needs.
  • No noticeable limitations to logging.
  • There was once a difficult issue to assess where the logs were occurring/transferring far too often, costing us additional data charges in Azure. Would be nice to have built in alerts for this kind of abnormal behavior.
October 02, 2020

Fire and forget logs

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Keeps working!
  • Fast searches.
  • Easy to configure searches - you don't have to be an expert in RegExp...
  • Not all searches are intuitive.
  • We have to use a log aggregating device to ship our logs to Loggly as our network devices can not connect on an encrypted protocol. I would prefer if we could use some sort of VPN-based connector to ship logs securely.
  • Sometimes when drilled down, it can be difficult to fully reset a search term to back all the way out of a drill down.
Simon Clarke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The collection tools for Loggly are very strong and the setup for those tools is incredibly easy.
  • Support are fairly quick to respond and super helpful.
  • Capturing and interrogating logs is easy across many deployments, platforms and devices.
  • Sometimes queries don't work as you think they should.
  • Getting data arranged so that everything comes to play is fiddly.
  • Daily data limits can be a pain if you have a spike in logging.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Vendor-hosted and fully managed.
  • It performs reasonably well.
  • User management is awful (deleted users are "renamed" and still appear in the system; no SSO).
  • Pricing is too high, given the limited features (yes, it's cheaper than many alternatives but they offer much more functionality).
  • UI feels clunky and dated.
  • Only 2 customer tokens allowed - why?
  • Pricing only based on basic ingestion/retention values - what about e.g. retaining ERROR logs for longer than DEBUG logs, or retaining PROD logs longer than DEV logs?
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Loggly is easy to integration. If you can make JSON from your logs you can use it. Adding it to a Python stack was trivial. Standard python logging, Loggly backend.
  • Easy user management to allow people see view the logs.
  • Documented API to retrieve and query the logs.
  • The search interface. It remembers the last time window you chose. So you constantly are looking at the wrong logs.
  • Everything is chunked on words. So searching for say an email address does not consistently work be it breaks someone@somewhere.com into someone, somewhere, com.
  • filtering in the results is quite limited. Copy and paste is often broken by how the results are displayed.
  • Finding the link to share a particular log is a process of frustration of finding just the right place to click to make the buttons appear.
Richard Davies | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Aggregate logs from different sources.
  • Easily sort and filter logs based on ad-hoc parameters.
  • Create charts based on logs.
  • Can be difficult to send logs to Loggly depending on your source and how much flexibility/control you have over your source system.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • A key feature for me is drilling down logs, finding what I am looking for quickly.
  • Creating graphs and dashboards for important information at a glance.
  • Setting alarms in case something unexpected happens.
  • Adding log sources is easy.
  • Users that want to use Loggly to its full power need to invest some time.
  • It's not very cheap.
  • I struggled adding logs with dynamic names.
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