Name: LogicManager
Rating: 8 (3 reviews)
Author: LogicManager

Communications Outsourcing

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Java Technologies

Software Repositories

Development

Business Intelligence (BI)

Collaboration

Contract Management

Electronic Signature

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (USA)

Data Mapping

Data Observability

Data Privacy Management

Fraud Detection

Governance, Risk & Compliance

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Operating Systems

Packet Analyzer

Single Sign-On

Smart Contracts

Software Defined Storage (SDS)

Software Distribution

Solid State Drives

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Content Creation

Digital Signage

Email Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Animation

Building Information Modeling (BIM)

Equipment Rental

Insurance Suites

Investment Portfolio Management

Legal Billing

Public Sector Software

Tax Practice Management

Vertical-Specific

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### Reporting and Analytics
Users generally praise LogicManager's reporting and analytics capabilities, highlighting the ease of developing incident reports and generating concise summaries for executive review. While some users find the reporting module to be comprehensive and challenging to navigate initially, the support team efficiently addresses any issues encountered, leading to improved understanding and utilization of the reporting features. Additionally, users appreciate the customizable reporting options available, allowing for tailored reports to meet specific business needs. Despite some initial challenges, users acknowledge the value of LogicManager's reporting and analytics tools in enhancing decision-making processes and overall operational efficiency.

### Automation and Workflows
Users consistently praise LogicManager's automation and workflows capabilities. They appreciate the ease of configuring workflows and automation rules independently, without constant reliance on external support. The ability to customize workflows, build reports, and automate tasks has significantly increased efficiency and streamlined processes for various departments. Users find the centralized repository for all risk data and the elimination of manual reminders through automation particularly beneficial. Additionally, the flexibility to make changes to event details, workflows, and permissions without IT support is highly valued. LogicManager's automation and workflows functionalities have empowered users to transition from manual processes to almost fully automated programs, resulting in significant time and cost savings. The platform's customizable nature, intuitive interface, and insightful staff support have made automation and workflows within LogicManager a valuable asset for enhancing operational efficiency.

### Risk Management
Users consistently praise LogicManager's robust risk management capabilities. They appreciate the centralized view of risk data, the ability to actively identify and manage third-party risk, and the ease of logging and tracking incidents for further mitigation strategies. The software's clean and comprehensive risk, mitigation, and compliance flow, along with its user-friendly interface, have been highlighted as key strengths. Additionally, users value the customizable features that allow for tailored risk plans and reports to adapt to the ever-changing industry landscape. LogicManager's ability to streamline risk assessments, compliance reviews, and vendor assessments has been commended, with users noting increased efficiency and productivity in transitioning from manual to automated processes.

### Compliance Management
Users generally praise LogicManager's compliance management capabilities. They appreciate the centralized processes that create efficiencies across the organization, allowing for automation of reminders to ensure ongoing compliance with federal regulatory requirements. The software's clean and comprehensive Risk, Mitigation, and Compliance flow is highlighted as intuitive and easy to follow, with useful reports that are easily understandable for users. Additionally, the availability of additional modules for contract management and policy libraries is seen as a valuable bonus.

### Regulatory Compliance
Users generally praise LogicManager's regulatory compliance capabilities. The software's regulatory compliance functionality is seen as a strong point by many, with users appreciating its ability to track, analyze, and report on compliance requirements in alignment with regulatory standards. LogicManager's support in creating standardized processes for assessing and implementing regulatory changes has been well-received, reducing company compliance risk and workload significantly. While there may be some differing opinions on other aspects of the platform, the consensus remains positive regarding its regulatory compliance features.

### Implementation and Configuration
Users generally praise LogicManager's implementation and configuration capabilities. They appreciate the ease of use and the availability of implementation specialists who provide valuable support throughout the process. Some users find the implementation process slightly intimidating, but overall, they acknowledge the flexibility and user-friendliness of the configuration options. While there are minor drawbacks such as the lack of self-service import functions in certain areas and the complexity of interlinking information, users find that LogicManager's implementation and configuration features contribute positively to their overall experience with the software.

### Customer Support and Services
Users consistently praise LogicManager's customer support and services across a variety of functionalities. The feedback highlights the exceptional level of support provided by the customer service team, with users commending the prompt and effective assistance received. Many reviewers express satisfaction with the personalized attention and dedication of the support staff, emphasizing their willingness to go above and beyond to address user needs. Additionally, users appreciate the ease of access to customer support through various channels such as chat, knowledge-based articles, and webinars, which are described as clear and informative. The overall sentiment regarding LogicManager's customer support and services is highly positive, with users valuing the robust support system in place to assist them in maximizing the platform's capabilities.

### Vendor Management
Users unanimously praise LogicManager's robust vendor management capabilities. They appreciate the centralized location for all vendor processes and documents, the ability to customize without code, and the efficiency gained from automating tasks. LogicManager has provided structure and organization for vendor management, making it easier to track exceptions, conduct vendor reviews, and manage vendor relationships effectively. Users find that LogicManager serves as a valuable partner in their vendor management success, offering ongoing support and consulting to enhance their ERM practices. The platform has enabled users to streamline their vendor onboarding processes and effectively manage risks associated with their vendors, transitioning from manual spreadsheet-based methods to a more sophisticated and efficient system.

### Incident Management
Users generally believe that LogicManager's incident management functionality is a strong asset, providing a smooth and efficient process for tracking and addressing incidents within the organization. While some users found the reporting aspect to be a bit complex initially, the support team was able to assist in resolving any issues. The software's ability to streamline incident reporting and facilitate data analysis for informed decision-making has been well-received by users, leading to improved communication and targeted goal-setting within the organization.

Users highly recommend getting the enterprise license for access to all features and maximizing the value of the software. They also suggest working closely with the account representative to fully explore and understand all the features. Another common recommendation is to take the time to learn about the software and leverage its capabilities for safer operations and desired solutions. Additionally, users appreciate the reliability of the software and commend the great customer support provided. Overall, these recommendations highlight the importance of utilizing the software's full potential through licensing, cooperation with representatives, and continuous learning. Users find value in its reliability and customer support.

LogicManager headquartered in Boston, Massachusetts offers governance, risk management, and compliance (GRC) software.

The MasterControl Quality Excellence suite bundles a number of products supporting work quality and compliance including training and exams, incidents and corrective actions (CA), documents and change, and other modules.

MasterControl Quality Excellence

Donesafe is Health, Safety and Environment software that connects a management system from workers in the field to the management team in the boardroom, Donesafe was acquired by Health & Safety Institute (HSI) in February 2020.

Small

Medium

Large

HSI Donesafe

LogicManager

Risk Management

Likelihood to Recommend

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Risk Management Software and Solutions

LogicManager helps me in streamlining processes with a range of automated tools for better risk identification, monitoring, and reporting. It assists us in managing vendor lifecycle using the vendor onboarding and offboarding as well as streamlining the process with automated reminders that ensure vendors owners timely review and approve information for accuracy.

Cost-free unlimited advisory services
Solution library and integration hub
Zero code implementation

Reducing of projects overhead costs
Delay in its deliverables to its clients
More focus should be on customers that are looking for the solution to a discrete task

Automated workflows
Out-of-the-box scoring criteria
In-depth due diligence resources

Easy to facilitate auto-extraction of key contract terms like renewal dates, notification requirements
The capability to provide liability limits and dispute resolution terms so it can automatically send reminders
Its consulting services for governance, risk, and compliance, which assists us in making the workflow streamline

LogicManager

Overview

What is LogicManager?