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LogicMonitor

LogicMonitor

Overview

What is LogicMonitor?

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

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Recent Reviews

New LM Customer Experience

8 out of 10
June 20, 2023
We use LM in our organization to monitor a global network of 500+ windows and Linux servers. We have a small server team so we need the LM …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Enterprise

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Cloud

Website Monitoring

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Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logicmonitor.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is LogicMonitor?

LM Envision is a SaaS-based unified observability platform that enables digital enterprises to adopt a cloud-ready operating model for meeting key business demands. LM Envision provides clarity across hybrid enterprise IT, brings diverse IT and development teams together to solve complex problems, and enables IT to innovate faster while improving operational efficiency to the critical IT services they deliver.

LM Envision aims to offer an alternative to the tool sprawl that exists in many organizations today. By leveraging a platform that enables collection, analysis, contextualization insights and exploration of observability data across traditional and modern environments, it helps IT teams to remove the blind spots that come from siloed monitoring tools. And it enables IT teams to rally around a platform that offers a “single source of truth” to quickly triage and resolve problems, leverage AIOps to spot performance trends, and shift their time and investment from operation tasks to work that drives innovation for the enterprise.

LogicMonitor Features

  • Supported: Infrastructure Monitoring
  • Supported: Network Monitoring
  • Supported: Cloud Monitoring
  • Supported: Logs
  • Supported: Server Monitoring
  • Supported: Remote Monitoring
  • Supported: AIOps (data forecasting, root cause analysis, dynamic thresholds)
  • Supported: Database Monitoring
  • Supported: Container Monitoring
  • Supported: Synthetic Website Monitoring
  • Supported: APM
  • Supported: Storage Monitoring
  • Supported: Virtual Machine Monitoring
  • Supported: Configuration Monitoring
  • Supported: Topology Mapping
  • Supported: Customizable Dashboards
  • Supported: Alert Escalation Chains
  • Supported: Reporting
  • Supported: Alerting
  • Supported: 24x7 Live Technical Engineer Support

LogicMonitor Screenshots

Screenshot of AIOps features for enterprises using technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision's comprehensive monitoring and observability capabilities across the IT infrastructure, that help to identify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Monitoring that ensures servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of LogicMonitor remote workforce monitoring, which ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Unified cloud monitoring across a hybrid multi-cloud ecosystem.Screenshot of LM Logs delivering log analysis at enterprise scale.

LogicMonitor Videos

LogicMonitor helps Abrigo maintain 99.99% uptime
GCISD accelerates digital transformation with LogicMonitor
who is LogicMonitor?
Carrier partners with LogicMonitor in path to unified observability

LogicMonitor Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

Datadog, PRTG Network Monitor, and Dynatrace are common alternatives for LogicMonitor.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of LogicMonitor are from Mid-sized Companies (51-1,000 employees).

LogicMonitor Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)41%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(319)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Idan Lerer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We deployed the LogicMonitor to our customers' big data enterprise production system, our SaaS solution, and our WW infrastructure. Our goal of deploying LogicMonitor was to consolidate all our monitor solutions to a single SaaS-based solution with a single view across all our customers' SaaS and WW infra. This allows us to be more proactive and improve the overall uptime of the systems.
  • Easy to customize
  • Fast UI
  • Central monitoring system
  • Easy to use
  • Use more predictive solutions using AI and ML
  • Logs
  • Looks like an old UI
  • Build in data sources for SQL, Microsoft
  • DB monitoring
LogicMonior is a perfect fit to our needs. It's easy to use, can monitor our global hybrid infrastructure. Using customized data sources, we can monitor up to the application level and see the correlation between different components after we developed our own dashboard which was easy to use. We can monitor our end to end ETL process, performance and the overall health of our big data solution.
  • Proactive with good uptime.
  • We save hundreds of man-hours per year.
LogicMonitor was easier to customize per our needs. We could deploy it globally with some limitations we have (e.g. only one server per site can go outside the internet) and without a lot of external support.
LogicMonitor support is very good. Their response time is fast and we didn't have any issues.
We have hybrid infrastructure, on-prem owned by our customers, on-prem owned by our company, public cloud and private cloud. We monitor about 80 different locations and installations, with a total of about 450 servers, a mix of Windows, Linux, Ms SQL, Big Data platforms (Vertica and Hadoop).
The only maintenance you need to do is to import data sources or develop your own data sources. We didn't have any issue with the LogicMonitor back-end up-time or availability. The configuration is easy and self-exploration/customization. If you want to do advanced data sources, make sure you know how to write code, but Overall, this is an easy tool to use.
We moved from about 70 Microsoft System Center (SCOM) servers to a single central solution. We could reduce hundreds of man-hours using LogicMonitor.
The UI looks like a very old one
10
10
high skil
  • Monitor the entire infra.
  • Alert for production critical issues
  • Be Proactive
  • Correlation between components
  • Customization
  • Log - Get insights from logs
  • More configuration
  • Application layer monitor
Yes
System Center
  • Product Features
  • Product Usability
Nt much, this is one of the best monitoring tool I ever used
  • Implemented in-house
No
Change management was a minor issue with the implementation
  • We didn't have
No
  • Online training
  • in-person training
Add good training
The training is good but room to improve
Yes, no problem
No, easy to use
No
Yes - we have customized the interface extensively
Yes - we have added extensive custom code
We add a lot of data sources
No
No, we know to do most we need
Yes
Their support is very good an help us with the deployment
  • To customize and create data sources
  • Monitor the logs
Yes
  • Our product
Very depth
  • SQL DB
  • Vertica DB
Not deep enoug
  • API (e.g. SOAP or REST)
Scripting,
JDBC
It was easy but room to improve
More built in data sources
The tried to help
It was good exp.
Pricing
No
Yes
Didn't feel it as a cloud system
  • Consolidate into on SaaS tool
  • More application layer monitor
Yes
enterprise
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is our network monitoring system for our private cloud. It monitors all components in our infrastructure and alerts to a centralized network operations center that remediates the issue at hand. Consumers of LogicMonitor include our Cloud Operations team, Developers, QA, DevOps and Customer Support. The business problem it addresses is to try to catch customer impacting issues and remediate them before the customer even knows about them.
  • Huge inventory of pre-built templates for monitoring things from Power PDUs to blade servers.
  • Robust groovy scripting language that would enable administrators to add monitoring that is specific to your company.
  • Uptime, uptime, uptime, uptime =). In the close to four years that we have used LogicMonitor, they have had one or two incidents of downtime.
  • Eat to set up. The collector install takes minutes to install. I literally added hundreds of hosts within a day.
  • Missing robust support for some fundamental things like SNMP traps.
  • Support team is going through some growing pains. The people and coverage is growing but product expertise and customer experience is degrading. I am sure they will fix this though.
  • They are in the middle of transitioning to a new UI. It looks better but is a lot harder to use for people that have been on the old UI for a long time. Probably just an issue with legacy customers.
We have a small monitoring team. LogicMonitor has allowed us to grow our infrastructure monitoring from 1000 to 2000 to 3000 without needing to spend a lot on headcount to maintain a traditional monitoring system. They should work for a lot of companies given they can monitor anything from 10 devices to 10000 devices across all technology stacks.
  • Money saved on capital expenditure to buy servers for a monitoring system. All our logicmonitor collectors are on virtual machines.
  • Money saved on operating expense for headcount to maintain a huge monitoring system. Very low headcount to maintain a SaaS solution.

We had Zabbix before using Logicmonitor. We ran into massive scalability issues when trying to go past 2000 devices.

We spent a lot of time researching and trying to architect the system to work. However, despite our efforts we still missed alerts and customers were impacted due to the failed monitoring.

We had no scaling issues at all with Logicmonitor. We have tripled in size since we started using Logicmonitor and it all has been totally painless.

120
Cloud Operations
- Network Administrators
- Network Operations Center
- System Administrators
- Database Administrators
- Telecom Administrators
Developers
Customer Support
1
The minimum requirement is to know monitoring technologies in general. (e.g. SNMP, MySQL, http etc). Adding basic monitoring is a entry level position. Adding new monitoring will require scripting abilities or advanced knowledge of the product.
  • Service uptime monitoring
  • Capacity management
  • Inventory
  • Synthetic transaction monitoring (e.g. create interaction that simulates user interactions)
  • Business intelligence reporting
  • Amazon Cloud monitoring
The only reason we would leave logicmonitor would be price. Everything else has been really really good.
  • Implemented in-house
Yes
We started with a couple of hosts first to see how it works and if it would have any impact to our servers. Once we confirmed no impact, we migrated in batches of 20-100.
Change management was a big part of the implementation and was well-handled
None. Change management is processed already in case and we deployed Logicmonitor with that in mind.
  • Silly mistakes done by administrators. (e.g. mistyped SNMP community string)
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
No
There is no such thing with LogicMonitor. As a SaaS solution, support is backed into the cost of the product.
Sometimes I think I know more about the product than the newer guys do. Therefore it has to be escalated and you have to wait.
We added monitoring for RabbitMQ queue statistics. So the template would just poll the rabbitmq servers and get the stats for every single queue. After this monitoring was added, we noticed an increase in CPU utilization. Apparently polling 5000 queues from one rabbitmq server was taxing one cpu out of the server. When I brought this to support's attention, they were able to refactor the template and made it a lot lighter on the CPU. I thought that case showed excellent understanding and ability to solve problems.
  • Adding hosts to the platform
  • Adding groovy scripts for custom monitoring
  • Adding collectors to expand capacity
  • Clicking through the device tree structure when there are 20 host groups and 3000 nodes
Yes
I would say it is beta quality right now. The main webpage has single sign on but that does not work with the mobile interface. Mostly the mobile interface is designed to login to interface with current alerts.
The UIs on both the computer and phone browser could be more user friendly
Yes
90% of the time the release goes smoothly. Interaction with the customer can be greatly improved. (e.g. informing customer maintenance has been [done] and maintenance has ended). There was one one case where I found an issue after the release happened. There were a few cases where they found issues with the release and cancelled my rollout.
  • Local cache of monitoring data. If network is down, the collector would cache the metrics for up to 30 minutes and will send it once the network is back up
  • Website checks from collectors
No
No
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