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LogicMonitor

LogicMonitor

Overview

What is LogicMonitor?

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

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Recent Reviews

New LM Customer Experience

8 out of 10
June 20, 2023
We use LM in our organization to monitor a global network of 500+ windows and Linux servers. We have a small server team so we need the LM …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Enterprise

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Cloud

Website Monitoring

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Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logicmonitor.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is LogicMonitor?

LM Envision is a SaaS-based unified observability platform that enables digital enterprises to adopt a cloud-ready operating model for meeting key business demands. LM Envision provides clarity across hybrid enterprise IT, brings diverse IT and development teams together to solve complex problems, and enables IT to innovate faster while improving operational efficiency to the critical IT services they deliver.

LM Envision aims to offer an alternative to the tool sprawl that exists in many organizations today. By leveraging a platform that enables collection, analysis, contextualization insights and exploration of observability data across traditional and modern environments, it helps IT teams to remove the blind spots that come from siloed monitoring tools. And it enables IT teams to rally around a platform that offers a “single source of truth” to quickly triage and resolve problems, leverage AIOps to spot performance trends, and shift their time and investment from operation tasks to work that drives innovation for the enterprise.

LogicMonitor Features

  • Supported: Infrastructure Monitoring
  • Supported: Network Monitoring
  • Supported: Cloud Monitoring
  • Supported: Logs
  • Supported: Server Monitoring
  • Supported: Remote Monitoring
  • Supported: AIOps (data forecasting, root cause analysis, dynamic thresholds)
  • Supported: Database Monitoring
  • Supported: Container Monitoring
  • Supported: Synthetic Website Monitoring
  • Supported: APM
  • Supported: Storage Monitoring
  • Supported: Virtual Machine Monitoring
  • Supported: Configuration Monitoring
  • Supported: Topology Mapping
  • Supported: Customizable Dashboards
  • Supported: Alert Escalation Chains
  • Supported: Reporting
  • Supported: Alerting
  • Supported: 24x7 Live Technical Engineer Support

LogicMonitor Screenshots

Screenshot of AIOps features for enterprises using technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision's comprehensive monitoring and observability capabilities across the IT infrastructure, that help to identify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Monitoring that ensures servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of LogicMonitor remote workforce monitoring, which ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Unified cloud monitoring across a hybrid multi-cloud ecosystem.Screenshot of LM Logs delivering log analysis at enterprise scale.

LogicMonitor Videos

LogicMonitor helps Abrigo maintain 99.99% uptime
GCISD accelerates digital transformation with LogicMonitor
who is LogicMonitor?
Carrier partners with LogicMonitor in path to unified observability

LogicMonitor Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

Datadog, PRTG Network Monitor, and Dynatrace are common alternatives for LogicMonitor.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of LogicMonitor are from Mid-sized Companies (51-1,000 employees).

LogicMonitor Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)41%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(318)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
October 11, 2022

LogicMonitor Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it for monitoring majority of our systems. The biggest advantage is fast adaptation compared to some other monitoring tools.
  • Easy to use thanks to the modern user interface.
  • Very little technical troubleshooting needed. Everything just works.
  • Monitored data is stored up to two years.
  • Mass editing.
  • No dark theme.
  • Mobile app could be better.
LogicMonitor is a perfect tool for sysadmins who don't want to spend any time on developing the monitoring tool, but rather just to use it. LogicMonitor is not a RMM tool so fixing the alerts will require some extra effort.
  • The Licensing model is easy to understand.
  • The licensing model makes budget estimations much easier.
LogicMonitor staff feels rather like a family then an enterprise support. At least to me they are more friends than nameless and faceless empolyees.
LogicMonitor requires very little technical knowledge to get started. You can work your way into more technical details if you prefer so, but the product itself works out-of-box.
Very good and friendly technical support.
Pricing can be steep in the begining but as you grow you will notice the real benefits of LM.
Licensing model was the best one compared to other tools we have evaluated at the time. This includes some extra features other tools require additional licenses for.
Zachary Brand | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Originally, we didn't have a monitoring solution that could really do everything we needed to, so we had to stitch it together with multiple solutions. LogicMonitor has allowed us to consolidate tools, reducing tech debt in these other tools and the capabilities have allowed us to reduce our alert volume by over 90%. We are also an MSP, so we also use it to replicate the efficiencies gained internally with our customers as well. More recently, we've been able to pull in data from other sources, O365, our phone system, Azure, etc... to build IT Operations dashboards that give us insights in one place rather than multiple different admin centers across all these products. This has allowed us to be proactive with customers and let the data of these dashboards tell a great story. Very pleased with the product, customer success team, product team, and LogicMonitor as a whole.
  • Improved IT Visibility
  • IT Operations Dashboards
  • Insights into the past and predicting the future
  • Reduce alert noise
  • I'm pleased with the direction of the company, no feedback for now.
LogicMonitor is great for organizations needing to get better visibility into their IT Operations and those needing to reduce workloads so that their IT teams can focus on more strategic projects.
  • Reduced alert volume over 90%
  • Consolidated tools, less license spend
  • Cloud centric, reducing infra foot print and cost
We love our support team, they do a great job engaging with us and helping us get the most out of the tool
We've been able to train much of our staff on LogicMonitor, through the training tools they have made available. We have many people on our team certified in LogicMonitor.
I wasn't here during implementation
Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor provides us with valuable insight into the operational status of the university's technology assets, whether those are on-premises network connectivity, hypervisors and servers or Cloud-delivered compute and storage. We try to leverage the observability LogicMonitor delivers to proactively ensure that technology-dependent business functions are supplied effectively. We rely on LogicMonitor's alerting capabilities to inform us when operations are not performing as expected.
  • LogicMonitor supports a wide range of technology products and services
  • LogicMonitor's reliability has been far higher, and its administrative burden far lower than previous generations of on-premises products that attempt to provide similar functionality
  • LogicMonitor has well-developed out-of-the-box alert thresholds and very effective and flexible notification delivery options
  • LogicMonitor itself is relatively easy to install (note: that does not mean installations need no planning!)
  • LogicMonitor iterates existing features and adds new functionality quickly so it can be hard to keep pace as a customer; particularly if your use case does not demand movement at the same pace.
  • It would be valuable if LogicMonitor was able to find a way to license its various capabilities (LM-Cloud, -Logs, -Services, -Config) that allowed them to be adopted with a more a la carte and/or transient term approach.
LogicMonitor is extremely effective in use-cases like ours where there is not a team dedicated to IT monitoring and alerting. We have so few of us that we simply can't afford to spend time "holding a product's hands" just to keep it working. LogicMonitor works reliably and effectively for us with minimal levels of administrative overhead. One scenario where LogicMonitor may not be appropriate would be where there is a large amount of on-premises connectivity and security infrastructure but not any on-premises storage infrastructure.
  • Overall, we believe LogicMonitor has had a positive effect on our IT operations, helping us be better at "right-sizing" assets and restoring service in outage situations. Though I will say this is difficult to quantify explicitly in our Higher Ed environment.
  • Overall, we believe that LogicMonitor has had a very positive effect on our IT operations. We spend nearly all of our time focusing on technology operations instead of trying to keep a monitoring product working.
LogicMonitor's support teams are always accessible and responsive; this is true for both technical and non-technical customer support. However, see my earlier comment about LogicMonitor's pace of feature development and iteration: at times it seems that even the support teams might have trouble getting (and keeping) everyone up to speed.
LogicMonitor's overall usability is excellent. The breadth of LogicMonitor's capabilities necessitates a certain SME expertise that must be consulted for functionality. You will need to interact with the network, server, storage, and security team which may be difficult for someone who doesn't have a base-level understanding.
In our limited experience with LogicMonitor's professional services, we were able to effectively achieve our goal.
I did not participate extensively in contract terms and pricing. I will say that only paying attention to raw cost is always misguided. It is better to focus on value.
5
All of our users are administrators/operators of technology assets that support the university as a whole; they are members of centralized network, server/storage, and security teams.
1
I think that the most-effective ongoing support is provided by those with basic a understanding of networking, servers, security and the cloud.
  • Network connectivity monitoring
  • Hypervisor and server monitoring
  • Alerting and alert notification delivery
  • Log collection and visualization
  • It may be possible to extend LogicMonitor's use beyond our centralized Technology Department usage to other technology-dependent departments in an "MSP" type model
I do not have the authority to make a 100% commitment, but my expectations are that we will continue with LogicMonitor when it is time to renew.
Yes
LogicMonitor has replaced functionality delivered by various products at different times. Those products include What's Up Gold, Solarwinds and Microsoft SCOM. LogicMonitor replaced the others because it provides better value for us: it is more effective, reliable and efficient at delivering functionality.
  • Product Features
  • Product Usability
I'd say possibly the single most important factor in the decision to adopt LogicMonitor was its reliability and effectiveness. Our experience with other products was not nearly as good. They often didn't work even though we would spend significant amounts of time trying to get and keep them working.
This is not an exhaustive list of all products we have previously evaluated. All of these likely have specific use-cases where they would be appropriate choices. In our evaluations, we've felt that LogicMonitor best fit the requirements of our use-case/s than the competition.
June 28, 2022

LogicMonitor

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use LogicMonitor to monitor all physical devices and virtual instances that we provide to customers and also use internally. The data and observability that we get from the platform assist us in troubleshooting customer problems as well as forecasting growth and monitoring the general performance of all devices across our estate.
  • Breadth of technology
  • Auto discovery
  • Easy to understand graphs and metrics
  • Utilises WMI which is an outdated technology and WINRM coverage is poor.
  • RBAC for alert escalation.
The general coverage and ease of use.
  • Improved time to resolution.
  • Meeting customers' monitoring requirements
  • Helping customers plan for future growth
Support is generally good.
Overall, the usability is extremely good and the majority of users are able to teach themselves to use the platforms without extended assistance.
Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.
Seems fine and relatively simple.
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