LogicMonitor Reviews

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Score 8.8 out of 100

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Reviews (1-25 of 118)

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May 15, 2021
Jeremy Hutton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Very detailed with scan settings, easy to setup.
  • No agent required to monitor devices.
  • Network load is minimal based on traffic it sends for monitoring.
  • Alerting can be cumbersome to setup at first.
  • Recommend startup services with purchase, expensive but good.
  • Cost per device can add up.
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May 15, 2021
Tyler Cook | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The built-in alerts are fantastic. By default all alerts are enabled. You can fine tune each alert as needed.
  • The deployment was quick. Within 4 hours I had about 90% of our environment configured in LogicMonitor.
  • The UI is quick.
  • The support and POC team are fantastic. They helped us learn about the product and helped us configure the solution for our environment.
  • The UI is quick, but it did take a little bit of time to get use to the UI.
  • Some tasks are not obvious on how to configure like getting WMI configured.
  • The UI is a little inconsistent throughout some of the pages.
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May 14, 2021
ADAM NICHOLS | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The time series database is very effective at providing granularity as well as longer trends.
  • The dashboards are very useful for creating custom aggregations and reports.
  • Being able to quickly search for a resource/machine across the entire enterprise is very useful for finding data quickly.
  • Clicking through different tabs on the left nav pulls up entirely different interfaces and is a bit jarring at times.
  • Being more linkable to share or export the exact screen / time window that you're looking at would be helpful.
  • It does a very wide variety of monitoring, pretty well, but it is very limited on the SQL database related metrics / tracking which requires us to still maintain a separate tool for monitoring more in depth database related metrics.
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May 07, 2021
William Guertin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • LogicMonitor data sources allow you to monitor practically anything. If you can convert it to data, LogicMonitor can be modified to ingest and alert on it. There are a large number of out of the box data sources that cover pretty much everything standard you want to monitor, there is a large community of users who have also published their data sources and there is the flexibility to create your own. Data sources are limited only by your imagination.
  • LogicMonitor offers the ability to monitor a broad range of devices and environments with great detail and precision. We struggled to find a software package that offered the ability to monitor both our Cloud and on-prem environments, with the detail we were looking for and at the price that we were offered. We have grown by acquisition so we are in all the Clouds as well as running a diverse set of hardware and software environments and LogicMonitor was out of the box ready to handle a vast majority of our environments.
  • LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered.
  • When thinking about monitoring we have two major pieces. Performance metrics and logging. LogicMonitor covers the first very well but currently, it was not in the log monitoring sector. They are currently working on making up ground in that area but have a lot of work to do to get to the level of ELK or Splunk.
  • Intelligent alerting is still a bit young. Knowing how devices are connected to what and alerting only on the device that's having issues is in its infancy. There are ways to configure this but it takes a lot of manual configuration to get it where you want it and needs to be maintained with any changes. We don't normally have a cascade of alerts due to devices failing but in certain environments, it has happened.
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June 17, 2021
Francisco Gutierrez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • A great platform that allows you to set up and collect actionable data in minutes.
  • It has a very intuitive user interface, is cloud-based, and does not require much maintenance.
  • Its control panel is straightforward to customize and adapt.
  • To make the application easier to use, if you don't find what you need, you can create your modules, as its panel can generate them and display them on the monitor in a few clicks.
  • Device logging should be more specific.
  • Add more straightforward options to monitor logs.
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June 14, 2021
Rekha Yadav | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Devices and website monitoring.
  • Cloud services monitoring.
  • Alerting and dynamic threshold
  • AIOPS via alert forecasting and data usage forecasting.
  • Application Performance Monitoring (APM).
  • Devices compliance check.
  • Devices automation.
  • Reports limitation.
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May 21, 2021
Igor Zeiger | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Monitoring physical devices.
  • Monitoring network devices.
  • Alarming for the VM issues.
  • The interface is not very intuitive.
  • Integration with other tools.
  • Support cloud-base infra.
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May 14, 2021
Eric Liu | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • You can run python code to do certain things which are not possible in other monitoring vendors.
  • Easy to navigate the GUI.
  • Low cost.
  • Upgrade was buggy once a while. The GUI is not actually as good as before.
  • Data can go missing. We lost data and went nowhere with support.
  • Very lacking in terms of netflow, too limited for a mid-size firm. The number of flows per box is too low and data can be completely off. We cannot trust the NetFlow report.
  • Support is not the best for sure. Alot of problems were not resolved until escalation to senior management.
Read Eric Liu's full review
May 14, 2021
Guosheng Li | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It has both real-time and historical performance data for server CPU, memory, disk I/O, and network usages, all displayed in beautiful graphs. Very convenient for performance troubleshooting or determining whether a device is over or underused.
  • Sometimes, I need to compare performance on two different servers but Logic Monitor can only display one server's performance at a time. So in order to compare, I need to switch back and forth between the two servers and in each switch, I need to start over and repeat the same process of selecting time frame and drilling down into the graphs. It will be nice if Logic Monitor can add a feature to display two or more servers' performance data in the same graph.
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May 08, 2021
Idan Lerer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to customize
  • Fast UI
  • Central monitoring system
  • Easy to use
  • Use more predictive solutions using AI and ML
  • Logs
  • Looks like an old UI
  • Build in data sources for SQL, Microsoft
  • DB monitoring
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July 15, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy setup and basic monitoring configuration.
  • Reduced load on the environment due to it using a proxy server rather than agents.
  • Externally accessible web interface that integrates with Azure IDP and can leverage MFA.
  • Support
  • Support
  • Support
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May 15, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Automatically adds and inventories servers properly.
  • Simple build-out for dashboards.
  • Simple configuration for overall views.
  • Agentless monitoring.
  • Complex configuration for specific items.
  • API to third-party applications could be better.
  • Faster reporting.
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May 17, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ability to monitor various device vendors.
  • Programmatic with many APIs and code customizations.
  • Easily digestible dashboards.
  • Can be overwhelming with the customizations.
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May 17, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Extensive monitoring capabilities for a wide variety of hardware.
  • Monitoring and alerting thresholds can easily be templated and applied to numerous endpoints quickly.
  • Alerting methods and integrations with 3rd party software is open and easily configured.
  • Upfront setup will take some time.
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May 17, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Dashboards are very customizable.
  • Implementation is very straight forward and simple.
  • Implementation team is very helpful in getting you started.
  • Integrated with most every kind of hardware we could throw at it.
  • Alerting is tough to get tuned properly and not overwhelm with nonsense alerts.
  • Seems to uninstall itself or stop the service randomly on Windows which is problematic.
  • Unable to track the VPN Tunnel uptime properly, using a script gets some info but it's inaccurate which makes it worthless.
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May 17, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Agentless monitoring.
  • One unified monitoring solution.
  • License cost is low compare to other competitors.
  • No need to maintain LogicMonitor since it's hosted in SAAS.
  • Need to enhance OOB reporting as it requires more manual effort to create custom reports.
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May 15, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Text notifications for alerts.
  • Monitoring of cloud services like Office 365.
  • I don't have anything at this time that should be done differently, we are happy with the product.
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May 15, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to use interface.
  • Easy to tune monitors.
  • Easy to collect data and push to cloud.
  • Quick to setup.
  • Support is awesome!
  • Better Microsoft Teams Integration with cards that have escalate, Ack, STD, comments buttons.
  • Customization of built-in email notifications without setting up Integration.
  • ESX password confirmation.
  • Standardized rest API authentication for 3rd party dashboarding like from SquaredUp.
  • Improved error notification for events that show "no data."
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May 14, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Dashboard visibility by area of discipline.
  • Alert notification and escalation.
  • Cloud monitoring.
  • Pricing process and pressure from sales.
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What is LogicMonitor?

LogicMonitor aims to expand what’s possible for businesses by advancing the technology behind them. LogicMonitor's cloud-based infrastructure monitoring and observability platform helps businesses turn on a complete view in minutes, turn the dial from optimization to innovation, and turn the corner from sight to vision. With automated deployment and configuration for over 2000 technologies, LogicMonitor provides a unified view of infrastructure performance and analytics to help teams rapidly optimize their tech stack.

LogicMonitor provides users a single pane of glass to monitor and optimize the entire tech stack, including:
  • Networks and physical networking gear
  • On-premises and cloud-based servers
  • Cloud and container resources (including Kubernetes)
  • Websites and synthetic transactions
  • Logs and log anomalies
  • Virtualized environments
  • Configuration and CMDB monitoring
  • Applications, operating systems, storage, databases, and more!

LogicMonitor comes with next-gen monitoring features, such as:
  • Automated deployment and configuration
  • Dynamic topology mapping for networks, servers, containers, and more
  • Alert escalation chains and dynamic thresholds for alerting
  • Machine learning and AIOps that includes anomaly detection and root cause analysis
  • Customizable dashboards and pre-built dashboard templates
  • 24x7 live support with real technical engineers

LogicMonitor Features

Has featureHybrid Infrastructure Performance Monitoring
Has featureTopology Mapping
Has featureCustomizable Dashboards
Has featureAlert Escalation Chains
Has featureAIOps Features (Dynamic Thresholds, Root Cause Analysis, Anomaly Detection)
Has featureCloud and Container Monitoring
Has featureIntegrations Library
Has featureForecasting
Has featureReporting
Has feature24x7 Live Technical Engineer Support

LogicMonitor Screenshots

LogicMonitor Videos (5)

LogicMonitor Integrations

Slack, ConnectWise Manage, Kubernetes, BigPanda, HipChat (discontinued), PagerDuty, ServiceNow IT Service Management, HashiCorp Vault, Terraform, by HashiCorp, Stride, from Atlassian (discontinued), Puppet Enterprise (formerly Puppet Data Center Automation)

LogicMonitor Competitors

LogicMonitor Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Pro (up to 199 devices)Contact sales team
Enterprise (200+ devices)Contact sales team
Website MonitoringContact sales team

Our platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.

LogicMonitor Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
29%
Mid-Size Companies (51-500 employees)
41%
Enterprises (> 500 employees)
30%

LogicMonitor Support Options

 Free Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

LogicMonitor Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

What is LogicMonitor?

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

What is LogicMonitor's best feature?

Reviewers rate Implementation Rating highest, with a score of 9.1.

Who uses LogicMonitor?

The most common users of LogicMonitor are from Mid-size Companies and the Information Technology & Services industry.