TrustRadius
LogMeIn Central Helps Us Help Our UsersWe have off-WAN sites to which LogMeIn gives us access. Our computers at remote sites are not on the Domain and do not use VPN. Their only access to us is via RDP, but our only access to them is via LogMeIn. LMI is also installed on Domain-Joined laptops for remote assistance in the event they are home, or out of town and the unit is inaccessible via our WAN. Our entire I.T. department has access to LogMeIn, but only a select few have administrative access.,Scheduled reboot of PCs. This is helpful for users who forget, or refuse to restart their computer on a semi-regular basis. Assigned installation packages - we can generate install packages which will force a computer into a particular group. We can also set timed or quantity expirations so they cannot be used indefinitely. Antivirus Status - LogMeIn will give us the AV status of any computer on which LMI is installed. This is helpful to detect computers in the wild which may be vulnerable. Windows Update Status - In a similar vein as AV status, LogMeIn also monitors update status and lets us know if there's an issue with Windows Updates. Again, useful for the off-domain PCs which we don't touch or control nearly as often.,I wish we had more control of the client. We cannot turn off the remote notification - when connecting to a PC, the user is always notified that we are on with them. Online notification - it would be helpful if we could flag particular units so we are notified when they come online via LogMeIn. Group editing - moving a computer from one group to another isn't a quick task. Moving a GROUP of computers is downright impossible unless you've just created that group. There's a lack of computer information from the console. Showing us a serial number, and maybe PC specs would be helpful.,9,Saves time - we can quickly get onto a computer with issues - provided it's online. Remote wake up - MOST of the time, we are able to remotely wake computers using LogMeIn. It doesn't always work, but what does? This is big for a number of reasons. First, if we need to perform evening maintenance on a PC and the user has neglected to leave the computer on for us, or it has gone to sleep, we can wake the computer and continue our work. Second - LMI has helped us recover a stolen laptop. Due to the culprit not wiping the computer, LogMeIn was still on it, and we were able to wake the unit, remote in, and get the computer's location. Less hand holding - we have techs in the field who simply install their package and forget it. This gives us immediate access to the PCs if necessary.,,Lansweeper, BMC Track-It!, PRTG Network MonitorLogMein not for me.I had a client that is a large IT firm using LogMein for access to QuickBooks Desktop remotely. It was full of glitchs and slow. They have since switched to a new provider for remote access with QuickBooks. For other applications we still use it, but now rarely. Just not impressed with reliability.,For remote access by customer support to fix issues it is fine. If you are trying to stay on the cheap side it is ok.,Remote access to use QuickBooks was poor at best. Would get booted out after about 20-30 minutes of remote access. Making it difficult to do much work. Login issues using logmein for QuickBooks was frustrating.,4,I rarely use it, any more. For some tech support it is ok.,A great piece of software that comes at a high price.We use LogMeIn Central to connect to over 2000 PCs and servers for our clients. We're able to do unattended control, which allows us to do work after-hours for our clients and schedule support calls for when the PCs are not in use. It also has a wealth of other features that we use to help manage the machines, such as command prompt, resource monitoring, event viewing, and more.,Easy to resell User management and access rights are very easy to put in place Powerful tools to work on PCs without remote controlling them, such as command prompt, resource monitoring, registry editor, and more Dashboard prior to controlling the machine gives a great overview of potential issues - it has the last 5 event log errors, performance information, and more HIPAA compliant Audit reports are easy to create and to understand,They keep raising costs significantly each year Sometimes LogMeIn's scheduled reboot feature doesn't work on Macs There's a lot of great tools for PCs, but Macs need to be actually controlled in order to manage,8,Since they raise prices so often, ROI is hard to predict LogMeIn Central allows us to support more clients who are not under contract, giving us more clients as a result If LogMeIn continues to raise prices, we will no longer be able to offer it,Splashtop Remote Support and TeamViewer,RMail Services, HostGator, WordPressLogMeIn Central provides robust and secure remote access and managementLogMeIn Central is used across the organization to provide employees with remote access to their workstations and also for technical staff to provide end user remote support. It saves time and eliminates complex VPN access and makes it easy for staff to work remotely and be productive.,Printer Mapping Dual Monitor Support ( Windows ) HD and Sound File Transfer,Cost ( getting excessive ) Features are limited in lower priced tiers Support ( staff are not very knowledgeable and slow to respond ),8,Companies whom seldomly require remote access by their staff will have a negative ROI since the price of LogMeIn keeps increasing Companies whom require frequent remote access by their staff especially CSRs and Sales will see a positive ROI LogMeIn makes setting up remote access easy,Splashtop Business AccessMostly does what it's supposed to, just very slowly.Multiple teams within the organization utilize LogMeIn Central to manage our remote computers across the country. This allows us to monitor the performance of hardware & software components, perform Windows updates, troubleshoot, etc. The main users are the installation, implementation, and ongoing support departments. Across the organization, we have about 20 users.,Allows you to remotely access machines Passable UI Decent online/offline indication,Connecting is incredibly slow unless you knock the color values down to nothing Windows updating functionality is messy Automating tasks is more complicated than it needs to be,3,ROI on a product like this that is central to the functionality of the company is difficult. It's a "must-have", not a "this provides us a clear ROI".,Join.me, Salesforce.com
Unspecified
LogMeIn Central
41 Ratings
Score 6.7 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

LogMeIn Central Reviews

LogMeIn Central
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.7 out of 101
Show Filters 
Hide Filters 
Filter 41 vetted LogMeIn Central reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role
Reviews (1-9 of 9)
  Vendors can't alter or remove reviews. Here's why.
Michael Metalios profile photo
July 31, 2018

Review: "LogMeIn Central Helps Us Help Our Users"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have off-WAN sites to which LogMeIn gives us access. Our computers at remote sites are not on the Domain and do not use VPN. Their only access to us is via RDP, but our only access to them is via LogMeIn. LMI is also installed on Domain-Joined laptops for remote assistance in the event they are home, or out of town and the unit is inaccessible via our WAN. Our entire I.T. department has access to LogMeIn, but only a select few have administrative access.
  • Scheduled reboot of PCs. This is helpful for users who forget, or refuse to restart their computer on a semi-regular basis.
  • Assigned installation packages - we can generate install packages which will force a computer into a particular group. We can also set timed or quantity expirations so they cannot be used indefinitely.
  • Antivirus Status - LogMeIn will give us the AV status of any computer on which LMI is installed. This is helpful to detect computers in the wild which may be vulnerable.
  • Windows Update Status - In a similar vein as AV status, LogMeIn also monitors update status and lets us know if there's an issue with Windows Updates. Again, useful for the off-domain PCs which we don't touch or control nearly as often.
  • I wish we had more control of the client. We cannot turn off the remote notification - when connecting to a PC, the user is always notified that we are on with them.
  • Online notification - it would be helpful if we could flag particular units so we are notified when they come online via LogMeIn.
  • Group editing - moving a computer from one group to another isn't a quick task. Moving a GROUP of computers is downright impossible unless you've just created that group.
  • There's a lack of computer information from the console. Showing us a serial number, and maybe PC specs would be helpful.
Off-WAN sites. Road warriors. Home workers. All of these are excellent use cases for LogMeIn. Having users who work from home, it is neither our job, nor desire to set up port forwarding in their firewalls for remote assistance if necessary. LogMeIn allows us to remote into our computers no matter where they are, provided their connection isn't blocking communication. A similar response for those in the field. We obviously wouldn't be able to connect through a hotel's firewall. LogMeIn makes it easy to help our remote users.
Read Michael Metalios's full review
Rebecca Neilson profile photo
October 16, 2018

LogMeIn Central Review: "LogMein not for me."

Score 4 out of 10
Vetted Review
Verified User
Review Source
I had a client that is a large IT firm using LogMein for access to QuickBooks Desktop remotely. It was full of glitchs and slow. They have since switched to a new provider for remote access with QuickBooks. For other applications we still use it, but now rarely. Just not impressed with reliability.
  • For remote access by customer support to fix issues it is fine.
  • If you are trying to stay on the cheap side it is ok.
  • Remote access to use QuickBooks was poor at best. Would get booted out after about 20-30 minutes of remote access. Making it difficult to do much work.
  • Login issues using logmein for QuickBooks was frustrating.
For customer support it was ok, more complex issues using remote access to more complicated software like QuickBooks it was unrelieable.
Read Rebecca Neilson's full review
Dan Gospe profile photo
May 03, 2018

LogMeIn Central Review: "A great piece of software that comes at a high price."

Score 8 out of 10
Vetted Review
Reseller
Review Source
We use LogMeIn Central to connect to over 2000 PCs and servers for our clients. We're able to do unattended control, which allows us to do work after-hours for our clients and schedule support calls for when the PCs are not in use. It also has a wealth of other features that we use to help manage the machines, such as command prompt, resource monitoring, event viewing, and more.
  • Easy to resell
  • User management and access rights are very easy to put in place
  • Powerful tools to work on PCs without remote controlling them, such as command prompt, resource monitoring, registry editor, and more
  • Dashboard prior to controlling the machine gives a great overview of potential issues - it has the last 5 event log errors, performance information, and more
  • HIPAA compliant
  • Audit reports are easy to create and to understand
  • They keep raising costs significantly each year
  • Sometimes LogMeIn's scheduled reboot feature doesn't work on Macs
  • There's a lot of great tools for PCs, but Macs need to be actually controlled in order to manage
LogMeIn is suited for MSPs or IT support companies who need to be able to control their clients' computers easily. While it is expensive, it is very easy to resell and licensing costs are based on the number of computers, not the number of accounts. So you can resell to offset costs of the service. LogMeIn is great for people who have minimal contracts, and don't have a more powerful RMM tool to monitor and control their systems.
Read Dan Gospe's full review
Ron Vichar profile photo
April 13, 2018

Review: "LogMeIn Central provides robust and secure remote access and management"

Score 8 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Central is used across the organization to provide employees with remote access to their workstations and also for technical staff to provide end user remote support. It saves time and eliminates complex VPN access and makes it easy for staff to work remotely and be productive.
  • Printer Mapping
  • Dual Monitor Support ( Windows )
  • HD and Sound
  • File Transfer
  • Cost ( getting excessive )
  • Features are limited in lower priced tiers
  • Support ( staff are not very knowledgeable and slow to respond )
LogMeIn is suited for small to medium business who need to provide direct and manageable remote access to their staff.
Read Ron Vichar's full review
Valerie Cabral profile photo
November 28, 2017

LogMeIn Central Review: "Mostly does what it's supposed to, just very slowly."

Score 3 out of 10
Vetted Review
Verified User
Review Source
Multiple teams within the organization utilize LogMeIn Central to manage our remote computers across the country. This allows us to monitor the performance of hardware & software components, perform Windows updates, troubleshoot, etc. The main users are the installation, implementation, and ongoing support departments. Across the organization, we have about 20 users.
  • Allows you to remotely access machines
  • Passable UI
  • Decent online/offline indication
  • Connecting is incredibly slow unless you knock the color values down to nothing
  • Windows updating functionality is messy
  • Automating tasks is more complicated than it needs to be
Perhaps managing a small number of machines, it works well for, but it's really not great when you have upwards of about 300 (which we surpassed quite a while ago now). It's just incredibly laggy on both the web app and the desktop client, regardless of internet speed on either end.
Read Valerie Cabral's full review
Derek Schroeder profile photo
November 22, 2017

Review: "LogMeIn Central - a great tool for remote management"

Score 8 out of 10
Vetted Review
Verified User
Review Source
LogMeIn Central is used by all employees in our service group to manage workstations and servers. It is one of several software tools we utilize to remotely connect. Central does a great job managing the servers and workstations into groups as well as providing downloads for deployment of the software at managed clients.
  • Extremely flexible and useful remote access tool.
  • Superior ability to manage, rename, and organize servers and workstations.
  • Create reports regarding online and availability.
  • Management of devices can be buggy at times, slow to delete, etc.
  • Occasional issues with installation causes duplication on machines in Central.
  • Does not provide ability to download full deployment via Windows Group Policy. (Need to manually connect to account)
LogMeIn is a great standalone (or secondary) remote access system. Most monitoring systems provide built-in tools for remote management and connections. LogMeIn is extremely useful at least as a secondary system if not primary. It does a phenomenal job of forcing reboots to inaccessible machines. It may not be the best software if you are cost conscious as they appear to raise the price annually.
Read Derek Schroeder's full review
Doug Ellis profile photo
November 15, 2017

LogMeIn Central Review: "LogMeIn for IT support"

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use LogMeIn Central for one to one assistance, remote maintenance and troubleshooting. I currently have the key servers and PCs for several customers with LogMeIn client installed. LogMeIn performs well and has rarely failed in accessibility and performance. This product has saved me hundreds of hours by allowing offsite management and the ability to hard start hung systems and even boot to safe mode on Windows PCs. Although the pricing has increased dramatically in the last couple of years, I have yet to find a product that is as easy to setup and use as LogMeIn Central.
  • Ease of setup.
  • Very straightforward powerful tools.
  • Ability to hard start hung systems.
  • Pricing is the main issue for me.
IT support services for small, medium and large businesses. Also ideal for remote users or mobile users as access to servers or PCs at the workplace or accessible from a phone or laptop over just about any Internet connection. I can't think of any scenario where this product is not well suited.
Read Doug Ellis's full review
Jorge Guerra profile photo
October 16, 2017

LogMeIn Central Review: "Logmein is a time saver."

Score 10 out of 10
Vetted Review
Verified User
Review Source
Remote users use it to login to their work computers. That way they have access to applications that are only available on the local LAN. Also used by techs to login remotely to local servers and application servers on the LAN. I have seen some techs use the client app on the phone just to see if the servers are up.
  • You can adjust the resolution in case the bandwidth at your remote location is low.
  • You can easily switch across multiple monitors
  • The client app is great to see all the computers you can log in to.
  • The phone app is great even for small screens.
  • The screen resolution could be improved. The highest resolution setting is still not great. A bit blurry. Probably needs an improved driver that would work better with the video card.
  • I wish I could add more info on the info section of the client. Like model and serial number of the PCs.
  • Also changing the icons on the list view of the client would be nice to differentiate the systems.
For users that have to remote in on occasion it is a great fit. For someone that will be using as the only way to login not so much. People have complained that the resolution is blurry even at the highest setting. So if you need to login one night here and there for an hour or so its great.
Read Jorge Guerra's full review
No photo available
November 22, 2017

LogMeIn Central: "LogMeIn Review"

Score 3 out of 10
Vetted Review
Verified User
Review Source
Entire organization. We split up companies/customers and have separate user accounts. This way we can limit who has access to each company as well as assigning people only access to their own devices. One of the best features (aside from remote access) that it provides is the ability to hard reboot a PC that is completely frozen, this prevents us from needing live interaction from a user (someone on-site). We use this product in addition to RDP so in the event that one is having issues, the other one will hopefully still be OK to use.
  • Separates customers.
  • Allows limited access for some users.
  • Secure w/ dual factor login.
  • Ability to hard reboot a frozen PC.
  • Cost continually rises every year.
  • Sales people are relentless.
  • Pricing programs need adjusting.
Very easy remote access tool without the need to configure firewall settings, so if you are not a very technical person, it's pretty straight forward to use. The unfortunate thing with LogMeIn is that it isn't very budget conscious, as it costs our company several $1,000s per year, whereas it used to be in the ballpark of $300 annually. With the added cost has come ZERO additional features, so it's frustrating to renew our contract every year knowing that they are getting more and we are only getting the same.
Read this authenticated review

LogMeIn Central Scorecard Summary

Feature Scorecard Summary

Screen sharing (7)
9.2
File transfer (9)
7.5
Instant message (7)
7.1
Secure remote access with Smart Card authentication (2)
4.5
Access to sleeping/powered-off computers (6)
5.3
Over-the-Internet remote session (9)
7.8
Initiate remote control from mobile (7)
8.5
Remote management of servers & workstations (8)
6.5
Remote Active Directory® management (4)
7.2
Centralized management dashboard (8)
8.2
Session record (5)
5.2
Annotations (4)
5.0
Monitoring and Alerts (6)
4.2
Multi-platform remote control (6)
5.9

About LogMeIn Central

Categories:  Remote Desktop

LogMeIn Central Technical Details

Operating Systems: Unspecified
Mobile Application:No