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LogMeIn Pro by GoTo

LogMeIn Pro by GoTo

Overview

Recent Reviews

TrustRadius Insights

LogMeIn Pro has proven to be a versatile and reliable tool for remote access and management, according to user experiences. Users have …
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TrustRadius Insights
TrustRadius Insights

LogMeIn Pro- Review

8 out of 10
January 12, 2023
Incentivized
LogMeIn Pro is used by my IT Team to provide remote support to users. From a security stand-point, all users in my organsation do not have …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Over-the-Internet remote session (15)
    9.1
    91%
  • Screen sharing (14)
    8.9
    89%
  • File transfer (14)
    7.8
    78%
  • Access to sleeping/powered-off computers (14)
    7.0
    70%

Reviewer Pros & Cons

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Verified User
Engineer in Corporate
Information Technology & Services Company, 10,001+ employees
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Pricing

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Individuals

$30.00

On Premise
per month

Power Users

$70.00

On Premise
per month

Small Businesses

$129.00

On Premise
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Logmein Pro Review - Get 14 Day Logmein Free Trial Here

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.6
Avg 8.3
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Product Details

What is LogMeIn Pro by GoTo?

LogMeIn Pro by GoTo Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(124)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

LogMeIn Pro has proven to be a versatile and reliable tool for remote access and management, according to user experiences. Users have benefited from the ability to log into their work computers remotely, enabling them to access servers, print documents, and retrieve files and programs without the need for a VPN setup or physical presence in the office. The software has also been utilized by technicians and IT teams to connect to client computers, install software/hardware, resolve issues, and troubleshoot software services on clients' servers.

Furthermore, LogMeIn Pro has been a valuable resource for individuals who frequently travel or work from different locations, providing them with secure access to their files from any device. It has also been used as a backup solution for the primary Remote Monitoring and Management system. The software's ease of use and secure connection have made it an ideal choice for various scenarios, such as supporting and training users in specific software applications, performing administrative tasks via remote screen sharing, and conducting remote troubleshooting and product demonstrations for clients. Additionally, LogMeIn Pro has addressed vulnerabilities and security issues associated with other remote tools, making it a trusted option for those concerned about data protection.

Attribute Ratings

Reviews

(1-15 of 15)
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December 27, 2023

Best Remote Tool for Corporate Use

Verified User
Engineer in Corporate
Information Technology & Services Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This tool is best suited to handle live production monitors, we generally use it in RPA automation where the bot performs the tasks. A single cursor movement could interrupt the process and could lead to exceptions. LogMeIn Pro's GotoResolve feature allows to activation screen with a single click after taking remote access which is a positive point.
January 12, 2023

LogMeIn Pro- Review

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
December 08, 2022

Never Have Unhappy Customers

Paul Charbonnet | TrustRadius Reviewer
Paul Charbonnet
Founding Partner
Investors FastTrack (Financial Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If the connection can be made to the users' screen, LogMeIn Pro is ALWAYs helpful. We use it not only for support but also for sales. We can demo our product without the user needing to do anything but connect. LogMeIn Pro provides easy transfer of a call to another staff member of the department. We have Offices in NYC, North Carolina, and Louisiana. The user's connection session can be easily transferred.
December 08, 2022

Reasonably priced unattended remote access software with simple setup

Verified User
Administrator in Information Technology
Health, Wellness and Fitness Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Definitely works well for small business, with just a handful of devices that require unattended access. Probably would not recommend for Macs, as described, sometimes after a LogMeIn update, I will have to walk an end-user through "allowing" services on the Mac before I can gain access view and control the remote computer
December 05, 2022

Good value for the money for sales and IT employees.

Marissa Novak | TrustRadius Reviewer
Marissa Novak
Marketing Manager
Akorbi (Translation & Localization, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This is well-suited for companies that have employees that travel, but I would recommend not using it for the entire company. It could be costly, and not everyone would need these features. But for those that do travel, it is well worth the price. Being able to access everything anywhere is such a convenience.
January 29, 2020

An excellent, user-friendly remote work option for small business

Verified User
Manager in Finance and Accounting
Food & Beverages Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I've used LogMeIn both for working remotely and for supporting my team members remotely (read: offering tech support when I'm not in the office). Having tried a few other remote working solutions, LogMeIn is by far the most user-friendly and stable platform for my needs. In almost 10 years of use, I've only experienced one short outage.
January 20, 2020

LogMeIn Pro - Great tool, but a bit pricey.

Hunter Bonner | TrustRadius Reviewer
Hunter Bonner
Technology Consultant
Absolute Technology Solutions, Inc. (Information Technology & Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for ad-hoc as well as established customer support. However, this would be in organizations of at least 50 people or more. Anything less than that probably would want something else.
April 16, 2019

You'll be available anywhere at any time!

Hesham Gomaa Elmasry , IBDL | TrustRadius Reviewer
Hesham Gomaa Elmasry , IBDL
EDI Project and Product Manager
Aria Systems Inc (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is very useful to connect from home to the work PC to connect to internal servers and solve client's problems; also some colleagues send me a link to connect to their PCs to support them for technical problems. Also it is useful to connect to my home PC from work to download files not published.

If your internet speed is weak, you'll face a hard times connecting to your PC.
March 07, 2018

LogMeIn Pro Review

YagneshKumar Patel | TrustRadius Reviewer
YagneshKumar Patel
Software Engineer
ProfitSword, LLC (Hospitality, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
LogMeIn Pro is well suited for users who want to access a remote desktop to transfer files, troubleshoot server issues, and much more. LogMeIn Pro is very helpful in the corporate world where data transmits though servers from one connection to another. To keep those servers running at optimal capacity, there is always a need to access remote servers using a software like LogMeIn Pro. All in all, LogMeIn Pro is useful to users who need that connection to a remote desktop/server.
September 28, 2017

Remote Desktop Connections Using LogMeIn Pro

Rob Battaglia | TrustRadius Reviewer
Rob Battaglia
Owner
We Teach, Computer Educational Services (Computer Hardware, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
While LogMeIn is well suited to technicians who need to remotely access client systems. The change in the pricing has caused a lot of people in my industry to look for alternatives. Most of us want access to remote computers and don't need cloud storage, etc.
September 15, 2017

Love LogMeIn.

Tresha Ivey | TrustRadius Reviewer
Tresha Ivey
Project Manager
PayPlus Software (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It suits my users well for remote control back to office PC's. We work a lot after hours and weekends and it saves us from having to drive to the office. It is not useful for client level support. Client's do not want it installed all the time. We use other applications for remote client support that we can spawn instances on the fly and is easy for client connection.
May 24, 2017

Small Business Access with LogMeIn Pro

Danielle Vink | TrustRadius Reviewer
Danielle Vink
Office Manager & Employee Affairs
American Kingpin Specialists, LLC - American Kingpin Specialists of Florida, LLC (Transportation/Trucking/Railroad, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
GREAT application for shared sessions, presentations and single users. Very easy to set up and use. Very clear to see what's going on at a glance. Good audit reporting and secure access restrictions. Crisp and clear connection, with rare and minimal delays. If you can get online and the remote destination is connected to the internet and online, you're good to go. A bit more of a challenge for multi-user organizations, where user activity on the same remote destination cannot be shared, needs to happen at the same time or should otherwise be more secure. This will only work when users are able to use the connection at different times.
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