Best Remote Tool for Corporate Use
As for Live bot production support, it is necessary to take remote sessions of the production machines. LogMeIn Pro's GotoResolve is used …
Starting at $30 per month
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Popular Features
- Over-the-Internet remote session (15)9.191%
- Screen sharing (14)8.989%
- File transfer (14)7.878%
- Access to sleeping/powered-off computers (14)7.070%
Reviewer Pros & Cons
Pricing
Individuals
$30.00
On Premise
per month
Power Users
$70.00
On Premise
per month
Small Businesses
$129.00
On Premise
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is LogMeIn Pro by GoTo?
LogMeIn Pro by GoTo Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
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Reviews and Ratings
(124)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
LogMeIn Pro has proven to be a versatile and reliable tool for remote access and management, according to user experiences. Users have benefited from the ability to log into their work computers remotely, enabling them to access servers, print documents, and retrieve files and programs without the need for a VPN setup or physical presence in the office. The software has also been utilized by technicians and IT teams to connect to client computers, install software/hardware, resolve issues, and troubleshoot software services on clients' servers.
Furthermore, LogMeIn Pro has been a valuable resource for individuals who frequently travel or work from different locations, providing them with secure access to their files from any device. It has also been used as a backup solution for the primary Remote Monitoring and Management system. The software's ease of use and secure connection have made it an ideal choice for various scenarios, such as supporting and training users in specific software applications, performing administrative tasks via remote screen sharing, and conducting remote troubleshooting and product demonstrations for clients. Additionally, LogMeIn Pro has addressed vulnerabilities and security issues associated with other remote tools, making it a trusted option for those concerned about data protection.
Attribute Ratings
Reviews
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December 27, 2023
Best Remote Tool for Corporate Use
As for Live bot production support, it is necessary to take remote sessions of the production machines. LogMeIn Pro's GotoResolve is used to control multiple production endpoint machines at the same time. Before LogMeIn Pro, the issues we faced were vulnerabilities and security issues with other remote tools, LogMeIn Pro's GotoResolve feature is much more secure and safe.
March 30, 2023
LogMeIn Support tool
We use LogMeIn Pro to connect to our internal users as well as our customers.
January 12, 2023
LogMeIn Pro- Review
LogMeIn Pro is used by my IT Team to provide remote support to users. From a security stand-point, all users in my organsation do not have administrative privilege, that is where LogMeIn Pro comes in handy. LogMeIn Pro is used to have remote sessions by the administartors to perform administrative tasks via remote screen sharing.
December 09, 2022
It gets the job done but not overally impressed
LogMeIn Pro is used to support remote troubleshooting for bank clients across the US. We also use it for product demonstrations to potential clients. We rarely have problems with connectivity, however, the screen refresh rate has been a problem. Typically, if the connection is not consistent then we will reset the client connection which usually clears up any issues. The flexibility of the interface has been a problem at times when going through Microsoft's RDP client. Our biggest challenge has consistently been with clients running a Microsoft RDS (aka terminal server) session and we are connecting through their session to another computer. We use 2 other remote desktop software packages if LogMeIn is not able to work. The other remote desktop software are not as good but their connectivity seems to be different enough that whenever LogMeIn is having problems their access will still work (though not always). We continue to renew our LogMeIn licenses but I can also honestly say we evaluate its value every year. It is definitely a competitive market in the remote desktop support software!
December 08, 2022
Never Have Unhappy Customers
Score 10 out of 10
Vetted Review
Verified User
We support Investors FastTrack software and train users in our products. Typical calls include: Set up a new machine, unexpected results when using FastTrack, Windows Upgrades screw everything up, when all else fails reboot Windows. Users commonly install "protection" software that prevents upgrades to our products. New users are initially lost. We go over the screens they see and explain the proper use of FastTrack.
I use this software for unattended remote access to two iMacs at a satellite location of ours. It is a fairly inexpensive and easy to use solution for unattended remote access. Good performance, super easy to implement, auto-renewal feature.
December 05, 2022
Good value for the money for sales and IT employees.
We used this for employees that often travel so that they have access to everything at all times. Some have desktop computers and laptops that they both use; this is a great way to ensure that they always have their files readily available regardless of the location or device they are using.
February 27, 2020
LogMeIn Pro - logged in!
I sometimes work from home and this way I can log into my work computer and have access to the server and print documents for the assistant to retrieve and no one even knows I am not in the office. I have also been able to do file transferring between computers, even complete software programs.
LogMeIn is currently used by a small group of employees, including members from the accounting, sales and management teams. Our IT infrastructure is quite old, and didn't provide easy options for working remotely. LogMeIn offered a simple, secure and user-friendly solution that gave our workforce some additional flexibility and bandwidth as far as accessing information and completing certain tasks without having to be physically present in the office.
January 20, 2020
LogMeIn Pro - Great tool, but a bit pricey.
Across the entire organization, we solve problems of remote access and use it as a backup resource to our primary RMM.
April 16, 2019
You'll be available anywhere at any time!
It is used mainly in the IT and software development departments. It is used to help IT and the software development team to access their PCs remotely from home to fix client's problems or implement fixes.
March 07, 2018
LogMeIn Pro Review
LogMeIn Pro is used by the company I work for to access clients' servers. LogMeIn Pro is accessible to all areas of our department and we primarily use it for troubleshooting the software service we provide to our clients. We need to access the server using LogMeIn Pro and determine the issues that come up and resolve them so our clients can get back to their daily tasks. Moreover, LogMeIn Pro provides a secure connection to access our clients data. Most of the time we have to test updates on our software and use the confidential data to accurately determine if the issue has been resolved. We solve a lot business problems using LogMeIn Pro. In the end, our users become experts in using LogMeIn Pro which they can use in the future for their personal use, too.
September 28, 2017
Remote Desktop Connections Using LogMeIn Pro
We were using LogMeIn Pro to access client systems. We used it so that our technicians could connect to a computer and install software/hardware and correct issues.
September 15, 2017
Love LogMeIn.
I personally use LogMeIn Pro to remotely access my office PC. This allows me to easily access my programs and files that are on the office internal network without having a VPN setup. It allows me to just stop whatever I am doing when it is time to leave the office and remotely connect to complete the task. I do not have to close programs and open them remotely. I like the ease of connection. You do not have to jump through hoops to connect.
May 24, 2017
Small Business Access with LogMeIn Pro
We currently use LogMeIn Pro to allow remote users to log into a secure desktop where our accounting software and data files are stored (QuickBooks Desktop). This allows remote users to work with data stored on our main server, helping to prevent any discrepancies. Previously we used QuickBooks Online, which allowed users to log into the system from anywhere. As this software option was limited in functionality and available features, we moved to the Desktop application. Although more comprehensive, accessibility became a small issue. LogMeIn Pro has resolved this, to an extent.