LogMeIn Rescue by GoTo Reviews & Ratings 2024

Name: Rescue + Mobile - Where support gets done.
Uploaded: 2017-11-15T20:35:21.000Z
Duration: 2 min 18 s
Description: Rescue + Mobile - Where support gets done.

Overview

What is LogMeIn Rescue by GoTo?

Recent Reviews

Good product with potential to be great!!

8 out of 10

January 19, 2024

Incentivized

Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire …

Will Rescue from wasting time

9 out of 10

December 30, 2023

Incentivized

Currently my whole team is working remotely, for handling the production machines and to resolve the issue while doing the production we …

I can work with it!

7 out of 10

December 30, 2023

Incentivized

It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …

Rescue allows us to provide industry leading support for our clients

9 out of 10

December 18, 2023

Incentivized

We use Rescue to enable us to provide timely support for our clients. Having direct access to our clients systems is critical in allowing …

Expensive, but worth it

9 out of 10

December 14, 2023

Incentivized

We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …

LogMeIn Rescue by GoTo

8 out of 10

December 14, 2023

Incentivized

LogMeIn Rescue by GoTo was only used to remote into users desktops and laptops to troubleshoot issues. we did not have a chance to work on …

LogMeIn is Logical with COVID on the rise!

9 out of 10

December 12, 2023

Incentivized

Being a tech in education, LogMeIn was crucial to help solve IT issues for student once the pandemic hit and we tried to limit our …

When you need rescuing, Who you gonna call??? I call LogMeIn Rescue by GoTo

9 out of 10

November 28, 2023

I currently use LogMeIn Rescue by GoTo to support our users IT related issues. LogMeIn Rescue by GoTo is a godsent when it comes to …

Rescue has become a valued part of our team allowing us succeed without issue related downtime

10 out of 10

November 20, 2023

Incentivized

With a 100% remote team, someone cannot just stop by their office and show them how to fix an issue. Rescue has made it so that it is …

it is good tool to use

7 out of 10

November 07, 2023

We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …

9 out 10 Definitely Recommend!!

9 out of 10

August 25, 2023

Incentivized

Troubleshoot problems with my devices

An easy way to track my science data

10 out of 10

August 01, 2023

Incentivized

We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the …

Good to some extent

9 out of 10

July 11, 2023

To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an …

Genuine Review from Tech Support

10 out of 10

June 30, 2023

When a client needs their product's issue to be investigated and troubleshot, I use LogMeIn rescue as it is the best and easy to work on. …

Rescue for Pharmacy Success

1 out of 10

June 26, 2023

I use Rescue at least 25 times a day, and so do other folks within my organization. The purpose of our software company is to assist in …

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How LogMeIn Rescue by GoTo Differs From Its Competitors

Security

Rescue uses end to end encryption so our security team has vetted it as appropriate to use.

As an agent I have to use the software that has been approved by our company IT dept. They make sure that the software is safe to use and that is enough for me to use it without any concerns.

Incentivized

For the secure access it provides features with the multi authentication access signature keys which should be approved by the admin before the access along with the facilities of the LAN based access. Due to this one of the major priority requirement of the remote access is completed ,hence it …

Incentivized

Security

Permissions can be granted at various levels, connections are encrypted, and there is no need to open a VPN or similar for access to the client's network. You don't need to open a firewall, port, or other configuration. Each side client and my organization have less work to do.

The cost is reduced, …

Incentivized

Security

We have PIN numbers enabled and various permissions implemented for certain members of staff. This means there is never any question of a member of staff accessing something they shouldn’t - I.e. apprentices being limited to certain things. And PIN numbers are a simple yet effective method of …

Incentivized

Security

as long the machine is connected to the internet, the machine is accessible. if the machine is off, then it is not

Incentivized

Security

Because of it's various user prompts for access to their PC I do not see a security issue

Because without the users authorization I do not have the ability to remote in. Also the fact it lets the user know the name of tech remoting in

Security

We know without a doubt our network is as secure as we could hope. The extra step of keeping our team members from making poor security choices allows us to not have to monitor our employees as closely as before we used Rescue.

It is a relief to not have to treat our employees like children. We …

Incentivized

Security

it ask you to authenticate with six digit pin number so you can connect with right user, and it ask user allow or deny access before making connection.

I think it is a secure tool to use because of its authentication steps.

Security

Well we have to assure end users that they can see everything that is done in their computers and we respect their privacy, When we do remote sessions using Microsoft RDP, they can't see the screen so, the fell uncomfortable.

The users feel confident with the use of the tool

Incentivized

Security

It generated a pin code and the remote is accessible only if the pin code is shared.
But sometimes, the user objects that it downloads an .exe file to initiate the session.

In some environment, security admins have blocked the download of .exe files.

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features

Screen sharing (160)
9.6
96%
Over-the-Internet remote session (160)
9.1
91%
Multi-platform remote control (116)
8.8
88%
File transfer (150)
8.6
86%

Reviewer Pros & Cons

View all pros & cons

You can get the remote system configuration information without invoking the command window on their side.
Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.

Verified User

Engineer in Engineering

Medical Devices Company, 201-500 employees

dashboard for detailed overview of all stats
simultaneous instance of single machine by agents

Verified User

Engineer in Corporate

Information Technology & Services Company, 10,001+ employees

Video Reviews

2 videos

View Playlist

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously

02:35

LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review

02:39

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Pricing

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LogMeIn Rescue by GoTo

N/A

Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

23 people also want pricing

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$24.90

per month (billed annually)

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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

GoTo Resolve

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What is GoTo Resolve?

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2

Avg 8.2

9.6
Screen sharing
(160) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
8.6
File transfer
(150) Ratings
Securely exchange files with remote computer without having to use email or FTP.
7.1
Instant message
(89) Ratings
Ability for administrator to communicate via instant message with remote user.
8.3
Secure remote access with Smart Card authentication
(27) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
7.3
Access to sleeping/powered-off computers
(40) Ratings
Remote access and troubleshooting of out-of-band computers.
9.1
Over-the-Internet remote session
(160) Ratings
Establish secure remote connection with computers outside the network firewall.
7.1
Initiate remote control from mobile
(42) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
9.7
Remote management of servers & workstations
(68) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
8.4
Remote Active Directory® management
(32) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
9.8
Centralized management dashboard
(49) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
7.6
Session record
(113) Ratings
Ability to record session for training purposes.
6.9
Annotations
(41) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
6.7
Monitoring and Alerts
(76) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
8.8
Multi-platform remote control
(116) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.