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LogMeIn Rescue by GoTo

LogMeIn Rescue by GoTo

Overview

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…

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Recent Reviews

I can work with it!

7 out of 10
December 30, 2023
Incentivized
It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly …
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Expensive, but worth it

9 out of 10
December 14, 2023
Incentivized
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing …
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it is good tool to use

7 out of 10
November 07, 2023
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this …
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Good to some extent

9 out of 10
July 11, 2023
To get multiple issues rectified quickly with the help of support engineer over rescue session.
It helps getting quick support from an …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (160)
    9.6
    96%
  • Over-the-Internet remote session (160)
    9.1
    91%
  • Multi-platform remote control (116)
    8.8
    88%
  • File transfer (150)
    8.6
    86%

Reviewer Pros & Cons

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Video Reviews

2 videos

User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
02:35
LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
02:39
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Pricing

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N/A
Unavailable

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logmeinrescue.com/pricing?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is GoTo Resolve?

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.2
Avg 8.2
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Product Details

What is LogMeIn Rescue by GoTo?

Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as well as enable remote work.

LogMeIn Rescue by GoTo Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

Additional Features

  • Supported: Diagnostics
  • Supported: Customization & Branding
  • Supported: Unattended Machine Access
  • Supported: Integrations, APIs & Mobile SDK
  • Supported: Scripting
  • Supported: Agent Collaboration
  • Supported: Desktop Calling Card
  • Supported: Customer & Predefined Support Channels
  • Supported: Agent & Administrator Management

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.Screenshot of sessions can be started directly from Service Now or in Rescue, to automatically create Service Now tickets with a free out of the box integrationScreenshot of LogMeIn Rescue can be embedded into a website or app. There are over 10 different connection methods that allow end users to get support.Screenshot of Screenshot of Screenshot of

LogMeIn Rescue by GoTo Video

Rescue + Mobile - Where support gets done.

LogMeIn Rescue by GoTo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Reviewers rate Centralized management dashboard highest, with a score of 9.8.

The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(390)

Attribute Ratings

Reviews

(1-25 of 181)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
  • The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
  • You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
  • You can get the remote system configuration information without invoking the command window on their side.
  • The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
  • Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
  • In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Multiple instances of Remote control
  • dashboard for detailed overview of all stats
  • secure remote access to machines
  • clipboard synchronization and file transfer
  • simultaneous instance of single machine by agents
  • prompt frequency of signature key for security
  • session transfer speed among agents
December 30, 2023

I can work with it!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • easy install.
  • remote access.
  • Multiple way of connection.
  • fast learning curve.
  • mobile client.
  • grant admin privileges.
  • screen recording.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Quick and easy of use for our clients to download and run the app
  • Provide quick download options for data gathering for investigative purposes
  • Allow unattended access for upgrades and configuration changes without customer input
  • Unexplained delays when transferring sessions between agents
  • Periodic crashing while establishing connection or accepting a transferred session
  • Better prompts for customers to be able to locate the downloaded apps without having to check download history
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy Install
  • Simple URL for install
  • Simple to get started
  • Very powerful once you peek under the hood
  • Having a simple GUI with advanced options
  • Few hoops for users to get started
  • A quick way to escalate privileges once remoted in
Score 9 out of 10
Vetted Review
Verified User
  • Love that you can remote into mobile devices (cellphones)
  • Love the tech collaboration of sharing sessions
  • Also the file transfer aspect
  • And remote starting of users PC and the ability to see PC prior to them logging in
  • The ability for remoting into mobile devices many features within do not work once connected to users cell or tablet, mainly apple devices, even with user granting access.
  • Would like to not have to go through web to sign in (2 Step process)prefer to just use desktop ver. to login but when my company started using SSO we had to sign in via web. Now we no longer use SSO but LogMeIn Rescue by GoTo desktop still reverts back to making us sign in via web
Kenneth Cameron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Computer issue triage
  • Security by working seamlessly with our VPN
  • Ease of use for even the least computer savvy team member
  • Major maker software integration
  • fully remote access
  • the ability for a third party to fully review interactions
November 07, 2023

it is good tool to use

Score 7 out of 10
Vetted Review
Verified User
  • Set up Email application.
  • Configure settings remotely.
  • Verifying test results
  • Need to connect more fast.
  • it has issue while connecting with mac.
  • it is slow while connecting with smartphones.
Wagner Lopez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Access computers without people close to them
  • Give support to users with all privileges even in limited accounts
  • Help with unattended access to People With Special Abilities (parkinson)
  • File transfer between computers
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
July 11, 2023

Good to some extent

Shubham Karn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Quick solution
  • Better engagement with support engineer
  • Helps understanding the cause and proactive measures to avoid it.
  • Chatbot should be implemented for basic issues
  • A manual guide should be given
  • Automation solutions should be provided in it for fixing basic issues
April 18, 2023

Very good product !!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Remote support with ease. E.g by sending email links or via pin no access from a web link
  • File Transfer back and forth with user computers
  • Chat capability
  • Currently the version satisfies all our needs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to see exactly what our clients see
  • Ability to allow support to grab information remotely from clients machine.
  • Easier to work with clients directly on our system with this remote tool.
  • The ease to have clients connect to support with the calling card feature (ease of use)
  • Calling card feature; would like it to be able to record different associations by using just 1 calling card. Currently if i wanted 5 separate client specific notifications for notes I need to create 5 separate calling cards instead of reusing just the one.
Bryan Walderman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ability to solve problems
  • All users to show you the problem, rather then tell you
  • All the technician to access the computer without any user intervention
  • The technician console provides a very easy user interface
  • I do wish the screen provided prompts indicating where the user should click to complete the steps. Some less savvy users have issues going through the steps that allow me to get connected to them.
  • A quick log-in via our website would be a nice feature.
  • I can only access the console on one screen. In the event the technician has multiple screens, would be nice to have multiple screen access for users with multiple screens.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • UAC for admin sign-in during software installs/un-installs and/or other admin actions
  • Connecting to computers on the internal network
  • File transfers
  • clipboard for copy paste, this doesn't work for me most of the time
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