LogMeIn Rescue Reviews

I am glad to use this product and tool and it is very user friendly for the users on the other side. I get positive feedback from the users I work with.

It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.

Because I have never needed it.

Excellent and timely support. I haven't needed to use support for Rescue, however, I have contacted LogMeIn support for other products and have been impressed.

It works. There is no messing around really. I can gain control and fix issues on anyones computer anywhere on the globe. Subject to them having an internet connection, but no fear because even if the internet is patchy, LogMeIn will auto-reconnect, every 15 minutes later! Very impressive tool.

I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console.

The main reason I rated it so highly is all you can do with the program. It's not just for IT problems. You are able to get feedback from your users and apply that directly to your department. From all the other remote support programs I have used, LogMeIn Rescue is the most flexible in terms of the program.

I have honestly not had the need to contact support too much, which is always a good thing. I will say that while I felt they were competent I wasn't especially impressed as I have been with several other tech companies. They are far from the lowest level technical support I have encountered, however. I would say that if you find yourself calling support frequently with a product like this you may have selected the wrong solution for you.

Haven't had to contact support for the software but it is clear that when you need support you can always find the number.

To be honest, I don't recall ever having an issue with LogMeIn Rescue not working. I am giving a 10 rating because I have never had an issue requiring support.

I have had any easy time calling in to receive help, and every one of their employees are very receptive to the customer's needs. I wouldn't want to speak to any other customer support desk in regards to their remote software, they rock and do an awesome job! I'm so glad to be on the same team as them and provide customers with the LogMeIn experience!

Quick answers from support staff who are native English speakers.

Support is good, menus are a little confusing and tricky to operate on the back end.

Although it does have some room for improvement, overall I believe LogMeIn Rescue is the best tool for remote troubleshooting and support. I have used it through several different roles and different companies and in my opinion, it has consistently provided me with the best set of features I need to provide end-user support.

It does everything it is supposed to do, and has no negatives I can think of. Works, easy to implement, easy to use. Requires no hassling by support staff to use, is stable and requires very little training or coaching to use effectively. Has very intuitive controls. Product has a great market name and is easy to get buy in on.

I have had no issues receiving any support for LogMeIn rescue. I have been able to get service very quickly with minimal wait time and my issues are always resolved quickly.

Honestly haven't used it much. The tool just works.

Support is wonderful. We have needed support very seldom, but when we have, it's been top-notch.

I've never needed to use support.

I've called twice, and I've found it easier (to both understand and find an answer) to just Google it myself.

It is the easiest tool I have used.

To be honest, in very rare cases you may need to contact support. I personally never had to contact support

I have not called in for support much, but the few times that I had they weren't able to assist me much.

The support team at LogMeIn Rescue team has always supported us professionally and worked with us to resolve any problems we have had.