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LogMeIn Resolve

LogMeIn Resolve
Formerly GoToAssist

Overview

What is LogMeIn Resolve?

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

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Learn from top reviewers

LogMeIn Resolve for a Small Internal IT Team

Rating: 8 out of 10
March 7, 2025
IncentivizedVetted ReviewVerified User
I use LogMeIn Resolve to assist my end-users remotely and to connect to my organization's virtual environments easily. It allows for me to address problems my user base are en...
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Verified user
Manager
LogMeIn Resolve1 year of experience

GoTo Resolve - a good remote access option but needs improvement.

Rating: 4 out of 10
February 19, 2025
IncentivizedVetted ReviewVerified User
I use LogMeIn Resolve to provide technical support to our clients. I use this tool from the moment I clock in until the moment I clock out every day which is why it's function...
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Verified user
Technician
LogMeIn Resolve2 years of experience

Great tool for supporting users and managing devices

Rating: 10 out of 10
February 19, 2025
IncentivizedVetted ReviewVerified User
We use LogMeIn Resolve to help our customers troubleshoot issues using the available remote support tools. Both instant remote support and camera share have saved both our tea...
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Verified user
Manager
LogMeIn Resolve1 year of experience

GoTo Resolve misses the mark

Rating: 5 out of 10
October 4, 2024
IncentivizedVetted ReviewVerified User
Our IT department currently uses GoTo Resolve to assist with remote desktop support. We are a relatively small IT group that supports a large user base across the state. The a...
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Verified user
Manager
LogMeIn Resolve2 years of experience

Headed in the right direction

Rating: 9 out of 10
September 17, 2024
IncentivizedVetted ReviewVerified User
We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client installed on our PC so we can jump on remote ...
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Ryan Mouser
Administrator - Information Technology
System Administrator
Cape Electrical Supply
LogMeIn Resolve1 year of experience
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How LogMeIn Resolve Differs From Its Competitors

All in One Platform

GoTo Resolve has saved us time with issues on remote PC. With the ability to stay connected to PC and login to different account without loosing connection has allowed us to work on PC without having the end user send us the PC back to the office.
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All in One Platform

Remote access and management is a huge benefit to our industry. It allows us to respond much quicker to end user and customer needs, in turn boosting their own productivity and satisfaction. Without these tools, support times would be extended due to the need for scheduling and travel to address …
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All in One Platform

LogMeIn Resolve has had a great impact on accountability and tech posture for my organization. It allows for me to easily apprise my team and my managers as to any recurring or trending issues that effect the organization, as well as account for team workload on any given time span.
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All in One Platform

GoTo Resolve has had very little impact on our organization beyond remote desktop support. We have used a different RMMS for several years and found the additional features of GoTo Resolve are not as polished in comparison. I am not sure if we will renew our GoTo Resolve subscription when the time …
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All in One Platform

Our organization operates across the globe. The feature of an all-in-one IT support and management system is well-suited. It allows us to access devices remotely without interruptions and any significant issues. Helped troubleshoot systems and devices remotely without any further requirements or …
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All in One Platform

We are a school district, and our technology department covers 31 schools, three district office locations, a transportation hub, and a maintenance shop. This product allows us to toughen devices as necessary. In addition to devices in the remote access groups, the ability to easily invite other …
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All in One Platform

It has significantly streamlined IT support. As mentioned, it has improved issue resolution. By having a comprehensive overview of devices and their status, my IT team is able to diagnose problems faster. It has led to major cost savings in terms of licensing and management overhead costs involved …
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All in One Platform

Goto Resolve's all-in-one system has better allowed our business to streamline our support operations by consolidating our support tools into a single platform. The platform's omnichannel support, device management, and remote access capabilities allows us to respond to customer inquiries quickly …
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All in One Platform

This tool comes in handy when helping clients when they are working remotely and traveling. In the past the users would need to come into an office that was close to where they were traveling to get support so now, they can get the support that they need from whatever location they are currently …
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All in One Platform

No fault of their own, but we didn't adopt many of the features outside of remote access and file sharing capabilities. We use Microsoft Azure and Intune for our device management needs, and our organization doesn't have the support need for a conversational ticketing system. So for what we use …
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All in One Platform

I have been using GoTo Resolve to provide technical support to my end users and it helps me a lot in resolving all the issues in real time as it's a cloud based remote desktop tool.
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All in One Platform

We only use GoTo Resolve for remote access and have not found many uses beyond this purpose. GoTo Resolve does perform its primary function as a remote assistance program acceptably. However, it frequently does not function and would require either user intervention or support from our third-party …
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All in One Platform

The conversational ticketing feature has proven to be very useful at the early stages of troubleshooting with the end user. Often, there are some minor questions that can be asked to the end user before a phone call or remote session is required. This feature also allows us to resolve a small but …
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All in One Platform

GoTo Resolve's dependable and efficient solutions are helping me. I can share my project with several individuals at once using its screen-sharing tool, which helps me save a ton of time and make sure everyone is on the same page.
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All in One Platform

It has a very positive impact on the overall organisation performance in IT systems. The process have become more smoother. Less intervention on human part is required. Device are properly maintained and secured. We are able to use these features to optimise the available resources and close the …
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All in One Platform

Based on my point of view and others in the company, the product has a positive impact. New releases are not well documented, the manuals are confusing, and the format is outdated. Again, I think that the company has a winning product; they just need to put more focus on details.
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All in One Platform

Helped us a lot, especially during Covid when all of us had to work from home. It was fairly easy to connect with IT, and give them remote to troubleshoot. Infact, after such a great output and productivity of using this tool, our company went permanent remote.
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All in One Platform

It reduced our effort to look forward for another software for different purpose.
Seamless remote access and ticket management always helpful for the end users to get some support from IT team in less amount of time.
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All in One Platform

I like that it has always been around for me, and that it has such an easy way of connecting with my users to assist them with their needs on their machines from anywhere. Now in the post pandemic workplace work from anywhere is extremely important and this enables you to manage that much better.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Remote Access

$29

Cloud
per month

Remote Support Plus

$55

Cloud
per month

Standard

$70

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/it…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29 per month
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Features

Management Tasks

Various tasks required to keep systems running smoothly

7.5
Avg 7.5

Remote Access

Remote access products allow users to operate devices through an internet connection.

8.5
Avg 6.9
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Product Details

What is LogMeIn Resolve?

LogMeIn Resolve provides IT management and support software built for small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.

Replacing the former GoToAssist, LogMeIn Resolve includes the same remote support functionality plus additional features.


LogMeIn Resolve Features

Monitoring Tasks Features

  • Supported: Remote monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

Application Performance Management Features

  • Supported: IT Asset Discovery

Remote Access Features

  • Supported: Attended device access
  • Supported: Unattended device access
  • Supported: Mobile device access
  • Supported: Virtual device access
  • Supported: Multiple-display support
  • Supported: Multiple concurrent sessions
  • Supported: Remote access auditing

Additional Features

  • Supported: Tickets can be created from within Microsoft Teams
  • Supported: A remote session can be started over messaging
  • Supported: Web-based ticketing, conversational ticketing, or a combination can be used
  • Supported: Sessions can be joined directly via SMS, PIN, link, or email
  • Supported: End users can chat via web browser or app
  • Supported: Hand off or record mobile support sessions
  • Supported: Banking-grade encryption and zero trust architecture
  • Supported: Streamlined access management and provisioning
  • Supported: Multi-factor authentication and SSO access
  • Supported: Unattended access and multi-session handling

LogMeIn Resolve Screenshots

Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets BoardScreenshot of LogMeIn Resolve Slack TicketingScreenshot of Alerting – Manage PoliciesScreenshot of Antivirus – Lead Scan ReportScreenshot of File Manager – Drag and Drop

LogMeIn Resolve Integrations

LogMeIn Resolve Competitors

LogMeIn Resolve Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Dutch, Spanish, Italian, Portuguese

LogMeIn Resolve Downloadables

Frequently Asked Questions

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

LogMeIn Resolve starts at $29.

TeamViewer, BeyondTrust Remote Support, and NinjaOne are common alternatives for LogMeIn Resolve.

Reviewers rate Attended device access highest, with a score of 9.2.

The most common users of LogMeIn Resolve are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 91)

Headed in the right direction

Rating: 9 out of 10
Incentivized
September 17, 2024
RM
Ryan Mouser
System Administrator
Cape Electrical Supply (Electrical & Electronic Manufacturing, 201-500 employees)
Vetted Review
Verified User
LogMeIn Resolve
1 year of experience
Usability
9
It is easy to use and easy to get my end users connected. Even the non technical users can get connected. GoTo Resolve has kept things simple enough the keep it uncomplicated. Once they work out the unattended issue, which is not that often, this will be a 10.

GoTo Resolve - a good remote access option but needs improvement.

Rating: 4 out of 10
Incentivized
February 19, 2025
Verified User
Technician in Information Technology
Health, Wellness and Fitness Company, 501-1000 employees
Vetted Review
Verified User
LogMeIn Resolve
2 years of experience
Usability
4
Due strictly to the issues with ctrl+key and shift+key combos and their functionality in GoTo vs Windows. I use these all day every day so if they do not work normally or in some sort of simple and sensible way it's a massive problem for me.

Great tool for supporting users and managing devices

Rating: 10 out of 10
Incentivized
February 19, 2025
Verified User
Manager in Information Technology
Information Technology & Services Company, 201-500 employees
Vetted Review
Verified User
LogMeIn Resolve
1 year of experience
Usability
9
The interface is very clean and easy to navigate. All of the main support tools are organized along a left-side menu with relevant subcategories listed for each. The interfaces for each of the categories are also clean and easy to use. The one thing I would improve is the display of multiple, simultaneous support sessions. They are listed in the lower half of the left-side menu and you have to scroll down to access them all to switch between. The admin console is also easy to access from an upper-right menu.

LogMeIn Resolve for a Small Internal IT Team

Rating: 8 out of 10
Incentivized
March 07, 2025
Verified User
Manager in Information Technology
Pharmaceuticals Company, 51-200 employees
Vetted Review
Verified User
LogMeIn Resolve
1 year of experience
Usability
9
The agent console is easy to navigate and use as there are no superfluous or extraneous features that would lead to any user getting "lost in the weeds" so to speak. Every button has a clear and defined purpose, I've never clicked a button expecting a different page to pop up or gotten frustrated looking for a particular feature

GoTo Resolve misses the mark

Rating: 5 out of 10
Incentivized
October 04, 2024
Verified User
Manager in Information Technology
Information Technology & Services Company, 201-500 employees
Vetted Review
Verified User
LogMeIn Resolve
2 years of experience
Usability
6
GoTo Resolve is good once you have a connection established, and it's very nice to be able to establish an unattended session when the end user is not present. However, they need to put some work into the sorting and grouping of devices. Coming from GoTo Assist, it feels like a complete afterthought in GoTo Resolve. Additionally, there is no way to search globally across all groups. You have to search within each group separately.
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