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LogMeIn Resolve

LogMeIn Resolve
Formerly GoToAssist

Overview

What is LogMeIn Resolve?

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Remote Access

$29

Cloud
per month

Remote Support Plus

$55

Cloud
per month

Standard

$70

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/it…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29 per month
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Features

Management Tasks

Various tasks required to keep systems running smoothly

7.4
Avg 7.5

Remote Access

Remote access products allow users to operate devices through an internet connection.

8.5
Avg 6.9
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Product Details

What is LogMeIn Resolve?

LogMeIn Resolve provides IT management and support software built for small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as simple, secure, and flexible, and is available with a free to use plan.

Replacing the former GoToAssist, LogMeIn Resolve includes the same remote support functionality plus additional features.


LogMeIn Resolve Features

Management Tasks Features

  • Supported: Patch Management

Remote Access Features

  • Supported: Attended device access
  • Supported: Unattended device access
  • Supported: Mobile device access
  • Supported: Virtual device access
  • Supported: Multiple-display support
  • Supported: Multiple concurrent sessions

Additional Features

  • Supported: Tickets can be created from within Microsoft Teams
  • Supported: A remote session can be started over messaging
  • Supported: Web-based ticketing, conversational ticketing, or a combination can be used
  • Supported: Sessions can be joined directly via SMS, PIN, link, or email
  • Supported: End users can chat via web browser or app
  • Supported: Hand off or record mobile support sessions
  • Supported: Banking-grade encryption and zero trust architecture
  • Supported: Streamlined access management and provisioning
  • Supported: Multi-factor authentication and SSO access
  • Supported: Unattended access and multi-session handling

LogMeIn Resolve Screenshots

Screenshot of LogMeIn Resolve Device QuickviewScreenshot of LogMeIn Resolve - DevicesScreenshot of LogMeIn Resolve - Guided Agent FlowScreenshot of LogMeIn Resolve MS Teams TicketingScreenshot of LogMeIn Resolve Support SessionScreenshot of LogMeIn Resolve Tickets BoardScreenshot of LogMeIn Resolve Slack TicketingScreenshot of Alerting – Manage PoliciesScreenshot of Antivirus – Lead Scan ReportScreenshot of File Manager – Drag and Drop

LogMeIn Resolve Integrations

LogMeIn Resolve Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Dutch, Spanish, Italian, Portuguese

Frequently Asked Questions

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

LogMeIn Resolve starts at $29.

TeamViewer, BeyondTrust Remote Support, and NinjaOne are common alternatives for LogMeIn Resolve.

Reviewers rate Attended device access highest, with a score of 9.2.

The most common users of LogMeIn Resolve are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 104)

Headed in the right direction

Rating: 9 out of 10
September 17, 2024
RM
Vetted Review
Verified User
LogMeIn Resolve
1 year of experience
We use GoTo Resolve for remote support for our end users. We use both the Desktop Client and the Mobile addon. We have the client installed on our PC so we can jump on remote support session without end user interaction. We also use the support to to create manual session for remote support.

Remote work got easier with GoTo Resolve!

Rating: 8 out of 10
August 20, 2024
We primarily use Go to for remote support. My IT team relies on it to troubleshoot technical issues. It's kind of a lifesaver when hardware malfunctions or software glitches disrupt the workflow. My team works remotely from different locations, and the tool is able to bridge the physical distance gap.

Decent All-in-one IT support system

Rating: 10 out of 10
September 09, 2024
VY
Vetted Review
Verified User
LogMeIn Resolve
3 years of experience
We are using GoTo Resolve in our organization for remote support, remote monitoring & management, ticketing and automation of process etc.
First of all, it provide us decent IT ticketing system which enabled our users to create tickets easily and helpdesk agents to resolve the same quickly.
It enabled our helpdesk agents to take remote access of any endpoints easily.
It enabled IT team to view and transfer files from any devices or access their command prompt in background.
It also enabled IT team to monitor single device or group of devices remotely.

GoTo Resolve misses the mark

Rating: 5 out of 10
October 04, 2024
Vetted Review
Verified User
LogMeIn Resolve
2 years of experience
Our IT department currently uses GoTo Resolve to assist with remote desktop support. We are a relatively small IT group that supports a large user base across the state. The ability to offer remote desktop support and assistance is essential in lessening travel time between offices. We previously used GoTo Assist for several years before switching to GoTo Resolve.

Efficient and Customizable All-in-One Support Solution: A Review of GoTo Resolve

Rating: 10 out of 10
September 04, 2024
Vetted Review
Verified User
LogMeIn Resolve
1 year of experience
Our company uses Goto Resolve as a centralized platform to manage our customer support operations. The platform enables us to receive customer inquiries from various channels, such as email, chat, and social media, and consolidate them in one place. Our customer support team can then access the inquiries and respond to them in a timely and efficient manner using the platform's ticketing system. Goto Resolve also provides a knowledge base feature, which can help reduce the number of inquiries by providing our customers with helpful articles and answers to common questions. The platform's analytics and reporting capabilities allow us to track the performance of our customer support team and identify areas for improvement.
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