LogRhythm NextGen SIEM Platform Reviews

47 Ratings
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Score 7.7 out of 100

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Reviews (1-9 of 9)

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James Harrison, CISSP | TrustRadius Reviewer
July 17, 2020

LogRhythm Logging for the masses (of stuff you own)

Score 6 out of 10
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10
Over the last couple of years, we have had some challenges requiring longer and higher tiered support. Log Rhythm was quick to assign a 3rd tier engineer to assist us in identifying and re-mediating those problems. They have also assisted in getting us to later versions. They are willing to hand hold during platform upgrades.
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Anonymous | TrustRadius Reviewer
November 25, 2019

LogRhythm: A NextGen tool for NextGen analysts

Score 8 out of 10
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Support Rating

7
The overall support for LogRhythm NextGen SIEM Platform is not that impressive. There are customer support officers to help when required. However, the biggest challenge is the non-availability of an open community. LogRhythm NextGen SIEM Platform is expensive and is not open. Those who do not have access to the Software need to buy their documentation. That's why there isn't much help online. Skimming, through the documentation, doesn't always solve the necessary problem. The company themselves haven't put any useful docs online. This needs improvement.
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Anonymous | TrustRadius Reviewer
October 14, 2019

If we were a smaller environment, LogRhythm's NextGen SIEM Platform would be perfect

Score 5 out of 10
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Support Rating

6
While LogRhythm support is generally quick to respond, the initial response is usually from a first line support engineer with general knowledge of the product. Any advanced or complex issues have always required the assistance of a higher tier of support, directly or indirectly. For a few occasions we actually used our PS hours to work on the issue.
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Anonymous | TrustRadius Reviewer
October 09, 2019

LogRhythm is a solid centralized logging solution for large businesses

Score 8 out of 10
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Support Rating

10
Support has always been fantastic for this product compared to many other support providers I've worked with. They are always very friendly and seem to be well trained and knowledgeable and never have to wait long for a solution. We usually get the issue fixed in the first call, but also we really haven't had to use support a ton so that's also a plus.
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Anonymous | TrustRadius Reviewer
September 13, 2019

A very powerful SIEM with a robust AI engine

Score 10 out of 10
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Support Rating

8
The overall support that we have received has been excellent. With the combination of professional services/support and the community website, we have been able to resolve all issues that we have encountered. There was at least one instance in which we experienced an issue for almost a year before the ultimate solution was discovered, but that was more about convenience in upgrading rather than the application functioning as a SIEM.
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Anonymous | TrustRadius Reviewer
September 05, 2019

LogRhythm is on beat!

Score 8 out of 10
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Support Rating

9
Being a major player in the market puts LogRhythm in a good place for support. Not only does their tech support have the chops to help out when you call (being a major player does well in setting them up to pay for good tech support), but other products almost have to integrate well with it to sell.
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Feature Scorecard Summary

Centralized event and log data collection (18)
9.5
Correlation (18)
9.0
Event and log normalization (18)
8.7
Deployment flexibility (17)
8.3
Integration with Identity and Access Management Tools (15)
7.9
Custom dashboards and views (18)
9.3
Host and network-based intrusion detection (13)
7.4

About LogRhythm NextGen SIEM Platform

The LogRhythm NextGen SIEM Platform, from LogRhythm in Boulder, Colorado, is security information and event management (SIEM) software which includes SOAR functionality via SmartResponse Automation Plugins (a RespondX feature), the DetectX security analytics module, and AnalytiX as a log management solution that centralizes log data, enriches it with contextual details and applies a consistent schema across all data types.

LogRhythm NextGen SIEM Platform Technical Details

Operating Systems: Unspecified
Mobile Application:No