Name: LogRocket: Build better experiences
Uploaded: 2020-03-26T20:04:40.000Z
Duration: 24 s
Description: LogRocket allows your team to quickly fix bugs in your applications, proactively surface issues, and understand customer experience.

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Document Management

Enterprise Asset Management

Environmental Health and Safety (EHS)

Policy Management

Enterprise

Accounting

Expense Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Recognition

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Cost Management

Cloud Storage

Content Delivery Networks (CDN)

Data Center Outsourcing (USA)

Data Mapping

Firewall Security Management

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Product Implementation Services

Software Defined Networking (SDN)

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Click Fraud

Content Management

Data Cleansing

Email Marketing

Event Management

Gamification

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Sales

Database Security

GDPR Compliance

Video Surveillance

Security

Civil Engineering

Hotel Management

InsurTech

Lease Management

Multiple Listing Service (MLS)

Oil and Gas

Pharmacy

Public Transportation

Scholarship Management

Vendor Neutral Archive (VNA)

Vertical-Specific

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### Session Analysis
User sentiment regarding LogRocket's session analysis capabilities is generally positive, with many users praising the tool for its ability to provide detailed and accurate session replays. The feature that allows users to track user behavior and easily reproduce defects remotely has been highlighted as particularly valuable. However, some users have expressed minor concerns, such as difficulties in tracking users over multiple sessions and suggestions for improvements in the pricing structure. Despite these minor drawbacks, LogRocket's session analysis functionality is widely regarded as a valuable tool for understanding user interactions and improving product quality.

### User Interaction and Behavior
Users consistently praise LogRocket for its robust user interaction and behavior capabilities, emphasizing its effectiveness in understanding how users engage with products. The tool's ability to provide detailed insights into user actions and behaviors has been instrumental in improving user experience and product development processes. Reviewers appreciate the valuable data and objective insights that LogRocket offers, enabling them to make informed decisions based on real user interactions.

### Product Usage and Analytics
User sentiment on LogRocket's product usage and analytics capabilities is generally positive, with reviewers highlighting its ability to track user actions and provide valuable analytics insights. Users appreciate the granular level of insight into session activity, allowing them to identify usage patterns effectively. The ease of setup and the session playback feature are particularly praised for aiding in tracking front-end issues in production. While some users note that certain advanced analytics features are only available in higher subscription tiers, overall, LogRocket is commended for its ability to help in troubleshooting and understanding user behavior through detailed analytics and session recordings.

### Bug Tracking and Resolution
User sentiment towards LogRocket's bug tracking and resolution features is predominantly favorable, with users praising its ability to efficiently pinpoint and resolve issues. The platform's capability to accurately reproduce bugs and provide detailed insights into error occurrences has been particularly lauded by reviewers. Additionally, LogRocket's intuitive setup and playback functionality have been commended for streamlining the debugging process and enhancing overall bug resolution efficiency.

### Debugging and Troubleshooting
Users consistently praise LogRocket's debugging and troubleshooting features, highlighting its ability to streamline issue diagnosis, expedite bug resolution, and provide valuable insights into user-reported errors. The tool's capability to track down bugs efficiently and offer a visual context to aid in troubleshooting has garnered positive feedback from users across various industries. Additionally, LogRocket's logging functionality and real-time monitoring have proven instrumental in identifying and addressing client-side issues promptly, ultimately enhancing the overall debugging process for development teams.

### Error and Issue Reporting
Users generally praise LogRocket for its ability to identify and troubleshoot client-side issues effectively. They appreciate the detailed insights provided by LogRocket, allowing them to quickly pinpoint and address reported problems. While some users suggest minor improvements such as adding task management features, overall, LogRocket's error and issue reporting capabilities are seen as a valuable asset in resolving issues efficiently and enhancing the user experience.

### User Experience and UI Insights
Opinions vary on LogRocket's ability to enhance user experience and provide UI insights. While some users praise its simplicity and effectiveness in identifying UX issues, others express concerns about the permissions model and cost. The tool is appreciated for its ability to track customer behavior and troubleshoot client-side problems efficiently. Users find value in the dashboard's UX and the platform's capability to uncover bugs that may arise in different deployment environments. Despite some drawbacks, LogRocket remains a valuable asset for many in improving their product's UI/UX.

### Application Performance Monitoring
Users consistently praise LogRocket's network monitoring capabilities, highlighting its ability to track network requests, console errors, and frontend performance metrics. The tool's comprehensive solution for monitoring network activity and performance metrics has been instrumental in quickly identifying and resolving frontend bugs. While some users express minor concerns about the UI lacking certain debugging features, the overall sentiment leans towards LogRocket being a valuable asset for monitoring and optimizing application performance.

### Customer and User Insights
Users consistently praise LogRocket for its robust customer and user insights capabilities, highlighting its ability to provide valuable insights into user behavior and application usage. The tool is commended for its effectiveness in identifying website bugs reported by customers and tracking how customers interact with the platform. Reviewers appreciate the ease of use and the depth of insights gained, emphasizing the tool's role in improving product quality and enhancing user experience. Additionally, LogRocket is lauded for its contribution to reducing resolution times and gaining valuable insights into real-life customer usage patterns.

### Developer Tools and Integration
Users unanimously praise LogRocket's developer tools and integration capabilities. They appreciate the ease of use and the ability to monitor various aspects of user activity, such as API requests, response frames, and console logs. While some users express a desire for better integrations with other debugging tools like Datadog, the overall consensus is that LogRocket's developer tools provide valuable insights for debugging and improving software performance. The tool's ability to capture detailed information and provide real-time monitoring is seen as a significant asset for developers and engineering teams.

### Support and Customer Service
Users consistently praise LogRocket's customer support and support team capabilities. They highlight the platform's effectiveness in quickly identifying and resolving customer issues, leading to faster resolution times and proactive issue resolution. Reviewers also appreciate the ability to gain valuable insights into how customers interact with their product, enabling them to enhance the overall user experience. Despite some minor concerns about lag times and the lack of a feature to download session recordings, LogRocket's support and customer service functionalities are widely regarded as essential tools for customer success and support teams.

In the user reviews, several recommendations emerged:

1. Users suggest that LogRocket should introduce a mid-tier pricing option for smaller businesses seeking advanced metrics without paying for the enterprise-level plan.
2. Users recommend taking the time to do a demo of LogRocket to explore its features and capabilities.
3. Users suggest giving LogRocket a try, highlighting its benefits such as saving time, providing insights, and being easy to set up.

These recommendations indicate the need for more pricing options, emphasize the value of experiencing a demo, and highlight the positive impact of using LogRocket on businesses.

Developer

Team

Professional

Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing.

The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand.

Hotjar Observe - Plus

Hotjar Observe - Business

Hotjar Scale - Business

Hotjar Ask - Business

Hotjar Ask - Plus

Hotjar Ask - Scale

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions by injecting digital behavioral data into their analytics stack. The technology's behavioral data transforms digital visit into actionable insights.

Business

LogRocket

Heatmap and session recording software provides users with an analysis of visitor behavior within a particular webpage. It differs from traditional web analytics, which focuses on visitor movement between pages rather than on one particular page. Heatmap and session recording software includes click-tracking, mouse-tracking, eye-tracking and session replay tools, many of which produce heatmaps to show an aggregate view of which areas of a webpage receive the most visitor attention. These tools are generally used to understand visitor behavior for the purposes of optimizing a website's usability and conversion rate.

Heatmap and Session Recording

LogRocket click maps

LogRocket Issue Management

LogRocket   Demo of DevHunt

Everything you love about LogRocket, now on mobile

Likelihood to Recommend

See a pixel-perfect recreation of a user session including the technical telemetry to help fix bugs faster

View data in aggregate across your customer base and alert on regressions in key APIs

LogRocket closely integrates with many of the most popular frontend frameworks. In addition, LogRocket integrates with many support chat tools, backend logging solutions, and bug reporting systems.

LogRocket helps you triage bugs more effectively by showing how many users are impacted by an error

In addition to aggregating application performance metrics across all users, LogRocket can also monitor and replay browser-based performance measures for specific users like CPU and memory usage

Visualize and map the flow of visitors to your app. Watch sessions of users who have dropped out of the flow to determine commonalities and better understand user struggles

LogRocket allows your team to quickly fix bugs in your applications, proactively surface issues, and understand customer experience.

LogRocket: Build better experiences

Trello

Vimeo

Jira Work Management

LogRocket 2023-11-01 07:51:11

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Heatmap and Session Recording Software

Mainly utilised to debug issues for users before having to escalate to engineering. It helps me dig deep into the users point of view which is incredibly valuable in figuring out what the issue is.

Similarly, if an issue has been raised it's such a nice touch to send a copy of the session to the devs so they can see for themselves.

enhances the customer support journey
allows non-techy personnel like myself to dive into customer issues

It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
Cropping sessions could be simplified I think - particularly the cropping tool's design

Link sharing
dev options / view to pinpoint when an error happened

LogRocket

Overview

What is LogRocket?