TrustRadius Insights
Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to …
Starting at $250 per month
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What is Lola.com?
Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.
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Pricing
All-In
$250
Cloud
per month
Free
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Lola.com?
Lola.com Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.
Reviewers rate Support Rating highest, with a score of 9.1.
The most common users of Lola.com are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(17)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to gain visibility into travel costs before they are charged to employees' corporate credit cards. This has greatly helped us budget and plan more effectively across the company. The platform simplifies the process of purchasing airline tickets by securely storing company card information, eliminating the need for reimbursement and streamlining the check-in process. With Lola.com as our de facto solution for corporate business travel support, most frequent travelers within our organization are already using the platform.
Not only is Lola.com a simple and mobile-friendly way to book travel, but it also eliminates the need for a dedicated travel agent within the company. Employees have control over their travel expenses and scheduling, allowing for easy budget setting and compliance with company policies. By automating the booking process and coordinating logistics for multiple employees, Lola.com has saved us significant time and frustration. The platform's well-designed and intuitive interface, along with helpful filtering options for finding the right flights, ensures a seamless user experience.
Lola.com is highly regarded among users for its excellent customer service and prompt support in resolving flight cancellations or missed connections. It serves various business travel needs within our organization, including remote employees returning to headquarters, conferences, and events. With Lola.com, everyone can make their own travel arrangements while providing the finance team with a centralized reporting platform. This addresses coordination and scheduling issues for a larger number of travel plans while ensuring that expenses stay within company policies. Overall, Lola.com has proven to be indispensable in simplifying our corporate travel processes and ensuring a smooth travel experience for our employees.
Fantastic Live Chat Support: Many reviewers have expressed their satisfaction with the platform's live chat feature, describing it as fantastic and invaluable for receiving assistance during the booking process. They appreciate the prompt and helpful responses from Lola.com's support team, which enhances their overall experience.
User-Friendly Interface: Numerous users have lauded Lola.com for its user-friendly interface, making it easy to book flights and hotels. The intuitive design ensures a seamless booking experience, allowing users to navigate the platform effortlessly and complete their reservations quickly.
Convenient Reservation Changes: Multiple users have highlighted the convenience of changing or updating reservations on Lola.com. The platform provides a hassle-free way to modify travel plans, saving users time and effort. This flexibility is particularly appreciated when unexpected changes arise or adjustments need to be made to accommodate evolving needs.
Limited airline options: Some users have expressed a desire for Lola.com to offer the ability to book with major carriers like Southwest Airlines, as they prefer their services or have existing rewards accounts with them.
Inconvenient check-in process: Several reviewers have mentioned that they would like Lola.com to check them in to their flights earlier, especially for airlines like Southwest where missing the early check-in window can result in a less desirable seat.
Lack of integration and features: Users have suggested various improvements such as the ability to use miles/points to book flights and hotels, integrating Lola.com with email client and calendar for scheduling reminders, logging expenses from trips within the same app used for booking, and seamless sharing of bookings with team members.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
April 29, 2021
Lola.com - Definitely a plus for our business
Feature-wise, Lola.com was not as robust as some of their competitors at the time we'd started with Lola, but they've made good progress in this sense to catch up with the other providers. Cost-wise, it was a no-brainer to give Lola.com a shot.
December 05, 2019
Great corporate travel solution!
We tried Amex Global Business Travel before but that was not a good experience and it was hard to use. Everyone constantly complained about them and they charge a lot of fees. Lola.com is much much better.
October 25, 2019
Lola.com, Customer Service Ninjas
I think the Customer Service with Lola.com is far superior and really what sets them a part from the other Travel Management services. And they listen to feedback and are always looking to continuously improve their product.
October 25, 2019
Lola.com is a must for growing businesses!
Score 10 out of 10
Vetted Review
Verified User
We didn't look into other services as Lola met our needs and our price point so we signed up without comparing it.
October 25, 2019
Booking Made: Sleek, Fast, Simple
Score 10 out of 10
Vetted Review
Verified User
Lola has made booking significantly quicker and easier and allows me to continue to accrue points with the brands I frequent in my personal life. Tracking has been incredibly easy with the calendar integration
April 08, 2019
Lola.com Scales Travel Booking
Lola.com is much easier to use in terms of UX. Very little Admin and/or user training is needed to get up and running with Lola.com -- which increases our ability to quickly scale the solution. However, I would say that Concur is able to do more inside the travel arena with the addition of expense tracking.
April 06, 2019
Lola.com to the rescue!
April 04, 2019
Great solution but still early days with room to grow
We haven't used or evaluated other travel management platforms because they always seemed geared towards larger, enterprise-level companies. For us, Lola.com was appealing because it seemed well suited to a company of our size, and we really loved the personal attention that is built in to the platform. Ultimately, we chose it for the reasonable price, functionality, ease of use, and excellent service.