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Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to …
Starting at $250 per month
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What is Lola.com?
Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.
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Pricing
All-In
$250
Cloud
per month
Free
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Lola.com?
Lola.com Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.
Reviewers rate Support Rating highest, with a score of 9.1.
The most common users of Lola.com are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(17)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to gain visibility into travel costs before they are charged to employees' corporate credit cards. This has greatly helped us budget and plan more effectively across the company. The platform simplifies the process of purchasing airline tickets by securely storing company card information, eliminating the need for reimbursement and streamlining the check-in process. With Lola.com as our de facto solution for corporate business travel support, most frequent travelers within our organization are already using the platform.
Not only is Lola.com a simple and mobile-friendly way to book travel, but it also eliminates the need for a dedicated travel agent within the company. Employees have control over their travel expenses and scheduling, allowing for easy budget setting and compliance with company policies. By automating the booking process and coordinating logistics for multiple employees, Lola.com has saved us significant time and frustration. The platform's well-designed and intuitive interface, along with helpful filtering options for finding the right flights, ensures a seamless user experience.
Lola.com is highly regarded among users for its excellent customer service and prompt support in resolving flight cancellations or missed connections. It serves various business travel needs within our organization, including remote employees returning to headquarters, conferences, and events. With Lola.com, everyone can make their own travel arrangements while providing the finance team with a centralized reporting platform. This addresses coordination and scheduling issues for a larger number of travel plans while ensuring that expenses stay within company policies. Overall, Lola.com has proven to be indispensable in simplifying our corporate travel processes and ensuring a smooth travel experience for our employees.
Fantastic Live Chat Support: Many reviewers have expressed their satisfaction with the platform's live chat feature, describing it as fantastic and invaluable for receiving assistance during the booking process. They appreciate the prompt and helpful responses from Lola.com's support team, which enhances their overall experience.
User-Friendly Interface: Numerous users have lauded Lola.com for its user-friendly interface, making it easy to book flights and hotels. The intuitive design ensures a seamless booking experience, allowing users to navigate the platform effortlessly and complete their reservations quickly.
Convenient Reservation Changes: Multiple users have highlighted the convenience of changing or updating reservations on Lola.com. The platform provides a hassle-free way to modify travel plans, saving users time and effort. This flexibility is particularly appreciated when unexpected changes arise or adjustments need to be made to accommodate evolving needs.
Limited airline options: Some users have expressed a desire for Lola.com to offer the ability to book with major carriers like Southwest Airlines, as they prefer their services or have existing rewards accounts with them.
Inconvenient check-in process: Several reviewers have mentioned that they would like Lola.com to check them in to their flights earlier, especially for airlines like Southwest where missing the early check-in window can result in a less desirable seat.
Lack of integration and features: Users have suggested various improvements such as the ability to use miles/points to book flights and hotels, integrating Lola.com with email client and calendar for scheduling reminders, logging expenses from trips within the same app used for booking, and seamless sharing of bookings with team members.
Attribute Ratings
Reviews
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April 29, 2021
Lola.com - Definitely a plus for our business
Our company began working with Lola.com back in January of 2019 when it was still fresh off having been acquired by AMEX GBT. While we've not rolled it out to everyone within our organization, at this point most of our frequent travelers are set up with Lola accounts and we've made it our de facto solution for corporate business travel support.
- Ease of use
- Competitive pricing
- Continual improvement of services, new and existing
- Modern workflows when securing travel arrangements
- Stellar customer support
- Room for existing features to grow and expand, especially on the administrative side
- Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
- Need for more support of existing travel rewards accounts
- Positive - better tracking and transparency over travel costs and plans
- Positive - price-wise, Lola.com is among the most attractive options out there based on the current terms
- Positive - app-centric travel management that is geared towards travelers on the go
Feature-wise, Lola.com was not as robust as some of their competitors at the time we'd started with Lola, but they've made good progress in this sense to catch up with the other providers. Cost-wise, it was a no-brainer to give Lola.com a shot.
October 25, 2019
Great product, my sales team loves it
Score 10 out of 10
Vetted Review
Verified User
Lola is awesome, so easy to set budgets and make sure my team is staying in compliance. With our previous provider the tech never worked and we had to pay per customer service phone call which was outrageous. I would recommend Lola to any company looking to better manager their T&E.
The customer service is 2nd to none as well.
The customer service is 2nd to none as well.
- Online booking feels just like Kayak or Expedia
- Customer service is very attentive
- Platform is very easy to use
- I wish they had an integration to my expense system, we use an outdated one so probably makes sense they do not.
- ROI is we stay in expense budget compliance
- time saver, i no longer need to book travel for my team when stuff broke before.
April 08, 2019
Lola.com Scales Travel Booking
Lola.com is being used as the sole platform for scheduling business travel within the company. Every employee has a login to which they can use whenever traveling for business reasons. This allows the team to be in control of travel based expenses and scheduling. Before Lola.com, it was the wild wild west when it came to booking travel.
- Scheduling - the user interface is clean and easy to use to make sure all scheduling goes smoothly
- Booking - with multiple confirmations along the way, you can be sure you're booking correctly
- Scale - Lola.com takes a previously manual and individual process and makes it scalable for our entire company
- Push Reminders - I think it would be good if Lola.com integrated with our email client and calendar to provide scheduling/booking reminders
- Expenses - it would be great to be able to log expenses from the trips inside of the same app we used to book them
- Sharing - it could be beneficial to be able to book travel, and them share it seamlessly with other members of my team
- The ROI comes in the form of time saved. We can focus on other tasks, because booking travel is now a breeze.
Lola.com is much easier to use in terms of UX. Very little Admin and/or user training is needed to get up and running with Lola.com -- which increases our ability to quickly scale the solution. However, I would say that Concur is able to do more inside the travel arena with the addition of expense tracking.
April 06, 2019
Lola.com to the rescue!
I am the only user of Lola.com in my organization. I have found it incredibly helpful. Our existing travel booking process suggests that I book through a person in the company who acts as a travel agent. This was inefficient, so I was searching for a simple, mobile-friendly way to do my own travel booking.
- Easy to use
- Mobile app chats with agents in case I need help.
- Free to use
- No car bookings on the mobile app.
- A few quirks in the user experience but nothing major.
- Lola.com has saved me major amounts of time when I've had to make changes to my bookings. They take care of them and I can continue doing my job.
- The mobile app-only version is free.
April 04, 2019
Great solution but still early days with room to grow
Our entire organization is using Lola.com to book corporate travel. We have about 65 employees and around 60% of them work remotely, so there is a considerable amount of travel on a regular basis. The platform is helping us to gain greater visibility, at a corporate level, into our travel costs before they hit employees' corporate credit cards - and that is allowing us to budget and plan more effectively.
- Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management
- Offers employees who travel a single interface for booking travel
- Provides employees who are traveling with concierge level service when booking and while on the road
- The platform's live chat is fantastic!
- Currently, Lola.com does not offer the ability to book with some major carriers (ex. Southwest Airlines)
- I love that Lola's team reaches out to ask me if I'd like them to check me in to my flights, but I wish they would do it a bit sooner (particularly for Southwest airlines, where if you miss the window of the first few minutes after checkin opens, you get a terrible seat)
- Has helped us forecast upcoming travel expenses more accurately.
- Provides employees with a single interface through which to book, manage and track their travel.
- Is helpful in resolving issues when employees are on the road (ex. rebooking when flights are canceled, etc.)
We haven't used or evaluated other travel management platforms because they always seemed geared towards larger, enterprise-level companies. For us, Lola.com was appealing because it seemed well suited to a company of our size, and we really loved the personal attention that is built in to the platform. Ultimately, we chose it for the reasonable price, functionality, ease of use, and excellent service.