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Lola.com

Lola.com

Overview

What is Lola.com?

Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.

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Recent Reviews

TrustRadius Insights

Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to …
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We love Lola!

10 out of 10
October 31, 2019
Incentivized
We use Lola for business travel at our company. We love how easy it is for everyone to make their own airline, hotel, and rental car …
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Booking Made: Sleek, Fast, Simple

10 out of 10
October 25, 2019
Lola is deployed across our entire organization for business travel, remote employees returning to HQ for meetings and countless …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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All-In

$250

Cloud
per month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Lola.com?

Lola.com Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Lola.com, from Lola Travel Company headquartered in Boston, is a travel management platform featuring employee travel points and other rewards, travel spend tracking and management, generate travel itineraries and receipts, and other features.

Reviewers rate Support Rating highest, with a score of 9.1.

The most common users of Lola.com are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(17)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Lola.com has become the go-to platform for our organization's corporate travel needs. By providing a centralized solution, it allows us to gain visibility into travel costs before they are charged to employees' corporate credit cards. This has greatly helped us budget and plan more effectively across the company. The platform simplifies the process of purchasing airline tickets by securely storing company card information, eliminating the need for reimbursement and streamlining the check-in process. With Lola.com as our de facto solution for corporate business travel support, most frequent travelers within our organization are already using the platform.

Not only is Lola.com a simple and mobile-friendly way to book travel, but it also eliminates the need for a dedicated travel agent within the company. Employees have control over their travel expenses and scheduling, allowing for easy budget setting and compliance with company policies. By automating the booking process and coordinating logistics for multiple employees, Lola.com has saved us significant time and frustration. The platform's well-designed and intuitive interface, along with helpful filtering options for finding the right flights, ensures a seamless user experience.

Lola.com is highly regarded among users for its excellent customer service and prompt support in resolving flight cancellations or missed connections. It serves various business travel needs within our organization, including remote employees returning to headquarters, conferences, and events. With Lola.com, everyone can make their own travel arrangements while providing the finance team with a centralized reporting platform. This addresses coordination and scheduling issues for a larger number of travel plans while ensuring that expenses stay within company policies. Overall, Lola.com has proven to be indispensable in simplifying our corporate travel processes and ensuring a smooth travel experience for our employees.

Fantastic Live Chat Support: Many reviewers have expressed their satisfaction with the platform's live chat feature, describing it as fantastic and invaluable for receiving assistance during the booking process. They appreciate the prompt and helpful responses from Lola.com's support team, which enhances their overall experience.

User-Friendly Interface: Numerous users have lauded Lola.com for its user-friendly interface, making it easy to book flights and hotels. The intuitive design ensures a seamless booking experience, allowing users to navigate the platform effortlessly and complete their reservations quickly.

Convenient Reservation Changes: Multiple users have highlighted the convenience of changing or updating reservations on Lola.com. The platform provides a hassle-free way to modify travel plans, saving users time and effort. This flexibility is particularly appreciated when unexpected changes arise or adjustments need to be made to accommodate evolving needs.

Limited airline options: Some users have expressed a desire for Lola.com to offer the ability to book with major carriers like Southwest Airlines, as they prefer their services or have existing rewards accounts with them.

Inconvenient check-in process: Several reviewers have mentioned that they would like Lola.com to check them in to their flights earlier, especially for airlines like Southwest where missing the early check-in window can result in a less desirable seat.

Lack of integration and features: Users have suggested various improvements such as the ability to use miles/points to book flights and hotels, integrating Lola.com with email client and calendar for scheduling reminders, logging expenses from trips within the same app used for booking, and seamless sharing of bookings with team members.

Attribute Ratings

Reviews

(1-10 of 10)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Top-notch customer support. Helps out with any booking problems or flight issues such as cancellations or missed connections. They will even remind you about check-in's and offer to help do them.
October 31, 2019

We love Lola!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Lola's customer support is fantastic. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. They are always helpful and pleasant and we have never had any issues.
Alex Mackenzie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
they have been very supportive. their chat function makes it really easy to get ahold of them. the sales process was flawless and i never felt like i was being sold. every interaction i have had with their employees has been successful. i would put them on a company to watch list, seems like they have big plans.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our CEO was doing a whirlwind of traveling. He traveled from Boston to DC and then would have to travel to Amsterdam. Upon arriving to DC he realized he forgot his passport. He got on with Lola.com and they completely saved the day. They got him on a flight back to Boston (they actually booked 2 just in case he missed the first one) so he could pick up his passport and then booked a different flight to Amsterdam. Talk about a stressful situation - but Lola.com took care of it all, really relieving a lot of stress from the situation. Their support is top notch.
Sean Flanagan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
One of my coworkers was unable to see a flight he found outside of the platform that fit within our expense guidelines. However, after calling into Lola customer service he was able to get it booked.
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